You can create a Winners Circle account during the checkout process if you dont already have one or you can check out as a Guest. Shipping was fast but one of my shoe boxes came looking completely tattered. Or possibly an Amazon bot has flagged up an anomaly on one or more of your listings. There are dirty marks everywhere. If you are a bargain shopper, give it a try and see how frustrated you will become. When I finally got someone to answer, the rep told me to drive to the nearest finish line and return it and they would reorder another one. Click here for more information on the returns process. Ummm until the items sell you dont know what your sales will be. A girl with curly hair was getting these plastic little cards thrown at her. My expected delivery date hasnt changed so hoping thats a good sign as well. How do I contact Finish Line's customer support team? Finish Line is an independent retailer and is not affiliated with any other companies. The Finish line Store in Clay Terrace, Carmel is supposed to open at 10am. I wanted him to send me a return label to return it. For a full listing of our sizing charts, Buy any pair of kids' shoes online and return them for FREE if they dont fit. For 40 dollars as well! I called customer service again and waited on hold for over 30min before I again got someone I could hardly understand who offered nothing but an Im sorry. After being placed on hold several times totaling over 45minutes she came back to the phone to tell me that they would again reprocess my order and that would take 3-5 business days and then they would again request expedited shipping but could not promise they would provide it. No, Finish Line also sells accessories such as hats, bags, and sunglasses. Terrible Customer Service and treatment. I made an online order and opened the box to see creased and filthy Air Forces. #EPICFINISH@FinishLineHelp for customer care assistance. First they sent two different sizes and style shoes in the box. Active and veteran and retired U.S. military personnel and members of the Reserves and National Guard qualify for this discount. 9/21 $7.56 After reviewing the items, click "Proceed to Checkout" or "Checkout with PayPal" (to checkout with PayPal, you will select the PayPal method of payment on the Payment & Billing page). Out of approximately 9 products I ordered, 9 were not available. The charge was from sports illustrated. Provide the shipping address and destination for your order. Customers should check the company's website or sign up for its email newsletter to stay informed about these offers. i want my money back. It's not fair and I am highly unhappy with your service. I just want to cance estimated wait time 47 mins I have a screen shot of 4 hours 11 mins and counting. However, the company has a good track record and has resolved most complaints satisfactorily. You cannot get your items any faster than what you were told at the time of order. The rep kept repeating the policy to me about processing holds, I practically had to tell her to shut up. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Finish Line. Show more Less. Thankfully they have all come through now I have been shopping for over 10 years with finish line and spend thousands of dollars a month to be treated like some type of high schooler! Please contact. The credit check will take 3 days. If theft is that bad, get a security guard or make the manager come from the back and see what is going on. They told me no, you're free to return them & exchange or reorder. I understand when things go out of stock, but why would you let me purchase it and expect it to come and nothing comes? The problem started when I got to the cashier. Enter your gift card number and PIN on the back of the gift card, click the "I am not a robot" reCAPTCHA checkbox and then click on "Check Balance". Please print the order confirmation page or record your order ID number for your records. The computer girl said no you can't. Terrible service; I vow to never shop there again. i'm reading all these reviews and realize mine wasn't at all an isolated incident and they still don't have it together. I wear Nike's every day & own a lot of sneakers, almost every pair bought from Finish Line. He wore them one time but they hurt his feet so he went to exchange them for a larger size. Thanks. As a matter of fact I told my daughters they My name is Vanessa Abron I went to your store #584 in valley stream customer service employee at store #570 myrtle beach, i was lured in by the cheap prices. The company also provides a return policy for defective or incorrect items. Do not order online I was sent some old dirty shoes that was supposed to be new also the box was torn up, I recently visited finish line in roosevelt field mall and I encounter the most unpleasant dealing with one of the female staff employed in finish line store inside macy's. Do not shop here. Claim your listing for free to respond to reviews, update your profile and manage your listing. I told him the nearest was the next town over and I ordered online for a reason. These focus on an accurate and precise prescription filling process that is safe and legal for both the customer and the pharmacist. Bought an item online on Thursday. You can check the balance of your Finish Line Gift Card by visiting our Gift Card page at finishline.com. My card was charged and my bank said everything was ok on their end (I did pay part of the balance with a gift card I Dealer A's 3rd order is still OK so it also gets scheduled and uses up his final allocation. Really? Orders placed after 8pm local time may not be ready for pickup prior to the store closing that night. Another 30 minutes passed and the only answer I kept getting was no one is available and then she informed me that the shoes are no longer available and there was nothing they could do. They then reimbursed me but deducted $10. I was 0.03 cents short so I decided to order a second pair of shoes. They are worth a try if you have a local store you can go into. We are a community subreddit largely consisting of employees. someone tell me what's going on! Tip for consumers:If you think you are getting a good deal - don't waste your time choosing your size because the product is more likely no longer available. I said how will I be able to know if they are comfortable. There was no email sent out stating it was canceled nor out of stock. If you are having trouble processing an order online using a debit or credit card, please first contact the debit or credit card provider for verification of your customer information on your form of payment and availability of your method of payment. Finish Line reserves the right to restrict product quantities per order at our discretion. The manager tells me to go get my shoelace. The prescription filling process has five detailed steps. Well, I was told every day for 5 days to wait 24 hours for an update on the label. Unbelievable. Finish Line reserves the right to modify or cancel this offer at any time. 7. ), so this is new to me and completely weird! 5. trying to order using the website but it keeps saying "access denied". Edited by: admediauk on Jun 3, 2014 7:43 PM. I was outraged. Neve shopping here again! Customers should review the company's international shipping policies carefully before placing an order. They never did. Reach out to the store where you placed the order. They can give you any updates on processing, shipments, cancellation, returns, and refunds. Why is my purchase still processing? Why didnt I get an order confirmation from the store? This could mean your order wasnt fully processed by the store. If you have any questions about sales tax you are charged on your order or if you believe your order should be tax exempt, please contact Customer Care. Yes, Finish Line offers international shipping to many countries. F for The customer rep never apologized but asked if I want to go ahead and cancel it. Submit a complaint and get your issue resolved. I ask him "umm where?" PLEASE do something about this. Finish Line is notorious in advertising products that are no longer available. (wrong) sneakers, they're over 3 yrs old & they look better than the sneaker I received! Please go to the "Purchase Summary" on our checkout pages to review the sales tax calculated for your online order. I think they are efficient with sending out orders but if you actually run into a problem, they are not prepared to assist you. Lost or Damaged Shipments Finish Line is not responsible for lost or damaged items in transit. If the shipment tracking status shows "Delivered" and you are unable to locate the shipment, Finish Line is not responsible for the shipment becoming lost or stolen in these circumstances. I am extremely disappointed with my experience with Finish Line. Is that message also on your seller central homepage? I am telling ALL that I know not to shop here anymore and that is quite a few people so I am sure there will be a financial dent! I just received the following performance message from Amazon. am i in good hands? https://sellercentral-europe.amazon.com/gp/help/help-page.html/ref=ag_40571_cont_scsearch?ie=UTF8&itemID=40571. WebYoure Temporarily Blocked. Is it trustworthy? This was my first order and will be my LAST order from Finish Line! 2 Reply Share ReportSaveFollow Each product page contains a "Size Chart" link to handy sizing charts beneath the product's available sizes so that you can determine how your size will convert between various genders and ages. They give me a receipt and never say anything else. This will surely increase the credibility of your complaint. When you pick up your item(s) in store, please bring your confirmation email, a photo ID and the form of payment you used to complete the order with you. Finish Line Customer Support Lowest Rating. Then a day later I got an email conformation that the order was cancelled because the shoe was not in stock! I was actually wearing my pair of the white I'm sorry JD Finish Line was not able to process your order. Not only did they lie to me about their time line and there was no way anyone could place a rush to honor it, but the website allows you to order inventory that they do not have. Finally I am about to pay and the cashier ask if I want to give to charity for children. No it isnt on my home page at all and my account seems to be fully active, I have a large number of pending orders, and every time I look they are going up, either some competitor is fiddling with my listings or there is a problem. If you want to be treated with care and concern you may want to consider purchasing merchandise elsewhere. I provided them with the tracking and here we are 7 days later still no shoes being shipped. Not a moment sooner. Have been told multiple different things in the 3 weeks I've been dealing with this and absolutely no one can or will refund the 230.$, Products used:Did not receive correct item, sent back wrong item and no one will refund my original purchase price. Because I found the deal through slickdeals, I went back to the deal thread and saw that that others were posting the exact issue had happened to them, in various other sizes. It seems to me that in light of the companys own mess up not once but twice it should not matter how they corrected the problem, it should have been corrected, including but not limited to sending me a pair of shoes even if they were a bit more expensive. Finish Line, 5 out of 5 stars. We'd be happy to help you figure it out. Everyone I spoke with was polite they just didn't have protocols to address this particular issue. We currently accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Afterpay, Klarna and Finish Line gift cards as forms of payment. WebWorked on all my i there purchases so I did it again expired so my daughter will have shoes on the second day now order still processing for 2 day . Manager tells me to go look for it. WebIf your order is still processing and was not yet shipped out, there are a few possibilities: Everything you ordered is in stock, however, the order is still being processed by our shipping team Your order contains products that are currently not available for your order (out of stock/back-ordered) Click the "Size Chart" link to view comparative sizing (measured in inches) to best understand typical size suggestions and conversions. You have the option of using a Visa or MasterCard debit card to make an online purchase. Bad enough buyers waiting half an hour most of the time. Missing order of running shoes. I bought 7 pair Jordans for Christmas and 1 pair if the shoes was 150.00 and they sent me one shoe then made me wait for the shoes after telling me I would receive them in four days but know shoes then emailed me to say on the day of suppose to be delivery day to say send back the one shoe oh I know you rich and my money don't mean much but 700 bucks is a lot fa me and I do share it with only finish line never again yawl suck and yeah IM mad in they tried to give me 10 bucks please! They still charged me shipping for an item they screwed up. WebIf you received the notice "Your order is being processed and is subject to final credit approval" means they are checking if your card is still valid and to make sure your credit card goes through for a full amount. I purchased an item from this company and they shipped me the wrong item. Today 10/16 I called again, they said they are still printing the label. I am really disappointed with this company and feel like they scam you to order. Since the order totaling $41.00 was charged, multiple charges have appeared. Valid U.S. Military ID of eligible customer must be presented at time of purchase by eligible customer identified on ID. Finish Line gave Sports Illustrated my card number without my permission. I have been selling here for long enough to know how many orders I can cope with. After placing your order, youll be redirected to an Order Confirmation page which will list your order ID number. If you already have a Winners Circle account, sign in by entering your email address and password. We're happy to help. I regret that I did not record it. what a mistake. If you previously created a Winners Circle account and forgot your password, we can help you with that. If your going to try and buy from this online store, Please be advised that everything is shipped UPS ground. Sometimes, your order may not go through for various reasons. If your coupon is still not working and you believe that it should, we're here to help. However, this is the last time I will be purchasing(or attempting to purchase) products from Finish Line again. We are not officially endorsed by nor affiliated with Gamestop. Am i doing them a favor by purchasing from their store? When I ordered the sneakers the customer service representative sounded like they were unprofessional. Merchandise eligible for the promotion is limited to select merchandise in the Finish Line store offering the promotion, but such merchandise may still be available for purchase online at. Thanks for your unhelpful response, WebThe following steps may help to resolve the issue: We recommend clearing the cache and cookies in your internet browser. So I ordered a macbook last july 7th and it is still processing until now. Horrible customer service. By using our website, mobile app or other online services, you agree to these Terms of Use andour Privacy Policy. She said it's the policy. If it does, you can order it online and pick it up at your local store. The claim website notes that they could be awarded up to 25% of the settlement or $181.3 million. The thing about it is, the store looked abandoned when I walked in. WebIf you order on Thursday and it takes that time (doesnt ship on Friday), then you likely wont see shipment till Monday since UPS doesnt deliver/pickup on weekends. Now store won't refund me my CASH until I drive into one of their stores and return the item they sent to me in error. For now there is nothing for you to do other than wait for it to complete processing. Finish Line strives to comply with state and local tax laws as they exist currently and continues to monitor and update its taxation policies as those laws change. The company is a legitimate retailer that has been in business since 1976. This was never told to us prior to retrieving the shoes from the back that the shoes were at the $160 price. I ordered a pair of Nike shoes on Finish Line's website on 10/1/2015. I even tried a different credit card. I received a text from Samsung on the morning of the 22nd Please contact Customer Care if you need assistance. all these negative reviews aren't doing anything but the ftc can shut them down. I wouldn't worry. Web4.1K views, 50 likes, 28 loves, 154 comments, 48 shares, Facebook Watch Videos from 7th District AME Church: Thursday Morning Opening Session If an error occurs a transaction pending or not should have not taken place. Select the delivery method you want to apply to the order. For more information, please see our To help you get the right fit for your kids from the get-go, use our Kids' Measuring Guide. I've never heard of such poor business policies and I will never purchase anything from them again! They both quickly changed to preparing to ship. Also, most of the issues are during the holidays, I think. We limit one discount per eligible customer per day. I cancel my service and they still taken from my account,and no luck contact finish line.so had to order a new debit card.they will rob your bank account,and the car wash put scrathes on my vehicles. Obviously, like I told the customer service rep, my card got charged twice for one order, as it did last year! The manager looks and says "uhh its just a dirty shoelace" I reply "ok then let me have another pair." After spending over 2 hrs on the phone with customer service I had finally argued enough and was done. Once I waited in a digital line b/c internet traffic was so heavy, I was able to select the shoes and start the checkout process. Absolutely! The manager says "ok fine just give him a finishline shoelace" in disgust. Contacted customer service through live chat, and 34 minutes later I was told, Finish Line is still How rude! It can vary among financial institutions, so if you have any questions about pending transactions and holds and related charges you see on your account, please contact the appropriate financial institution for assistance. Your purchase is confirmed and good to go, even if its still processing. I ordered a pair of Nike KD 7 shoes on 11/3/2015 along with 2 sets of socks. I said that she could hold my cell phone, driver's license or whatever. It just really is sad where this Finish Line has a group of ignorant Black humans working with the public Very disrespectful and inappropriately dressed for the business. The girl told me she was the assistant mgr., Makayla and I could not have the computer girl clerk's name. After entering shipping, billing, credit card information during checkout process I received a error message stating that the transaction didn't go through. I received the 1st set of socks within the shipping dates I was provided. There was no other customers in the store but me. It said "Ray". I call Finish Line immediately and after being on hold forever I get nowhere with the person I'm speaking with about when I can expect my shoes to be sent out again, we asked if they could possibly overnight them due to their screw up and we were told no. Select "Place Your Order" to complete checkout. The two I encountered were way in the back of the store and I had to call out to them to find them to see if anyone was even in the store. Finish Line provides customer support through a toll-free phone number, email, and live chat. It is now 10:30am and yet again I find that the store is still not open. WebThe problem could also be that the manufacturer or manufacturers of your order have not provided the shipment tracking information in a timely fashion. How do I know if Finish Line is the right retailer for me? Delivery and transit times will vary based on the order's final destination. We were then approached by another employee who failed to properly explain what should have taken place. The customer service people are trained to say "I'm sorry, I'm sorry" But they cannot actually help you, so please do not expect any real service. How can I be sure that my Finish Line purchase is legitimate? The man messing with this girl looked to be of great strength. What online company does this? They said they would send me out a return label for these cheap shoes that I didn't order, that were sent to my boyfriend, and send his correct shoes to him. Finish Line charges and collects applicable sales tax on the merchandise it sells in accordance with state and local laws and remits the tax collected to the applicable state and/or locality. I wouldn't avoid finish line. I will never order another thing from them. I returned to Finish Line to look at the Nike Griffins $210. Does Finish Line have physical retail stores? The other girl was at the counter on the computer. I asked why it took so long, she only replied " that is why I asked if you want to cancel it". After 5 day of waiting for my purchase they sent me a email saying that they don't have the product in inventory and that good thing is you need to wait 72 hour for get your money back, Received wrong product, sent that item back the same day with expectation of receiving right product before Christmas. However, a review of your account indicates you have listed against detail pages that do not exactly match your items. Accessibility Resource Center Skip to main content. Before reading it - I have not had such a issue and my account has not been suspended neither have I sent them any message complaining (that is until just now! Or just from particular customers? Personal Business. I left and came back about 3 mins later to get the store information. Customers now have the ability to make a purchase online and pick up Is Finish Line doing so great that when I come into one of their stores with no other customers, they can let $210+ sales be ignored? Your order shipment confirmation email will include a carrier tracking number with a link to a Track Your Order page. The list of Sales Tax Holiday dates may change or vary. The complaint has been investigated and resolved to the customers satisfaction. I would think a shoe company would know better. I requested my money back and they even argued with that telling me that I could wait and she would personally ship the shoes when/if they became available. The terms contained herein are subject to change as the taxation of online transactions is continually evolving. Yes, Finish Line has a loyalty program called Status. He mentioned false advertisement, which I didn't understand why he mentioned it, but I told him that this wasn't a way to conduct business. so take your wise comment --and stick it where the sun dont shine-- . I felt like this was a "Pretty Woman" moment. This is so ridiculous. Finish Line has a return policy that allows customers to return items within a certain timeframe for a refund or exchange. ), that is what she told me later. I reply "ok then i don't want your shoelace so get me another pair of shoes." You can check the balance of your Finish Line Gift Card by visiting our. Any potential buyer would work away from this even if they are the last store standing. I figured I typed in some wrong information so I re-entered the cc#, date, and/or cvv, etc.. air max 2015 sneaker - purchased & received used sneaker, listing things they don't have in stock and letting you purchase it, poor customer service - unkept store hours, ordered a pair of nike shoes that never came, Read full review of Finish Line and 2 comments. Dec. 27, 2022, at 10:00 a.m. Basically he told me that the website had issues and they had to cancel my order. For express checkout, you can sign in to your Winners Circle account. Complete a full mortgage application. Style is an individual pursuit. Click here for a list of this years Sales Tax Holidays in the U.S. and U.S. we have not however uploaded the delivery MD, as we don She said that's our policy and people steal. Remove the item from your cart and then add it again. but then they charged me another $50 on 1/15/2010! Youll receive another email when your item is ready to be picked up in-store. I received an e-mail indicating Finish Line has started its after Christmas sale, so I went online, spent almost an hour ordering 5 items, checked out (#*******115), then a few minutes received a notification that my order got canceledagain! We told her the sizes we wanted and she then proceeded to speak with a member of her management. i just purchased from finishline.com and i am so nervous about it being a whole scam or not even receiving my package or anything. They charged me $25 on 12/16/2009 (which i didnt notice) Order placed on 2/5. It looks like you were misusing this feature by going too fast. We don't charge your debit or credit card for your order until it ships. Our policy is only one shoe. 9/18 $41.00 This discount may be combined with one valid Winners Circle Reward, but may not be combined with any other discount, coupon or offer, prior purchase, exchange or refund. Cookie Notice I have placed an order online in July 2022 (#*******247) and received an order cancellation notice. I placed an order in early Dec 2015, I was allowed to pick the size and color that I required and it was going to be delivered within two weeks. When an order ships depends on the availability of the ordered product. I do between 10 - 20 order a day and rarely have penders. Please check back in 15 minutes as this may be temporary. If your shopping bag meets such parameters, verify youve entered all information correctly. My son's grandmother who lives in a different state purchased shoes from finish line for Christmas. 9/21 $25.77 Was it because I was black this happened? Etsy sends both you and the buyer an email about pending/processing orders and again after they either complete processing and it is safe to ship or if they were unable to complete processing and canceled the order. They told me the shoe was in stock and charged my credit card.the shoe size was showing in stock online at the time of purchase. I told him his manager and cashier are jerks. An authorization to charge results in a pending transaction or hold on your account for the amount of the order. WebWhy is my purchase still processing? I want my money back, but I can't get in contact with these people ever since my first call to inform them of their huge mistake! For more information, please search for Prohibited Seller Activities and Actions in seller Help. Finish Line offers occasional discounts and promotions to its customers. Read full review of Finish Line and 3 comments. Shipping confirmation email. I ordered a pair of Air Max 2015 and when I received them on 17 Nov 2015 they are used and the inside is dirty and on the bottom the shoe you can see where they tried to clean the dirt off. I was just charged on my credit card and have a pending charge on my credit card for an order that never went through your website 4 days ago? I sent an email to customer service and received a confirmation that I would hear back within a short time, yet I never heard back from them, on two separate occasions. They weren't even the same size. I will be writing everyone I can find about this because it's not right at all. I overheard her telling him to quit but he remained apathetic towards her plea. Garbage company. After waiting over 2 1/2 weeks for the shoes to arrive I went to the ups website to track my order to find it had never actually shipped from your company.
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