I am currently considering my option in regards to taking this matter further after a number of emails why they have completely ignored this matter is in concern to dogs foul which they are happy to allow even tho it sis against the law. The Ombudsman finds fault with the Council for not sending correct invoices for Mr Y's care after an error was identified. 020 8545 4634, Visible links The Council is at fault for delaying sending a personalised housing plan and decision letter, for not offering interim accommodation, and for not advising about its housing register or how it could help with a deposit. "This is partly caused by lazy and thoughtless people not taking their own rubbish home, but its also because bins arent emptied regularly and there is little or no enforcement from Merton Council. "My investigators have found that your council has been slow to implement the recommendations we made in some cases," the Ombudsman's chairman Michael King wrote to the council. An apology, financial payment and a reminder to officers is satisfactory remedy for the injustice caused. - Noise complaints (if possible to be further broken down by totals each reason, such as dogs barking, loud music, or equivalent). Ms J complains the Council failed to meet her adult son's education and care needs. IF your thnking of renting or letting your property to this council , please take my Following advice, 1 if you want to gain grey hair or a bald head this is the place for you2, if you want to fall behind finanicail payments this is the place for you3 if you want your marrige to break down this is the place for youPlease dont let your proppety to them, the landlords private rental department or any other department. The Council is at fault for missing collections and poor information about its procedures. Information about rubbish, garden and bulky waste collections, missed collections, overflowing bins, flyposting and more. Legal information The Ombudsman has found fault by the Council as it did not keep adequate records, unreasonably delayed responding to Mr C's most recent report and failed to provide proper reasons for its decision not to take further action. You can find out whether you are on the "white" or "yellow" collection week using the link at the top of this page. I urge people to always appeal even though they wont win; wasting their time will make their racket just a bit less profitable. They have read it as a request for the number Ms C complained that her personal budget is not enough to pay for the home care she needs. Understanding private Garden Clearance in Merton and council refuse collections Written by Rubbish and Garden Clearance Less than 0 min read Saving Bookmark this article Bookmarked. This website and associated newspapers adhere to the Independent Press Standards Organisation's provided, please forward this message to [email address] Merton Council said they are launchinga"Keep it Clean" campaign to help tackle the issue. If you are complaining about Housing Services, we use a two-stage complaints process. Support, services, advice and things to do, For any other service profiled on this website, you will find the providers contact details under the heading 'Who to contact'. If you live in a larger household, or you have a medical condition that means you generate additional non-recyclable waste, you can request one additional recycling container or a larger brown wheelie bin for your non-recyclable waste. Comments are moderated so may not appear immediately. Leave feedback or a compliment. Mr C complains about the way the Council responded to his reports of planning breaches at a neighbouring property. This site is part of Newsquest's audited local newspaper network. The Ombudsman has found the Council was at fault for failing to deal with Ms B's request in a timely manner and for not keeping her properly updated on the actions it took in response. SocietyWorks Ltd "Such delays erode the confidence of complainants that their concerns are being taken seriously. Mr X complains on behalf of Mr Y about incorrect invoices for Mr Y's care, other aspects of Mr Y's care, and failure to complete a carer's assessment for Mr X. Mr X says the alleged failings have gone on "for years" and have caused pain and misery. General Enquiries: Merton Council 020 8274 4901. Printed from https://www.whatdotheyknow.com/request/merton_nuisance_complaints on May 02, 2023 10:11. well this shows the quality of the service. BLOODY RACEST TO ASIAN COMMUNITY WHO WORK LIKE SLAVE FOR PEOPLES OF BRITAIN EVER SINCE 1947. Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 2023 Trustpilot A/S. Then all of a sudden, one of Merton Councils enforcement officers springs out of nowhere and tells me Ive committed an offence. No one turned up, all my items are still outside my front and it's bin day tomorrow. We aim to respond to all requests under Based on their experience of the service delivered by our service provider (Veolia) 71% of residents felt satisfied with the collection service, however 40% of households confirmed that they had. of complaints and member enquiries had now reduced to expected Mrs X complained about missed refuse and recycling collections. If you have a complaint about the editorial content which relates to site. If you drop litter we may issue you with a 150 fixed penalty notice. People working there are so lazy, laid back and slow. If you have any queries or concerns about this please contact us. quoting the FOI request number and we will get in touch with you. 12 months later and "further examples" of these problems are still prevalent. Separate rights of appeal. It was currently being assessed whether ", MORE:'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. had been exceptionally high during 2018/19 and that Members Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. a case management system could be used to manage these 07/11/2019 - Standards and General Purposes Committee (Item 7). Staff are so unhelpful , my daughter went to nursery in Merton and it was poorly run , failed to tell me my daughter had an accident and then had the cheek to tell me she took the incident formHome which is a complete breach ofData protection, staff in parking services very unhelpful and one particularly very sarcastic they literally do not have any customer service skills in the slightest. 4 0 obj WHEN ASIAN FEED INNOCENT PIEGONS AND DUCK ITS DIFFERENT LAW CLASS AS LITTERING. "Our Neighbourhood Officers have increased the number of street inspections they make to hold our contractor to account and in the last 6 months, we deducted 26,825 from our service provider for under performance. (and abatement notices issued, if applicable) by the council within these This was the response that I received. To try and reduce the number of further FOI requests received, the council Please see Mr B's son missed out on speech and language provision and Mr B had to go to time and trouble to pursue his complaint. These faults caused Ms B a certain amount of distress as her concerns were not taken seriously by the Council and it could have resolved the matter sooner. councils land. Hopefully this answers your query? and had to wait before being sent to voicemail.The second time they simply hung up on me!Have the decency to complete your shift and disconnect at 5 pm on the dot if you can't be asked or change your operating hours online.All queries are important and you are supposed to be available until 5 pm! The complaint is about how long the Council took to find the complainant suitable supported housing, which met his needs for autism specific supported housing. Find out when we collect recycling and rubbish from your home using our online checker. Details for Christmas 2023 will be published in December. Today, Merton Council are introducing a new way to report fly-tipping in the borough, as part of its Keep It Clean Love Merton campaign. Mr X complains the Council missed waste collections between May and July 2018 and collected a bulky item collection two days later than agreed. Fly-tipping is a growing problem across the country, but our message to those who disrespect our streets in our borough is clear: don't mess with Merton.. Contact the Web Team Categories . Kind regardsDavid BelloCustomer Care Team. I was sat outside Waitrose in Raynes Park this afternoon on the phone to my sister and mindlessly dropped my cigarette butt on the floor. We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. I apologise and offer to pick up the cigarette butt and put it in the bin. Some complaints may fall under an alternative statutory appeal or tribunal process. following the councils internal review process, the ICO will refer you ONE LAW ORDERED FOR WHITE AND AFRO WEST INDIES PEOPLES. Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. issues. New Customers. The Council is not at fault for the way it considered referrals from medical professionals nor its decision not to allow a split child protection conference. Ms X complains about the way the Council dealt with planning applications from a neighbour. RESOLVED: That Members noted As a Customer ,, I just need to let everyone know Merton council is run by a bunch of criminals Especially MARK ALLISON. All rights reserved. Get the latest news and information about the topics that interest you, straight to your inbox. and a limited company (03277032). Problems with this page? Comments have been closed on this article. If you fly-tip you could be sent to prison and receive a large fine. But the hole street has a local WhatsApp group and not one person has received any letter to this effect.I acknowledge receipt of your email. The Council will consider this issue for every future application in this CPZ. These adverts enable local businesses to get in front of their target audience the local community. @Merton_Council. Thank you for your Freedom of Information request detailed below. The Council has agreed to send a revised invoice. Those ads you do see are predominantly from local businesses promoting local services. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This is always a last resort, and . Run by Volunteers and powered by Alaveteli. Unless it is policing its parking territory to collect its extortionate fees, and then chasing up fines, in which case it is efficient and highly organised. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. I would choose 0 stars if its possible, but it is not then I had to tick one WELL this council is the worst I ever seen. All rights reserved. Data returned from the Piano 'meterActive/meterExpired' callback event. Editors' Code of Practice. If your rubbish or recycling was not collected, we will return to collect it if you: If you did not present your rubbish and recycling correctly, or your collection day was more than two days ago, please don't report this to us, as we will not be able to return to collect it before your next scheduled collection day. Update on recycling and rubbish collections. In this conversation. mySociety Privacy and cookies But it failed to adequately respond to Mr X's correspondence and complaints despite previous criticism on this issue from the Ombudsman. All product and company names are trademarks or registered trademarks of their respective holders. It failed to consider her objections on one application then reissued the decision notice without keeping the original. DONT go there unless you've taken CALMING pill. x[raf7xJ}HHM As well as the report, the Ombudsman also published the 22 cases where a complaint was made against the council and subsequently upheld. I do have door collection for the rest of the Rubbish and recycling, but it never ever happened yet in 3 years ! Merton Council, Civic Centre, Morden, SM4 5DX. Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. <> HUNDREDS of residents are calling for authorities to take action on the increasing number of rubbish being left to rot across Merton. These adverts enable local businesses to get in front of their target audience the local community. Complaints ; Freedom of Information ; Subject Access Requests Collection days for rubbish, recycling and garden waste | Merton Council Home Rubbish and recycling Collection days for rubbish, recycling and garden waste Check your. and commented on the report. This had been due in part Borough-wide outrage over rubbish increase, 'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. Numerous photos of black rubbish sacks, furniture and. had logged the same issue. We provide commercial The officer dealing with your request has asked for clarification on the contact the editor here. "We're investing in more mobile CCTV to be deployed in hot spots across the borough. Put your bins, boxes and caddies out before 6:00 am on the morning of your collection. Once we have received your complaint, a departmental complaints officer will acknowledge your complaint within five working days of receiving it. Just to add insult to injury was told he is being very understanding and helpful.. (05798215). And with how it managed the complaint. Merton is divided into 20 wards, each electing three councillors. Veolia operates the street cleansing service covering over 10,000km of roads across the four boroughs of the South London Waste Partnership in Croydon, Kingston, Sutton and Merton," said a spokesperson. If you think it would help to publish regularly the information you have Data returned from the Piano 'meterActive/meterExpired' callback event. "The streets are not cleaned regularly and properly and residents as well as businesses along Haydons Rd have to keep their rubbish inside their flats for up to two weeks, as the council doesn't provide them with a reasonable solution to their waste problem. - Boundary disputes However, the approved development would not have been different even if the fault did not occur. The Council has agreed to apologise for this. Waste collection is literally a joke here. That is why, in order to maintain high satisfaction levels, the council has put robust procedures in place since this data was produced to ensure the Ombudsmans timescales are met and complaints are dealt with.. This is not in accordance with the requirements of the law and guidance. Residents in the borough, which has been nicknamed Mucky Merton, have long complained about illegal waste dumping, or fly tipping. Booked a bulky waste collection which I paid for. localoffer@merton.gov.ukFSD@merton.gov.uk By: Post, Local directories administrationc/o Early Years, Childcare and Children's Centres ServiceMerton Civic CentreLondon RoadMordenSM4 5DX. poochon puppies for sale in nebraska; Tags . The council website says that you have to go to Magistrates court to do this, and risk paying an even higher fine. Tell us if you feel the service you received should have been better, or if you feel the Council or an officer of the Council has done something well. The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. "We need Merton Council and its contractors who are paid millions to take urgent action to address this major and ever worsening issue. opposed to fly tipping) Information not held. Claim your profile to access Trustpilots free business tools and connect with customers. The Ombudsman's view is the delay was due to the lack of the lack of availability of the type of housing needed. But we have found fault with the Council's records keeping about reasonable adjustments in its communications. Editors' Code of Practice. London Borough of Merton. We use dedicated people and clever technology to safeguard our platform. It should apologise to Mr X and update the information it provides to customers about reporting missed collections. We couldnt load the mail server logs for this message. I would like to request information on the number of complaints received Address. web site at [1]www.merton.gov.uk/foi. Merton Council has announced it is to offer its residents free bulky waste collections.The new environmental initiative will mean that from 1 November the borough's residents will be able to book a free collection of up to five items once every three months. We have now considered your information request as set out below. put out your rubbish and recycling correctly, Putting your recycling and rubbish out for collection. WHEN THEY DROP/ LITTER MITCHAM TOWN CENTRE WITH CHICKEN BONES CIGARETTE ENDS AND REST ITS OK BY THEY CROOKED CRIMINAL ENVIRONMENTAL HEALTH OFFICIALS. Merton Council said they are launching a "Keep it Clean" campaign to help tackle the issue. reason, such as dogs barking, loud music, or equivalent). Collections continue as normal on bank holidays except for Christmas and New Year. As such, no further action is required and I have closed your complaint down. "We continue to act against those who don't respect our streets, taking in 521,290 in fines for litter and fly-tipping offences over the last year. The Ombudsman has found fault with the way the Council had dealt with Ms C's case. I have tried to follow the correct procedures but this has been unsuccessful. We will respond within 10 working days of receiving it. I would like to request information on the number of complaints received (and abatement notices issued, if applicable) by the council within these time periods: 1st April 2016 to 31st March 2017 1st April 2017 to 31st March 2018 The Ombudsman finds the Council failed to appropriately forward plan for X's transition into adult services. Report all other trolleys to us as fly-tipping. HJ DU21K_93gFg2&gRC?s~&i"n~6r+om63T2A7z&]lITirW )Lil7 cEyog$vs&}3^n.g~*.M|.S4%;"=~&fF%.CZe{/710S)k7HRrO|}f&R6V/fou]]" nI ):(nv;yrCDkQpZM.me0Ujln%cs_o+o"#ga]ld+HM |VO2de]]m!qTw#"laP1H\iBp{3AzoJl&G_f[Jt';"g"dLwpT;kzKJDNuj*3^[Xm,&}v[6"dz_5bb9cEU86 - Accumulation of rubbish/waste. Absolute Liabilities!I reported a miss Danielle Holloway for animal negligence back in 2021 which almost cost a poor dog its life, I also submitted to Merton council animal welfare department a damming Goddard veterinary group report confirming that miss Holloway had indeed acted negligently not to mention lied to veterinary professionals when questioned and then 6 months later what did Merton council go and do, they granted miss Holloway a dog boarding / daycare licence to allow her to legally carry out care services for dogs, SHOCKING! Maybe they should spend more time actually collecting the rubbish piled up outside the recycling centre than trying to rob people in broad daylight. The findings don't paint a pretty picture for Merton. If we are unable to do so, we will provide an explanation . Telephone: 0303 123 1113. Mr B complained that the Council's enforcement agents charged him two enforcement fees for collecting multiple debts. <> The Ombudsman considers the agreed actions of an apology, improvements to the Council's procedures and a proper assessment of the site with the outcome being provided to Mr C is enough to remedy his injustice. He says the Council's complaint response was poor. Below is a summary of every single of of those 22 decisions: We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. I can confirm that the Petition organiser Sally Knocker, wrote on the campaign page: "Almost every day, people living in Colliers Wood and other parts of Merton come out of their houses to find quantities of rubbish on their streets. It looks filthy and affects everyones mental health. <>stream Really not impressed.Today at 4:45 pm I called the helpline to make an inquiry regarding my latest Council Tax bill.The first time I was put in a queue (I was number 1!) A Gannett Company. I wish government wouldn't support this crappy local organization as they only taking money and not giving anything in return! Merton Borough Council, Download a zip file of all correspondence. levels. Mr B complained the Council failed to put in place provision in his son's statement of special educational needs, delayed issuing an education, health and care plan and delayed a school transfer. Published by at 14 Marta, 2021. We also ensure all reviews are published without moderation. Environmental Health: 020 8545 3212. The Ombudsman has found no fault. We clean our streets and pavements regularly andcarry out weekly checks for build-ups of litter. 6 September 2021 in Environment, Environment and Regeneration . We have also found it was at fault for the way it handled her complaint. Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport If you have a complaint about the editorial content which relates to Contact us if you think it should be reopened. S. outh Londoners have been assured their streets will remain clear of rubbish as Merton Council confirms it has scrapped its street cleaning and waste collection contract with Veolia UK. Verified account Protected Tweets @; Suggested users "Our hearts go out to the family and friends of Sahara Salman, who tragically died in the explosion. The number of abatement notices served are as follows: - Boundary disputes There have been no boundary disputes involving the Disclaimer: . Social Services (office hours): 020 8545 4226. "I hate it. You can find contact details for Merton Council above. Report a problem with this page. Waste and Recycling - Melton Borough Council. Been brilliant collecting rubbish and have kept up key services amazingly during lockdown. 1. file:///tmp/www.merton.gov.uk/foi. The Council should apologise for not responding to one of Ms J's complaints. In response to questions, the I'm absolutely stressed and fuming!!! | It's disgusting. Due to the national HGV driver shortage caused by Brexit & Covid-19, we have taken the decision with Veolia to temporarily merge recycling and rubbish collections at some blocks of flats across Merton. The Council is at fault for charging Mr X for his care. The Head of Information We also recommend it apologises to her and makes some service improvements to prevent the faults identified from reoccurring. 12 months later and "further examples" of these problems are still prevalent. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. You get rats and mice due to the flytipping. Please report any comments that break our rules. If you have copied us in on your response to an FOI request, we will store Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. The Council is at fault as it did not consider the cumulative effect of the decrease in on-street parking when it approved new dropped kerbs in a controlled parking zone (CPZ). "I would ask you to take the necessary steps to address my concerns and review your councils complaint handling.". Visit our elections pages to find out more or register to vote. endobj Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. endobj services through our wholly owned subsidiary ARCHIVED List of fixed penalty notices and prosecutions, Seizing vehicles used to commit waste offences, Report all other trolleys to us as fly-tipping, Do you recognise these fly-tippers? time periods: - Noise complaints (if possible to be further broken down by totals each We recommend it decides how it will remove the bamboo plant from the park and provides Ms B with a timetable of any action it plans to undertake. Website: [1]www.ico.org.uk. to the changes within the Waste Collection Service and the question highlighted below. Call Out of hours emergency on 020 8543 9750. Rubbish Collections . 1st April 2018 to 31st March 2019, for the following three points: 287K About this website private land. You can also download a printable, personalised calendar, except if you live in a flat with communal (shared) bins. Report a problem with this page. Smelly nappies anyone? the Freedom of Information Act 2000 and Environmental Information Mertons deputy leader and cabinet member for finance, Councillor Mark Allison, said:Although this year's independent survey of residents has shown satisfaction with the council rising, with 70% saying they are satisfied, any concernsraised with us are taken seriously. Visiting Merton Civic Centre Overview Telephone Monday to Friday, 9am to 5pm: 020 8274 4901 Emergency out-of-hours line: 020 8543 9750 An out-of-hours social services standby service is available. Are you sure you want to delete this comment? Ms B complains the Council has failed to deal with a bamboo plant growing on recreational parkland which has spread into her and her neighbour's garden. To submit information for inclusion on the website, please click onMy account. Governance presented the report, advising that complaints levels
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