******* *******. Two-thirds of users said that the services they received at Thriveworks were as helpful or better than previous therapy experiences at improving their mental health. Im a Sr VP with my company and cant believe I'm being treated this way. To support its core mission, the website has a blog, which is updated multiple times per week and provides ample information about a variety of mental health issues. Most of [the issues Thriveworks manages] should be able to be addressed via online therapy, says our subject matter expert, Hannah Owens, LMSW. Well guide you through the process. I also tried the service myself and interviewed two different therapists at Thriveworks to get their points of view about the company. Therapists have availability within 48 hours, Both virtual and in-person therapy available, Individual, couples, childrens, and family therapy available, Offers psychiatry and addiction counselling, Therapists cannot be filtered by identity. They wanted to speak with her. I was told repeatedly that my sessions were covered and would have never signed up for weekly counseling sessions if that is how much I owed. Emailing support is a non-emergency way to contact a company with membership or billing questions. I have called Thriveworks 3 times. They tried charging me while the card was frozen. I cancelled the card and got a new one. 172 complaints closed in the last 12 months. BBB Business Profiles are subject to change at any time. Still holding. They want you to jump through so many hoops hoping you eventually will give up so they do not have to refund the fee. A Thrive Market membership allows you to order as often as you like, with no order frequency requirements or limits. We have confirmed that a member of billing reached out on 3/28 to clarify that the $99 charge was refunded and to go over any other fees for sessions, including confirming that we have no record of them being charged for another client's sessions. I have called my bank to change my card info and started a chargeback. We save you the time and headache of having to contact multiple companies and handle different cancellation policies. Verywell Mind's content is for informational and educational purposes only. If you have billing issues, you may want to contact billing support directly. I want the charges removed!!! I call over and over, on hold for almost an hour and no answer. After I clicked book a session, I was shown a calendar that displayed which therapists were available and when. ****** *****. For your reference, details of the offer I reviewed appear below. Regards, Thriveworks also offers family therapy in Birmingham. If your qualifications (licensure type & status, location and availability) match what we're looking for, we'll reach out to set up a video interview with one of our amazing recruiters. On top of all that, this was something from back in September 2022 that they randomly charged my card in February 2023. After reading your review, it seems we did not do that. In reviewing my year end credit card statements for 2022 and 2021, I discovered that Thriveworks charged me $39 each month starting 2/2/2021 through 12/2/2022 ($897 total). Lastly, a refund was not completed from Thriveworks. I have pictures from the funeral. Below is a summary of the action we have taken in regards to this complaint. All the appointments that I missed during that time understood and offered me condolences, but the one place that is supposed to care about my mental health had zero care, compassion or empathy. Its worth noting, however, that switching doesnt seem to be super common at Thriveworks. My daughter had her first appointment scheduled for 2/1/23. As a result, I communicated with my therapists entirely by video call and email. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Businesses and Customers should be civil, courteous and polite in their responses to complaints. Our billing team has reached out to the client to confirm that they have a zero balance and that their card has been removed from our system.We believe this issue to be resolved but encourage the client to reach back out of they have any other questions or concerns. So if anyone from this office decides to respond to this complaint, give me the name and phone number for the corporate office so I can communicate directly with them. 189 total complaints in the last 3 years. With this news, I agreed and signed up for my next session. We regret this decision. The sessions were booked with an email I don't recognize. TherapyPortal improves patient/therapist communication by allowing for self-scheduling, appointment reminders, and much more. It's been one of the most affordable services I've seen. Thriveworks has been harassing us via phone, text, and email for 9 months about a billing error that occurred on their end. If you have questions about your membership or are having trouble canceling your membership, you may need to contact Thriveworks differently and speak to someone else. For your reference, details of the offer I reviewed appear below.I want written assurance that I will not be billed in the future and my credit card information taken out of your records. Fast forward to 6 weeks after I left thriveworks, I received an $2000+ **** and then the first $250 was deducted from my bank account. *** ****** For this review (and for the sake of my busy graduate school schedule) I chose to just work with therapists who offered teletherapy. When we started the counseling I was told my insurance would be billed. Medical Reviewers confirm the content is thorough and accurate, reflecting the latest evidence-based research. I have horrific memories of identifying my baby sister in a morgue. Customer Reviews are not used in the calculation of BBB Rating. THRIVEWORKS - 1010 Wisconsin Ave NW, Washington, District of Columbia - Counseling & Mental Health - Phone Number - Yelp Thriveworks 1 review Claimed Counseling & Mental Health, Life Coach Edit Open 7:00 AM - 9:30 PM See hours Write a review Add photo Photos & videos See all 8 photos Add photo Services Offered Virtual Consultations 36 customer reviews of Thriveworks Counseling. Ninety percent of users rated them as being good, very good, or excellent overall. BBB is here to help. They then let you know that there is a 3 month ramp up for a caseload while you are credentialed with insurance companies. I noticed recent charges from Thivewrks, despite not having had an appointment in a month. Contact Us - Schedule, Reschedule, Cancel Appointment | Thriveworks Contact Us to Schedule Your Counseling or Therapy Appointment Our support team is available Monday-Friday from 7am-9:30 pm EST, Saturday from 7am-6pm EST, and Sunday from 8am-5pm EST. In January. There are two ways to do this. This was in February. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Free, and no spam ever. Hello, We are sorry to hear about these issues! Regards, Thriveworks is growing, so we try to make the interview and hiring process as simple as possible. Through our partnership, Sidecar Health members can access all the benefits of Thriveworks without a membership fee. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The next day I received another email from a different representative from billing, giving me a totally different reason for the charges. Im not satisfied for multiple reasons. Please please PLEASE do your research before signing up with any online therapy ( I hear Cerebral is just as bad). No action was taken by the billing department. Hello- At Thriveworks, our goal is to provide a positive experience from start to finish. And yes, I was scammed as well. Thinking this was strange that I never had a copay at thriveworks, I looked up my thriveworks account online and again, it read that I had a $0 balance. How to Cancel BT Sport Before You're Charged Again. In fact, half of our user testers said they would keep seeing their current Thriveworks therapist, and, Ill admit, both of the therapists I met with were helpful even in the short time I spoke with them. Hello- We are sincerely sorry for your loss, and we send you and your loved ones our condolences. The filters let me refine my search results based on issues the therapists addressed, what insurance they accepted, the type of therapy they conducted, where I was located (i.e. somebody finally called me on 3/28. Thriveworks Birmingham is located at 400 Office Park Dr, Suite 308, Birmingham, AL 35233. Counseling and therapy are very beneficial for individuals, couples, and families. I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. If you wish, you may update it before sending it.]. We have confirmed that a member of our billing team has reached out to the client to go over all charges, confirming that all charges were for sessions they attended before cancelling, and providing statements. However, a blog post on the site states that Thriveworks has therapists who utilize strength-based counseling, solution-focused brief therapy, cognitive behavioral therapy (CBT), dialectical behavioral therapy (DBT), and other evidence-based techniques.. It is so valuable to be able to choose a therapy setting that works best for you. After reaching out to our billing team, we were able to confirm that they've reached out to you to assist in solving this issue. They will ask you the name of your therapist and if they can do anything to keep you in therapy - if you answer no, then that's that. We were then told we needed to submit a letter from the doctor showing the dates she had been admitted and discharged and it needed to be submitted from her email address. Upon cancellation, your access to Thrive Market membership perks will continue until the end of your already-paid membership period. 1. The companys mission is kind of loftyto help people live happy and successful livesbut it has worked hard to help people find treatment for their mental health conditions online and in-person all over the country. My daughter and I called together and she gave permission to discuss her account with me. Our website is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Practices are violating Medicare rules on amounts billed to patient. Thriveworks qualified therapists are easily accessible via the website, and its services mirror that of traditional therapy. Its also worth noting that the only way to find a therapist comfortable with queer clients is to mark LGBTQIA+ as something you need help with, which I found problematic because it suggests that queerness is a source of negativity in my life. Regards, America faces a mental health care crisis. I was also told that I wouldnt get a refund until the other person paid them first. We have confirmed with our support team that the client was able to connect with our team in order to address their concerns and assist with billing through our patient portal. He stated he would transfer me to billing. It is one of the only online therapy services that also has in-person therapy available at any of its 380 offices across 48 states and Washington, DC. Another month went by and they contacted us about the incorrect balance and threatened to send it to Collection. If you prefer not to have that potentially awkward conversation with your therapist, you can choose the second option by terminating all future sessions with them and booking a session with a new therapist exactly the same way you did when you chose your original therapist. Thank you, {{form.email}}, for signing up. I have asked for this information on 3 separate occasions and to this date, no one has given me that information. We also signed up for the companies in order to get a sense of how this process worked, how easy to use the platform is, and how therapy takes place at the company. 2. Id really like to speak to a higher up. The sessions have been going on for several months and Ive never been called by anyone or received any bill for service, as was to be expected as I did provide my ******* Insurance information. This is a real benefit for an online therapy company as many of its biggest competitors, including BetterHelp, do not. VERYWELL MIND's 2022 ONLINE THERAPY AWARDS, Session rate varies by provider; Start at $99 per session, Couples Therapy, Family Therapy, Group Therapy, Individual Therapy, Medication Management, Psychiatry, Teen Counseling, Verywell Mind uses only high-quality sources, including peer-reviewed studies, to support the facts within our articles. Appointments are available on weekdays, weekends, and online. It has in-person centers all over the country, its therapists have evening and weekend hours, it accepts insurance, and it provides multiple types of services, including medication management. If you place an order after your cancellation has gone into effect, you will be charged at the then-current rate for a non-refundable annual membership. We have confirmed that our billing team has reached out to the client to go over charges, including to verify that all charges were for their account. Billing has confirmed that charges have been refunded for this client as well. Once they do, Thriveworks will then contact you to schedule an appointment with the new therapist within a few days. I was assigned to Thriveworks for EAP (employee assistance program) I was charged for the 5 Sessions that allowed by the ****************** after being attacked at work by an inmate, I was charged ****** that I wasnt suppose to pay for I called and they said my insurance wasn't being charged so I called my insurance and they told me that this was covered called them and said they would issue a refund still have not received said refund. For your reference, details of the offer I reviewed appear below. I still haven't gotten access and I was charged $149 erronously. (In fact, even some directories, like Mental Health Match, offer matching.). I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. Welcome to the client portal for Aimee Garcia. I had a death in the family, tried to cancel my appointment the day before through the portal while driving to get to my family and the portal that set everything up through did not recognize my email address The same one they sent emails to. See details. Thriveworks is committed to providing you with the best experience possible. I receive text messages from them every other day saying I have a balance due. which were $130 after insurance, I called on 4/13/22 to cancel my membership and told them to take my credit card information off . Working with them was a hassle from day one. Read our. They guarantee the clients and bill insurance. As a matter of policy, BBB does not endorse any product, service or business. Since that time, they have made multiple attempts to charge my credit card for $39.00 and $99.00. This means that you have a little more control over how intensive your therapy is (and how much you spend on therapy). Thriveworks psychiatry service works much the same way its therapy service does. I'll note you haven't addressed the constant billing statement emails you've sent me as well. I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. They lied initially, essentially tricked me into giving them my credit card number and now are harassing me and continuing to attempt to make unauthorized charges on my credit card. I blocked them with the credit card company. We encourage the client to respond to the billing representative in order to resolve this issue as quickly as possible. I called and was on hold for 20 minutes. Called them to make a therapy appointment. At Thriveworks, we value you and all of our clients and strive to provide high-quality care throughout every step of your journey with us. When I called in they state that they have a plan they offer for 99 per session but never told me that up front. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Randomly I started getting $198-$250 charges once a month with no knowledge. I attended my counseling session and found it to be a good fit so I booked my next session and then called the thriveworks number and spoke with an agent to find out what I would need to pay for my appointments. Provide the name of the subscription service you want to cancel. Today, after not using their service for 8 months, they took $396 out of my bank account. Once you submit the details, we'll work on canceling your subscription! You can also reach out to the support team and tell them you'd like to cancel your appointments. DoNotPay can help you regain access to your online accounts: Helping you manage your memberships and subscriptions is just one of the many valuable services DoNotPay provides. Log in to manage your appointments, join telehealth sessions, and complete paperwork. Thank you for your assistance. I have no reason why this was done. However, they did not adjust to the correct amount owed. We explained that she had been admitted to the hospital and could not make or receive phone calls at that time. It accepts an extensive list of insurance plans, increasing your chances of being able to get your therapy covered. This is shown clearly in the attached screenshot. We are tired of this company harassing us for money we do not owe. To cancel your Thriveworks membership, you have a couple of options. Hi there - we're sorry to hear about the billing issues! I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Note that complaint text that is displayed might not represent all complaints filed with BBB. Thriveworks is a mental health franchise available in 40 US states that offers online and in-person mental health services for kids and teens, individuals, couples, and families. But they were of absolutely ZERO help. Access the headquarters listing for Thriveworks Administrative Services, LLC Contact Information 872 Massachusetts Ave Ste 2-2 Cambridge, MA 02139-3072 Get Directions Visit Website (617) 395-5806. Fill in the required information, and send it. Many of our survey respondents who had previously used other online therapy services liked Thriveworks more than their previous experience. Thriveworks has more than 2,200 providers and over 380 physical offices in 48 states plus Washington DC. How absolutely disgusting and borderline unethical treatment of the people these services are intended for. Hi there - we're so sorry to hear about this! On February 17th I called to cancel all future appointments. Psychiatric Nurse Practitioner (Former Employee) - North east - February 25, 2023. I want to speak with the individual who creates and has responsibility for initiating or changing these billing processes not some individual who does the general billing. You will be connected to a dedicated Thriveworks Success Navigator who will help you schedule your appointment as a Sidecar Health member. If you don't have a portal account yet or have forgotten your password, please contact our office. Following these disclaimers, I was asked a series of intake questions regarding my mental health history and current struggles. 189 total complaints in the last 3 years. I was told it my insurance covered my appointment. Thriveworks offers therapy for a wide range of mental health issues, including: Its a useful service for anyone who might need therapy to fit into their busy schedule, or who cant make appointments work at the same time every week. Rep. Regardless of where you click, it is easy to find clear information about Thriveworks offerings, and it was easy to find answers to all of my questions. Regards, I was referred to a counselor at Thriveworks in February 2022. **** ******. I mistakenly scheduled my daughter for an in-person appointment three hours away from where we lived. Thriveworks provides high-quality care for the nearly 30 issues they claim to address. Brightside Health has membership plans that honor the complexities of anxiety and depression by combining therapy and medication options. I did not authorize the charge. Their billing department transferred me in circles and then hung up on me. I had 12 sessions with my counselor before she informed me she would be moving to another practice and I made arrangements to have my appointments with her there. If you have any questions, comments or concerns about this website please send us a message. The proof I did have was a screen shot of their system saying my email didnt exist. Edit: the monthly fee was $39 not anywhere near the amount I was being charged. In the end they stole easily $650+ from my bank account. Data collection aside, Thriveworks does use a HIPAA-compliant telehealth service so that the content of your therapy sessions themselves remains private. I was charged $119 for a different patient with a separate account. I never authorized this out-of-pocket expense because I go through my insurance on my account. Client portal for Thriveworks. One of the best Counseling & Mental Health, Healthcare business at 106 Southpark Dr, Blacksburg VA, 24060 United States. Now this charge shows up out of nowhere on my checking account transaction log. The prices are as follows: $60 to $90 per week A Thriveworks member can easily access therapy without waiting weeks on end to find a therapist, and it affords you the flexibility of signing up for either in-person or virtual sessions. They also offer flexible cancellation policies. The representative said I can cancel you, but if you have upcoming appointments, I would have to transfer you to sales. If youre not seeking a therapist that specializes in serving marginalized communities, then Thriveworks has many qualified providers available. We forwarded the receipt showing the paid balance and requested they stop contacting us. Thriveworks has been deceiving in their billing procedures. El is a current master's student at Emerson Colleges Writing and Publishing program and writes about mental and physical wellness for VeryWell Mind, VeryWell Fit, Shape, and EatingWell. Hello- At Thriveworks, our goal is to provide a positive experience from start to finish. If you need assistance to cancel a Thriveworks membership, DoNotPay is here to help you navigate the process. After doing some research, I see this is a pattern with this company and am urging TW to make their costs more transparent so that people like me who are vulnerable and seeking counseling will not have added stress of unknown large bills. (You can also create an account with a non-Google email and make your own password.) Fortunately, you can filter therapists by what insurance plans they accept to help you find a therapist that takes your plan. Im a patient with Thriveworks counseling. Instead, its up to you to pick a therapist that you want to work with (based on the search filters) thats available at a time you like. I never received any bills. Like navigating the Thriveworks website, signing up for Thriveworks is incredibly easy. If you click on a therapists name, you get a short bio, a list of conditions they treat, their therapeutic techniques, their pricing, and a small photo. Im not sure if theres a file or profile of my account but if you see what I have attached, that explains the charge from another persons account. International Association of Better Business Bureaus. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. Its therapists also have evening and weekend hours, making therapy accessible to those whose schedules do not allow for daytime sessions. - called billing twice with no followup or resolution Monday through Friday from 7:00 am to 12:00 am Eastern Standard Time (EST), Saturday from 7:00 am to 6:00 pm Eastern Standard Time (EST), Sunday from 8:00 am to 5:00 pm Eastern Standard Time (EST), Click "Help or Support for Existing Clients", Click on "Show me a Phone Number to Call". Once I chose a time for my first appointment, I was asked to create an account, which I did via my Gmail. This "billing process" is nothing but a scam and borders on fraud. BBB Business Profiles are subject to change at any time. Has anyone used them or know of a therapist that does weekends? How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Bright HealthCare Insurance In 3 Steps, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Policy With Legal & General Insurance, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, To chat with Thriveworks, look for the small Chat icon in the bottom right-hand corner of your screen.
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