Their customer service team is excellent and always willing to help with any issue you may have. Nov 26 2020 over a year after my final payment my credit card was charged twice. Please, could you reach out to us at Help@FlexShopper.com or call 855-353-9289? But no contact was made from the ********************* after he left or from anyone to reach out to say what was next on the account. Hundreds if not thousands of people fall for this! They should be audited by the IRS! That is the main person that had been working with me during all this complaint and he was roping in *** to help with certain aspects of it; but at no point did I know she was supposed to be the main contact. Other than that, with full disclosures they have many options for low income buyers with bad credit. As a matter of policy, BBB does not endorse any product, service or business. Then it showed iwas behind again.called in talked to a supervisor. I have chatted various times with issues on my account (its been three weeks since i started my lease) and the chat representative is not only rude and ignorant but also tries to gaslight you and questions you as if you were dumb. In addition, the payment information was removed from the account as requested and Flexshopper will make future outbound calls from Flexshopper. Having a limited amount of cash or credit does not mean that you need to miss out on something that your family needs or wants. Customer Reviews are not used in the calculation of BBB Rating. You can make 52 weekly payments or exercise an Early Purchase Option to acquire ownership of the rented goods. You all broke your own protocol with this account and did not keep the consumer in mind. This is the worst service I have ever used. I had been emailing ***** directly wondering what was happening with my account. Their services saved my Christmas for my family. Need help choosing the right products for your vehicle? International Association of Better Business Bureaus. Limited metro delivery areas. WebFlexShopper pays 100% of the retail price up front You get paid at checkout without processing fees, unlike credit card companies and PayPal Speed & Automation Customers get their decision in seconds and their spending limit of up to $2,500 is available instantly We can easily integrate FlexShopper directly on your site Please call our Billing Department today via phone at (855) 353-9289, press 1 and ask the representative to connect you to a supervisor to address the matter. We apologize for the recent experience with FlexShopper. I ordered a robot vacuum and and xbox series x bundle and received the vacuum and the xbox controller and head set but not the xbox series x and was charged my first payment. When I place order it wasn't there! Additional parts, extensive labor and installation charges are extra. I had my automatic payments set up thru a checking account I use for these type of things. The Cash Price may be higher than the cash price you would pay if you were to purchase the item directly from the merchant shipping the merchandise on FlexShoppers behalf. Then after receiving my confirmation I went online to look at the reviews of the company and to my surprise I was very disappointed at all the reviews and people complaining about not getting their packages and things like that.So I called and asked to cancel my order they said that the order has already been sent in. Our investigation revealed that: on 06/08/22, the consumer ordered an Apple MacBook Air via lease no. So I made a Payment on my due date and then this company takes another payment 3 days after I make my payment, so I state why not apply the 2nd payment you took to this weeks payment customer service rep states IT DOESNT WORK THAT WAY, so the only way it works is that they can take my money twice and I have to wait 3-5 business days to get it back instead of you just applying it to my next payment since your the ones MAKING THE MISTAKE Unreal would I recommend this to anyone NOPE not at all. Interested in expanding your customer base and saving sales? WebYour customers can lease with these quick and easy steps: Create a FlexShopper account with basic contact information. 4 Free delivery offer applies to scheduled delivery on select major appliances, furniture, treadmills, ellipticals, exercise cycles, home gyms and outdoor grills. They never sent me a paid in full receipt. We're always here to help! In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. 9 All lease-to-own decisions and rates and terms are subject to approval pursuant to underwriting criteria related to the applicants credit quality. Choose from top brands like GE, Bosch, Samsung, Whirlpool & Dyson. AFTER signing the contract I got an email congratulating the purchase but it had on parentheses the VERY IMPORTANT FACT that as a resident of FLORIDA, NC or Texas I did not qualify for the 90 days SAC option! A customer service agent reached out to the consumer on 06/08 advising additional documentation was required to proceed with the order request. We have been attempting to work with Jason Oakley and provided the requested payment information. FlexShopper has furniture for every room in your house. WebA second competitor of FlexShopper is Aarons. Absolute terrible company. Monthly draft modifications require payment in advance. It goes against our guidelines to offer incentives for reviews. This company is a joke between there computer systems not working properly poor customer service and there own employees are miserable because they are mistreated by the higher up. When I would call the main number to ask to speak to a manager or someone within the main office/corporate office they would route me back to the************** which they claimed was *****'s number. They can either send the label or Im changing my debit card info! This product was over $500 through the rent to on program, not able to use will have to purchase another one that have a manufactory warrant that will cover a least a year. 6 Find the same item on a one-year weekly lease at another lease-to-own company and well match the other companys cash price and weekly payment. Save up to 35% of remaining payments with early payoff after 90 days. He reversed some nsf fees he said. Hard to do, but not impossible. SCUM OF THE EARTH! I returned the item within the 10 days, as they requested, to flex shopper. Customers can save money and own sooner with early purchase options. Now the stuff i ordered on December 12 is now not going to be here for the Christmas present it was bought for and still haven't been given a date or any information about when i can expect the xbox. They have more retailers but I wanted to name a few. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Its that easy! Customers aren't stuck with unwanted products or debt. WebHow Does FlexShopper Work? FlexShoppers Top 9 Lease-to-Own Electronics in 2019, First, you complete a quick and easy online. NEVER dealing with Flexshopper again after this is paid off! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 2 You will be given a credit for one weekly payment. All other terms and conditions of your Lease remain in effect. I paid my elevtric bill. The FlexShopper Wallet is FDIC insured, so you know your money is safe. Because their site says that I was excluded. WebContact Need Help? That's a great question, Melissa. I then replied the same email with the notice and they responded a day later that I had to refuse delivery or lease would start. He listened through all calls and verified that the communication had been off and that communication had been incorrect. You can reach us by phone, chat or email. The spending limit is the total Cash Price of the goods you can lease before tax and shipping. The transit time will vary by delivery address. 00 like Robbery Company, and also they can take money from your Bank Account every week. The shopping experience that might have been difficult In this case, our investigation has revealed that the customer was provided information on the manufacturers warranty and this item was beyond the 30-day return period. And lefted a call back number. I have sent multiple screenshots showing that I was emailing ***** and reaching back out but got no information until I reached out to the resolutions queue. Even though I believe that don't matter if they added that in their site it's STILL DECEIVING ADVERTISING PRACTICES! 5 Good credit is not necessary but not everyone with bad credit is approved. After 90 days, you also have an Early Purchase Option that allows you to own your item(s) for less. We apologize for any miscommunications that occurred with FlexShopper. Even calling into the two numbers given in the original statement. Major appliances include standard size or larger refrigerators, washers & dryers, ranges & ovens, microwaves and dishwashers. They refused to stop payments and closed my case ! In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. Enjoy the things you need and pay as you go! Additional parts, extensive labor and installation charges are extra. 4 Free delivery offer applies to scheduled delivery on select major appliances, furniture, treadmills, ellipticals, exercise cycles, home gyms and outdoor grills. I had to reach out to my bank to cancel them. Or kindly contact FlexShopper when you are available to discuss your concerns at (855) 353-9289. The original issue started because of miscommunication from this company and continues to be a communication issue. You can lease-to-own one or multiple items with your available spending limit, Most of the products are new with a wide selection of the latest electronics, You dont need to go to a local lease-to-own store shop from the comfort of your home, If you need a product we dont have, with, PC Laptops, MacBooks, ChromeBooks & 2-in-1s, Apple Desktops, All-In-Ones & Desktop Towers, Printers & Scanners, Networking & Wireless and Hard Drives & Storage, Accessories such as Keyboards, Mice, Webcams, Headsets and Speakers, LED & LCD, 4K Ultra HD, OLED & QLED and Smart TVs, Home Theater Systems, Sound Bars and Receivers, Projectors & Projector Screens, TV Stands and Home Theater Seating, TV Accessories such as Antennas, Remote Controls and Karaoke Systems, Consoles, Games and Controllers for Xbox, PlayStation and Nintendo, Gaming Chairs, Headsets and PC Gaming Accessories, Retro Gaming Consoles and the latest in Kids Technology, French Door, Compact, Top & Bottom Freezer Refrigerators, Washing Machines, Dryers and Washer/Dryer Combos, Ovens, Ranges, Cooktops, Microwaves and Dishwashers, Small Appliances including Coffee Makers, Slow Cookers, Fryers, Blenders and Toaster Ovens, Upright, Handheld and Robotic Vacuums and Carpet Steamers, Air Conditioners, Air Purifiers, Humidifiers & Dehumidifiers, Fans and Heaters, Living Room: Sofas, Sectionals, Coffee & End Tables, Recliners and Chaise Lounges, Bedroom: Mattresses, Beds, Dressers, Nightstands, Vanities and Armoires, Kitchen & Dining: Tables, Chairs, Dining Sets, Bars and Buffets, Patio: Outdoor Dining Sets, Sofas, Bistro Sets, Patio Bars and Fire Pit Sets, Baby & Kids: Cribs, Changing Tables, Rocking Chairs, Kids Bedroom Sets and Desks. **************** told me there was nothing they could do about . My main issue is your own team didn't know he had left or even offer to transfer me to someone who would be willing to help. Our system takes 1-5 business days to post payments. We carry all the classics like Call of Duty, Madden, Pokmon and new favorites like Fortnite. Easy zero-integration with our standalone apps. How To Buy FlexShopper If You Dont Live in the USA/UK (3-Step Process) Step 1: Sign Up for an International Shipping Forwarder If FlexShopper doesnt ship to your country, then you need to ship your items to a US/UK package forwarder wholl then ship your package to your international location. If there is a customer service person from the company and not a helpless call center I would love to hear from you. I have screenshots that were attached to the original request showing that I had been reaching out but with no communication back. This is the worst company that I have ever dealt with, and I have dealt with companies just as bad. WebUnder your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all Under your Lease, you can: (a) make 52 weekly payments or exercise an Early Purchase Option to acquire Ownership of the rented goods or (b) rent the goods for at least the initial term and then end the lease when you want by making all required payments and returning the goods. The order was held due to a verification issue. Companies can ask for reviews via automatic invitations. Bought $352 worth, paying $1400! The Cash Price may be higher than the cash price you would pay if you were to purchase the item directly from the merchant shipping the merchandise on FlexShoppers behalf. You must be 18 years or older and have a checking account with credible standing. The only communication I received from you all is when my account was sold which doesn't make sense because if you all could send that email why could no one reach out. This option is more than the 90 same cash price but less than the 52 weeks payoff3. Our goal is to help consumers with bad credit get goods they want through a Lease. Exactly the same device I was looking for but didn't bought because it was still over 1,000 dollars most places but this company had it and gave me 90 days to pay 710 so I thought it was a no brainer. 7 An initial security deposit and/or payment may be required. You can also request them to take detailed photos of your purchases to As a result, we have cancelled the membership and issued a full refund for those charges which can take **** business days. The original complaint was filed and that is why ***** was placed on my account. You can make 52 weekly payments or exercise an Early Purchase Option to acquire ownership of the rented goods. The transit time will vary by delivery address. RUN from flexshopper!!! Have had nothing but trouble out of this outdated computer. Email me at *******@gmail.com my lawyer and I are looking for more that have opt out for a class action lawsuit. All rights reserved. Besides all of the extreme interest rates at the very very bottom there's a document which entitles you to cancel your order within three days of the initial purchase. Not to mention they have off shore employees not located in the US that have no idea what there doing making matters worse. Its going on 2 weeks since I was told a refund was requested. They refuse to provide updated information and also refuse to allow you to speak with a supervisor or provide their information for that matter in order to lodge a complaint at corporate. They are not transparent, but they will often direct you to a vague lease statement. Yes, this option is available on every lease! 4. Not to mention they have off shore employees not located in the US that have no idea what there doing making matters worse. We are sorry to hear that you had a frustrating experience. They will work with you on payments. I had forgotten it was attached to my Flexshopper payment. We are here to help; If the customer has any further questions or concerns, they may contact us via email at ************************************** or call our *************************** at **************. This means the consumer has fulfilled the full lease term. This can be done by calling (855) 353-9289 option 1 for Billing. I purchase the Elite Gourmet 21L Stainless Steel Digital Air Fryer Oven with LCD Display and Interior Light - Stainless Steel haven't had it a year yet, and the knob broke off where I am not able to cut the fryer on or off. 158 complaints closed in the last 12 months. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. They told me they would not charge me, but did. Not to mention the wait time to speak with a rep. I ordered a PlayStation 5 for my son on 12/16/2022 for Christmas ! BBB Business Profiles are subject to change at any time. The prior lease referenced by Jason Oakley has been closed another more recent lease was closed as an accommodation to Jason Oakley. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. Reading all the reviews about money still being pulled after 90 days is insane. WebPlease email customer service at: returns@flexshopper.com. Add your product feed to the FlexShopper.com marketplace. But its taking responsibility and understanding that your company did not do there part when it came to replacing ***** on my account, when it came to contacting me, when it came to calling me or when it came to just handling this case overall. Gain trust and grow your business with customer reviews. Our goal is to help consumers with bad credit get goods they want through a Lease. 9 All lease-to-own decisions and rates and terms are subject to approval pursuant to underwriting criteria related to the applicants credit quality. While customer indicates that they attempt to reach Flexshopper, Flexshopper has no call records of any such effort since August 2023. Now they are double charging me for the items. I am unwilling to pay for a new license for that reason. Verification can help ensure real people write reviews about real companies. This is "bait and switch". Support was fantastic. Founded in 1995, the company has a 2022 FlexShopper, LLC. You can also call our Customer Service department via phone at (855) 353-9289 and a representative will assist you. Helpful (0) Nicholas C. on 2/14/20 Because they are going to get your routing number, and take it from your checking account no matter what. Our marketplace allows you to shop all of these categories and beyond. 8 Excluding the marketplace customers that reside in Florida, Texas and North Carolina you will own the item(s) and not have to pay any additional amount if you pay the full Cash Price (the Cash Price is the price we charge for a cash sale of the item (or $50 more than the price the merchant you select charges) plus sales taxes and may be higher than the price you would pay if you were to purchase the item(s) directly; if you rent multiple items at the same time, we reduce the Cash Price (and increase the Cost of Rental) by $50 for the second and each subsequent item you rent, which makes it less expensive to purchase the items before the end of the term of the Lease). If I could give this company a -100 rating I would. If the consumer has any further questions or concerns, please contact us via email at ************************************** or *************************** at **************. The Flexshopper representative that the customer initially spoke to has not with with the Company since August 2022. They can return their product to FlexShopper any time after their initial term (typically one week). Customers can change their weekly payments to bi-weekly or monthly, whatever fits their schedule. Why FlexShopper stands out from other lease-to-own and financing options. In NC, the final payment required to purchase the rented goods will be an amount greater than 10% of the Cash Price. They came in handy for car repairs but they refused to stop charging me, even though I had paid them off before the 90 days. This credit is only valid for online orders. Customer Service: If you face any issue with FlexShopper, you can email their customer support at resolutions@flexshopper.com or submit a request April 10, 2023. My electric bill payment bounced because of it. WebFlexWallet lets you lease to own qualifying merchandise, including electronics, appliances They pull out double payments, and no one can give you a straight answer. They TOLD me to set up payment arrangements, ignored them, and took out 4 weekly payments in one week anyway! This person is basically asking if this company is legit and if all the negative comments are just hope you idiot. I sincerely apologize for the problems you have had and hope that you will continue to be a FlexShopper customer. 2022 FlexShopper LLC. Simply refer to the table in your Lease to look up the Early Purchase Option amount after each payment date. Lease to Own the Brands you Love! When I called support, they said there was an additional setting they needed to change on their end which wasnt done, but they still couldnt remove the late fees due to their error. Items are delivered to your door step or pick up in store! Also, the signed agreement I have w them has no mention that as a Florida resident I am excluded from their promotion. It should be clearly displayed somewhere in the body of the email. If the item you want is available at another location, and if it is the same merchant, you may be able to resume your application at the new location and complete your lease transaction. They have the item in stock at the store and online. Best buy ships items immediately after being ordered when in stock, so Flexshopper doesn't place an order when you do with them, but tells you they do. Verify identity to receive decision and spending limit. I needed a mattress and it turns out i could have bought it outright since day one, but wanted to make sure i had cash on hand, i was moving and it was a financial stress. Opened up a case with the better business bureau showing them the proof of completed purchase on the flexshopper website. 2 You will be given a credit for one weekly payment. Suspected identity theft. Some restrictions and exclusions may apply. After me emailing the screenshots of their site no being in compliance with the law the day a place the order. We are sorry to hear about the issue you are having. Beware of your worse experience when lease to owning with this company. 52 weeks payoff. 1. All I wanted to do was deactivate my account with these predators, and it was "we'll send your request to the review team", and not, you know, honoring my request right then and there.That being said, there are MUCH BETTER alternatives to Flexshopper, including saving money for a wanted item and buy outright, or going without an item in the first place. A letter is the first step towards arbitration. Order some items, called, and requested a return. ***** and I had agreed that during the time period of me not having a job that no automatic payments would be taken from the account. Caught up payments on 10/20/22. Please help me because I am still paying for merchandise that I have yet to receive , VERY UNPROFESSIONAL. I want them to correct the errors they caused. They give you easy credit buy purchase something, i just buy ipad in best buy only cost $425 including tax, but if you buy from Flexshooper $525 is different $100.00 already, if you lease with them they cost you $1100. It's against FEDERAL LAW to be harassed, and repeatedly called after you have spoken with a client. Prior to the customer reaching out to ********************** on 03/09/23 our records do not indicate any notes on the account involving a return request nor was the item confirmed returned by the vendor. I dont have the funds! Complaint: 19593419I am rejecting this response because: To address the automatic payments being removed. Finding the perfect item to match you your personal style is a cinch thanks to our incredible inventory. The Lease was approved and notified via email on 06/23/22. BBB is here to help. Who's stopping them!?!? And then with in a few minutes they took my order off, so they can process the cancellation right away they were just trying to get me to get it delivered and at that point I would be stuck with everything. They fill out the simple application to receive an instant decision and spending limit. They will not help you with any issues you might have regarding billing or shipping. BBB Business Profiles generally cover a three-year reporting period. WebCustomer submits a Lease Request in-store via the FlexWallet app, or heads to checkout I believe the ad said the same thing I saw on their site; "90 days same as cash price", with a PS5 on it. Our team of highly trained experts has the knowledge and passion to help. I had a problem with my dishwasher and when I went into the website to find who to contact for support I see that they were trying to bill me weekly and and were getting nsf fees each week .
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