We have made numerous attempts to contact them over the phone and via e-mail and have either been totally ignored or been told the "responsible person" would get back to us in a few days. There are no deals and discounts. I was told that they would cancel the new contract "only if I removed any and all negative reviews of the resort" but that I had to honor the old contract. Thank you, you have successfully subscribed to our newsletter! Pretty much to a person, the employees were wonderful and attentive to our every need. In fact the manager said that he recently stayed at the W Hotel for 299 dollars for the week. We have emailed a demand to refund directly to VidaVacation as internet instructs. Now their customer service wants to use Consumer Law to their benefit, BUT IT IS ILLEGAL from the start for the timeshare company to not have provided us with a spanish language contract that we could read and sign. Upon checking in at the resort, my wife and I were approached to attend their t.s. We were informed we did not purchase what we thought we had purchased - the Grand Mayan. After paying the $3000, the platinum package includes a reoccurring fee of $99 a year instead of $299 a year for basic plan, 100% inventory, 40 weeks on the platform that never expire, 4 authorized users on the account, 2 free cruises a year, airfare, prorated nightly room rates, gain full access to Hawaiian Vacations Maintenance fee Protection & Platinum Rental Program which means Hawaiin Vacation would be our property manager, small brokerage fee, to advertise and rent out our units for us for the units we don't use to receive money back to make a profit. http://www.timesharescam.com/blog/158-how-to-cancel-a-timeshare/. . NEW This review was chosen algorithmically as the most valued customer feedback. Great employee treatment: It never really crossed my mind they were not tell me the truth about the two main reasons I was buying (rental income and reselling my Shell Vacation program). Reply . Is this your company? Here is another issue I have and that's the Ambassador Program. I was able to get approximately half my money back in 2011 for a downgraded contract with an offer of downgrading my contract to a one week suite, but I am still in the hole for $7600 and unable to sell my contract to anyone else due to the assignment clause number 6. I feel like fool because i believed them i couldnt imagine how the developer daniel chavez would allow his sales people to do such things. We already had a program at Palladium and were still paying on it. Make no mistake that is the developers deednot yours! They said they would do an equity research of our t.s. They are trained to do so and that's not in dispute, mine is not an isolated case. As incredible as it sounds it's true. Eventually they put us on the phone with one of brokers from a list they have, we spoke to a person at Global Golf and they assured us of the huge rental demand for Mayan weeks, he said we would have a check within the first three weeks of Jan. 2014. Once a client is stuck with a contract based on fraud, then you become sanctimonious and expect compliance on behalf of the injured party. weeks for 2, 600 dollars per week and that they are not a hotel or timeshare and had companies to assist us. Jeff Nicholson, PhD, PA-C jeff.g.[protected]@gmail.com. WE FEEL THEY DID THIS ON PURPOSE TO GET US PAST 5 DAYS TO CANCEL AND KEEP OUR MONEY! I am trying to cancel this rental reservation and reclaim my wired $7,755.00 and absolutely no one at Vida Vacations can help. They think that by threatening us with legal consequences we will cower and go away. The second time I called and asked about being told and given a document showing lowest price and the person responded that, yes, they could sell it for the lowest price. Vida Vacations Customer Support: Poor Performance. Read full review of Vida Vacations and 2 comments, they didn't take responsibility for their customers safety and health issues. What the company does say is that those promises made by the sales team are not consistent with the timeshare contract, and therefore Vida will not support the representations made by its sales teams. They can only have us deposit our points with them. We told them no several times over a 2 hour period. We were suprised when after we bought they brought us contracts in English only and not spanish since my husband does not really speak english and for the fact that we did the whole presentation in spanish, even the contract verification in the end was in spanish. Our Customer Care Center is always happy to answer any questions you might have or help you book your next vacation. Trying to make the best of it we remembered the Vida sales rep making a big deal on how easy it is to rent out the weeks through brokers that their members use. Get buying tips about Timeshares delivered to your inbox. How can I be SCAMMED by such an affluent most desirable large Organization as VIDA VIDANTA GROUP as this? The major selling point was that we would transfer the deed to our present timeshare to primarily avoid the $2000 in yearly fees, but in actuality they do nothing with this time share. Whenever, I call, a voice came to say 'hold on' and phone went dead. Luxury destinations: If they have no problem lying to me now, there is no way that, would good conscience, I could continue with this company!!! We were told that we purchase Bliss Riviera Maya but it ended up purchasing Bliss Nuevo Vallarta which is still under development. He said that it would be very easy to liquidate at the the lowest price printed on the document of 19, 200 dollars. They are as smooth as slick Willie in a snake suit. Never being given a name. The resort employees (maids, restaurant workers, etc) are wonderful and go out of their way to help. The value-added packs included a 750ml bottle of Del Maguey Vida de Muertos mezcal and four copitas. I would love to be able to stay at such a fine place, but after our experience, I dare not. You can see by the floor plan attached how they deceived us. The manager then said that he would never bring me something that was not real, and that the Grand Mayan company was reputable! VidaOwners.com provides a marketplace where guests can rent unused Grand Luxxe weeks from timeshare owners. Deb & Sara, Here's an update with the Mayan Empire: They are now telling us with whom we may associate with. VIDA Vacation SCAMS. They have satisfactorily solved our customer concerns and all of our issues are now resolved. Knowing I was feeling ripped off they send me a list of scammers. It sounded great but I was a bit suspicious so I asked to keep the sellers paperwork where it shows..Concierge. We found clear and detailed contact information for Grupo Vidanta. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I don't weant to spend too much of my time after going through an 8 hour (supposed to be 60 minute) tour. Vida Vacations Selling Deeded Timeshare? Six of us attended a timeshare meeting at Vidanta Nuevo Vallarta. First they tell us a bucket full of lies, the two recommendations they gave us from the rental list ($1, 100 in fees) were just backing up their lies. Thanks BBB for following up on this complaint and posting my review. Welcome to the world of Vidanta, a collection of lavish resorts and various curated vacation experiences located throughout Mexico's most beautiful landscapes. Please address why you allow such deceptive sales practices and then blame the unsuspecting consumer for believing what they were told by sales reps representing Vida Vacations. There office customer service and accounting team have no record of this. Emails found on company website customerservice@grupovidanta.com 100% Support 0 0 Emails found on 3rd party websites customerservice@vidavacations.com 99% support 0 0 vidacareer@vidavacations.com 98% hr 0 0 We bought our week almost 3 years ago and we felt that we have been scammed. Vida Vacations sells "right-to-use" (RTU), unless you actually purchase a condo outright. The customer service who is attending us says that we cannot cancel since consumer law says that there are no cancelation after 5 days. This Reservation was given on Grand Luxxe letter headed paper. At Vidanta Resorts you have the option of down-scaling and paying a reduced maintenance fee. Mary M. Hi - We were also robbed of $7, 000. Unfortunately, even with both of those things working in their favor, the hours of being held against your will to hard sell made the whole experience awful. I completely agree with what you say, it happened the same to us. The company provides a physical address, 12 phone numbers, and 2 emails, as well as 4 social media accounts. Then he went on to assure us that they would have absolutely no trouble selling our Palladium program. We told the seller that we are not beach people and that our visits to mexico was mainly to see family. I am so upset that we trusted them and should not have, this has become a nightmare and what worse timing than it being the Christmas, new year holidays! They are masters of deception and we need someone who has more knowledge of the situation. Emily at Emrealtyflorida.com, Desired outcome: Yes their resorts are absolutely beautiful. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We sent a letter to Cirque du Soleil informing them that The Mayan is abusing public trust and confidence by employing such tactics and are waiting for a response. We should have known better by reading the countless reviews on this scam. A year and a half later nothing has happenedi now own 4 weeks that i dont use, cannot sell and cannot rent. In Sept, 2013 my wife and I were lied into paying $7210 deposit purchasing a 3-weeks package. BBB is here to help. The deed recording sales shows in Recitals (Company declares) is in fact deeded to the developer, who then divides that deed into one week intervals and packages them. Hiding negative complaints is only a Band-Aid. Monday Friday: 8 AM 8 PM CST | Saturdays: 9 AM - 3 PM CSTSundays: 9 AM - 3 PM CST. Under that pretense in came Daryl. Good luck! The only contract that is registered is the 10 year contract. ; Desarrollo Marina Vallarta S.A. We kept saying no, no, no. I did. I have been in conversations with Vida, off and on, since January 2019 regarding this matter. When you refuse all of it and ask how to cancel, theyll either A) Put you on hold indefinitely so you cant get through to talk to someone, B) Sound understanding and tell you to just stop paying the bank your Loan (horrible, dangerous advice), C) Try and ignore all your concerns and get you to book your free week or, D) Ignore you and all of your follow ups going forward. Business Profile Vida Vacations Timeshare Companies Contact Information PO Box 911841 Dallas, TX 75391-1841 Get Directions Visit Website (800) 292-9446 Customer Reviews 1/5 Average of 1 Customer. Vida Vacations members have access to the Vidanta destinations, a series of extraordinary beach resorts curated to offer you the best in dining, entertainment, natural beauty, and relaxation. The sellers also told us that we could easily rent the t.s. Ms. Rose, After a short time salesman came back and said congratulations, they accepted your offer, I DO NOT TRUST THEM!!! I don't think so, with the level of collusion they employ they deceive masses of unsuspecting consumers, its an unfair advantage .Especially when they incorporate partnerships with Cirque du Soleil, Jack Nicklaus, Greg Norman ect. But the Mayan colludes with brokers as we mentioned then they stand there with their hands up saying they have no responsibility here. Company Address: puerto vallarta. I also asked why it was such a problem? Vida Vacations 23 complaints 9 resolved 14 unresolved File a complaint to Vida Vacations Vida Vacations contacts (added by reviewer) Phone number +1 800 292 9446 Website www.vidavacations.com Category Travel & Vacations View all Vida Vacations contacts Most discussed complaints 2 Vida Vacations alternatives The horrid sales people kindly let us know that we didn't buy what we originally thought but that we could cancel the contract if we "upgraded" purchased a new contract. This was no update, it was another sales pitch. Don't give up on communicating to others what this people is really doing, we cannot let them to keep robbing people. The cheap weeks have horrible options for hotels (a weird amount of them are in China??) Also, when we did call the resort an d gave the certificate #, they disclosed this was designated to someone in year 2020 and used up. Platinum for a week is $699 to $899 and I am currently $850 - $1900 for a week in the basic plan. Ms. Rose I urge you to reconsider. Vida Vacations is a members-only bespoke destination club offering a dedicated approach to high-end travel. We feel they held a spanish language contract away from us so that my husband couldnt read it and they knowing that I was busy! As I mentioned to you yesterday Vidas position will always be burdened with the actual truth. your specifications. I was under the impression that contract # ******* had been reinstated, per your 8/25/2020 response here via the BBB communication exchange. We went back to the resort today, Nov. 30th and requested our refund. Then the started making ridiculous offers. Find out everything you need to know to maximize your custom membership and start enjoying a lifetime of one-of-a-kind moments. My experience with Vidanta Nuevo Vallarta is pretty much the same as the others. Articles 73 and 73-Ter of THE CONSUMER PROTECTION LAWS IN MEXICO state that by LAW all contracts celebrated in Mexico must be in Spanish language, as the legal language of the courts. Which means you'll pay 80% of the asking price. The free stays theyll pressure you to upgrade and spend an arm and a leg to do it. The sales representatives said we would get the money every year, no problem! I was scammed too, 2 years ago, and it's been a nightmare for me. We could then use the cash procedes to replace the money we would use to buy the vida timeshares. We are now filing a claim with BBB, and will next contact PROFECO (Mexico's Consumer Protection Agencies that licenses Timeshare operators) to cancel the contract. 182 likes. Therefore, to receive accurate information regarding my request to donate certificates, I should contact Make a Wish Foundation in Washington State directly." But this my friends this is a flat-out scam. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Fraud: If one person knowingly made a material misrepresentation that the other person reasonably relied upon, and disadvantaged the other person. She has the email of the Representative. I was pressured to sign a contract, and i was also scammed, they never did what they promised. Given you do not record all conversations and activity, I prefer to correspond in writing with your office. Ill say it loud and clear: The Mayan Palace/Vida Vacations is a giant FRAUD We have made every effort to resolve this dispute offline but they prefer to support their duplicitous sales team, so we are exercising our right to freedom of speech. These timeshare salespeople have not been honest with us! Whatever Darryl showed all 6 of us was NOT the real deal. I was skeptical and asked how we could be sure that these figures were correct and not just typed up and printed out. Vidanta is who signed me up for the Ambassador Program and now that I have questions, they can't help me!!!? As we mentioned before, Vidanta Vacations (Vida Vacations) has timeshare resorts in Vidanta Cancun, Acapulco, Puerto Vallarta, Nuevo Vallarta, Mazatlan, Los Cabos and Puerto Peasco. This complaint was posted by a verified customer. So we went back 2 days later and informed them we wanted the contract scheduled. Vida doesnt dispute that I was lied to, and in fact this would be an unrealistic position as their notorious practices are well documented throughout the internet. How do I know I can trust these reviews about Vida Vacations? Though we are all competent we think they used"the elderly tactics of being "Overwelmed". I then contacted the Grand Luxxe Reservation Desk and was advised this Cert # was already used by someone in year 2020. I knew how much a week's rental was running on Airbnb (where I often book) so this would be a fair test if the package would save me money. We truly appreciate your preference and welcome you to our family! I sent a registered letter within the 5 days to rescind our contract. Since then I emailed her Manager and others at Vida Vacations without any response at all. When we were sold this Ambassador package, we did the math and thought to ourselves that there was no way we could lose but this is farthest from the truth! was worth 42, 900 dollars if we were interested in signing it over to them. In an attempt to get out of there we agreed to $3250.00 down with many other "free" perks. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Vida Vacations is a members-only bespoke destination club offering a dedicated approach to high-end travel. We had 2 offers we wanted to take advantage of--- cruise and flight 75/each. http://www.timesharescam.com/blog/51-mayan-palace-timeshare-scam/ After check-in: Greeted by personal concierge, given potent drink, do not drink it until after you decline free breakfast and 1-hour presentation booking slot, even if they insist that you must attend. Upon checking in at the resort, my wife and I were approached to attend their t.s. Our goal is to make sure you get the most out of your membership. I just want to add something here, after buying a timeshare they also offered us a Club Freedom that would give me the right to reserve tickets to concerts, circus solei and the recreation park in construction. Have any of you who have been scammed contacted Profeco or engaged any legal help that has led to success and if so let us know? Not sure what our options are at this pointdo we just not pay? They made me sign a form that a . Their position is we should have been aware that their sales team was allowed to promote a benefit that was proven to be useless. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Vida vacation offer to buy our shell vacation time share and made a good offer that we could not refused making nice payments by month. 84% of employees would recommend working at Vida Vacations to a friend and 79% have a positive outlook for the business. If you are knowingly training/selling benefits that you never intend to deliver on, that's criminal plain and simple. Who knows if that is true either? Contractual documents cannot be left in the hands of unauthorized personnel. Copyright 2023 Consumers Unified LLC. Official Domains @vidasales.com @vidapayments.com @vidavacations.com @vidagetaway.com Also, the free week at another Vidanta resort actually costs $700. I started contacted Ms Rangel to activate my I was reading some articles about this fraudulent resort and they really helped me to understand a few more things. BBB Business Profiles are subject to change at any time. You seethis company preys on people like us who have a very hard time saying no to the sales lady who went on and on about her 2 boys with no dad. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Vida Vacations is the exclusive selling agent of private club memberships that allow access to a collection of the finest resorts, spas, and golf courses in the world, including the exclusive Vidanta destination resorts: Grand Luxxe, The Grand Bliss, The Grand Mayan, The Bliss, and Mayan Palace. Vida Vacations - VIDA VACATIONS SCAMMED ME OF $7,755.00 ON 11/03/21. The Mayan wants us to be quiet and learn to enjoy what they tricked us into buying, that is not going to happen. He went on to show us a document that said Nuevo Vallarta International Sales Department Exchange Database was showing 107 sales that ocurred in the last 12 months of the same exact Club intrawest timeshare. The concierge does not book all travel as we were told, just like club intrawest we have to call the exchange companies ourselves, so there was really no difference. 1-800-292-9446 (U.S. and Canada) I was given a Reservation # 5258389 confirming rentals of 5 Units at the Grand Luxxe Residence Club for dates 07/03 thru 07/10/22. If you allow your sales teams to lie and upon discovery you do nothing, or worse cover it up, your claim of legitimacy is yet another lie. They sound terrible. I posted here a couple of days ago and I want to everyone to know I've been in contact with Karen Rose and they essentially said too bad! Our content is intended to be used for general information purposes only. Unfortunately the saga with Vida vacation goes on another day.We are trying to resolve this offline but Vida insists that they are within there legal rights to support a process that trains sales reps to present benefits such as rental, resale and now there latest scam is presenting their Private Residence Club as deeded property, another lie. International Association of Better Business Bureaus, Grupo Mayan Desarrollo Marina Vallarta, SA.DE C.V. I request that Vida Vacations provide a letter in writing that this resolution has occurred with the appropriate details. We bring you unrivaled experiences in luxury vacationing, groundbreaking entertainment, and bespoke relaxation, all designed to meet Vida Vacations Blames Members for Believing Lying Sales Reps.! SINCE THEY DID NOT FOLLOW MEXICAN CONSUMER LAW! 9 AM - 6 PM CST Closed on Sundays. That is not how it was explained at all.
Georgia High Fence Deer Hunting,
Riviera Apartments Jacksonville, Fl,
Hickory Arrests Today,
Dentsu Atlanta Office,
Articles V