Airport charges and Change or cancel booking We provide full financial protection for our package holidays, by way of our Air Travel Organisers Licence number 2358 issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.uk. 1.1. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. Earn Points on the total Pay Now car hire booking rates During the promotional period of 12:01AM AEST on 11 August 2022 to 11:59PM AEST on 31 March 2023 (Offer Period), Velocity members will earn Velocity Points at the applicable base earn rate for the full listed purchase price of their Pay Now car rental bookings booked via Where necessary and appropriate overnight accommodation and meals will be provided until the next available flight departs. The planned scheduled time of departure and arrival of your flight, The airport and terminal of departure and arrival, The latest times you can check in for your flight, The number of en-route stops or aircraft changes, if known at the time of the enquiry, The name of the operating carrier and the flight number, Your cabin baggage allowance along with your free 'checked in' baggage allowance plus the charges we make for additional and excess baggage, The aircraft type scheduled to be operated on the route, its seating configuration and lavatory availability, if known at the time of the enquiry, Where to find the rules of our frequent flyer programme, Flying Club, Any conditions attached to the fare you will pay including whether or not it is refundable. Any further changes may be treated as a cancellation by you and result in cancellation charges being applied. Some airlines and accommodation providers only load their seats/rooms to sell approximately 10 months before the departure. The Foreign, Commonwealth and Development Office and National Travel Health Network and Centre have up to date advice on staying safe and healthy abroad. In the unlikely but regrettable event that your baggage is not found within the 21 days after you file the Property Irregularity Report, we promise upon request to provide confirmation of your loss for insurance purposes or, if you do not have insurance, process your claim within the limits of our liability. We endeavour to ensure that all the information and prices on our website, in our brochures and on other promotional materials are accurate, however, occasionally changes and errors occur and we reserve the right to correct prices and other details in any such circumstances and at any time. This is how it now works: Economy Light tickets get a seat allocated at check-in, but passengers may also book a preferred seat for cash in advance if they wish. You may be able to claim these charges back from your travel insurance. This will be the case even if the travel services did not comply with the laws and standards of the UK which would have applied had those services been provided in the UK. Bookings made by credit card or debit card no longer incur a fee. There's no expiry date to use your Virgin Atlantic Holidays voucher, you'll just need to make sure you book to travel by 31st December 2023. If your passport is in its final year, you should check with the Embassy of the country you are visiting. We reserve the right not to accept your booking at any time up until we have issued a confirmation invoice to you and, in this event, we will refund any deposit and/or payments that you have paid to us. Minor/insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers and any change to a London departure airport (including London City, London Gatwick, London Heathrow, London Luton, London Stansted and London Southend). 5.3. This in turn may make it difficult for you to book other airline tickets. If you cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation concerned for the cost of the damage before the end of your stay (if the cost has been established by then) or as soon as it has been established (if later). You may have to pay extra room charges e.g. Skip the queues and the rental formalities. SIXT is a leading international provider of high-quality mobility services for business and corporate customers as well as private travelers. Rentals on consecutive days without a flight in between will be considered one rental. This will likely include specific requirements regarding personal protective equipment including but not limited to, the wearing of face-masks by guests/ consumers and staff members, social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability. You can also log into Manage my booking to find the details there. Conditions of carriage Read more. Copying or storing of any Content for other than personal use is expressly prohibited without prior written permission from Virgin Atlantic Holidays or the copyright holder identified in the copyright notice contained in the Contents; 1.3.2All copies must maintain copyright and other intellectual property notices contained in the original material; 1.3.3The products, technologies or processes illustrated or described in this Web Site may be the subject of other intellectual property rights reserved by Virgin Atlantic Holidays or by other third parties. Most changes are insignificant and will be advised at the earliest possible date. The exclusions and limitations contained in these Terms and Conditions apply only to the extent permitted by law. In such instances, your contract is with them as the Principal provider of your holiday arrangements. This page helps you understand the level of service you can expect from us at all times. Car Period before departure when Compensation payable per adult 5.2. We also reserve the right to carry out random checks in order to minimise credit or debit card fraud. Passengers who have purchased a 'through ticket' and miss an onward connecting flight because the Virgin Atlantic flight was cancelled or delayed will be rebooked on the next available flight, subject to availability in the same ticket class, without penalty. Pre payable State/Local Taxes and Surcharges. The Foreign, Commonwealth and Development Office and National Travel Health Network and Centre have up to date advice on staying safe and healthy abroad. Refunds for credit/debit card purchases will be made only to the credit/debit card account used to purchase the ticket, and may take up to 10 weeks before appearing on the card statement. Resort credits provided or offered by hotels do not form part of your package holiday or Contract with us. 6. We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. If you book arrangements other than a package holiday (e.g. For more details, see ourcookie policy. Anyway, it was all really easy - the guy on the phone said the flights were cancelled and they would send me a refund. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate. Alternatively, you can email the team at groups@virginholidays.com. Delivering baggage on time 4. If you choose to accept a refund, we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy. We believe that you have the right to know what level of service you can expect from us, even in those rare moments when we fall short of the very high standards we have set ourselves. Plus, were always nearby. We will be fully responsible for the proper performance of the package as a whole. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). Your use of the website 2. View and Amend My Booking | Virgin Atlantic They must be collected from the airport. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight. A full and valid passport is required for destinations we feature (including for children) and visas (transit, business, tourist or otherwise) may be required for some destinations - and depending on the passport you hold. 8. If you have non-refundable trips booked for the future, ensure you buy alternative coverage as soon as you cancel as, of course, you could fall ill at any time.) Flight + Car | Flight + Hotel | Virgin Atlantic - Virgin Holidays 13.4 We are a Member of ABTA, membership number V2043. It is possible that flight times may be changed even after tickets have been despatched we will contact you as soon as possible if this occurs. In some cases, where we arent able do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). Please note: Drivers must be over the age of 21 to hire a car unless otherwise specified. The organiser has to provide assistance if the traveller is in difficulty. However, you should always verify the information before acting on it, by calling our Telesales Department or your local travel agent. The minimum number required for the booking to go ahead will be provided to you at the time of booking, along with the time limit for us to tell you if your booking has to be cancelled due to the required minimum numbers not being reached. In accordance with the cruise lines terms and conditions, you will be required to abide by the cruise lines gratuity / service charge policy and must settle your account in full before disembarking the ship at the end of your cruise. Many of the flights and flight-inclusive packages on this website are financially protected by the ATOL scheme. Renting with Avis brings you fantastic benefits, including: Competitive rates:for daily, weekend, weekly and longer length rentals for Virgin Atlantic customers. WebAvailable exclusively to Virgin Atlantic Holidays customers on arrival, our Florida Fun card offers discounts for the whole of your Florida holiday: Up to 25% off hundreds of restaurants Shopping offers at Premium Outlets, Florida Mall, Old Town and more. These conditions are, I already have a holiday booked with Virgin Holidays, I returned early from holiday and have further questions, I am currently on holiday and I need to speak to someone. You must be satisfied that your insurance fully covers all your personal requirements including, without limitation, full Covid-19 cover, personal belongings, loss of baggage/money, any pre-existing medical conditions, cancellation charges, medical and/or other expenses, repatriation and assistance costs in the event of accident or illness and car rental and/or any activities that you have booked or may book (including, without limitation, any additional cover for skiing/extreme sports/adventure travel). In addition, where possible we will notify you by sending you a text or email message providing you give us your mobile phone number or email address at the time you make your booking or via My booking. This applies to every passenger so when you are making your booking either through a travel agent or direct with us via our website or Customer Service Centre it's a good idea to have all the passports with you. Refund Policy - Virgin Atlantic 10.5. Likewise if during the booking process our system causes you to make and pay for a duplicate flight, we will issue a full refund of the duplicate flight without any charge, providing you tell us within 24 hours of the booking being made and subsequently provide us with your credit or debit card statement. 20.1. We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Atlantic Holidays website. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). Carriage of passengers and baggage on flights operated by Virgin Atlantic is subject to theConditions of Carriage. Please note: special conditions apply for travel to the USA, and all travellers must have individual machine readable passports. We are happy to advise and assist you in choosing a suitable holiday. Our new direct Virgin Atlantic service commences 22nd October 2023. It is your responsibility to ensure sufficient funds or credit are available to cover the amount required by the Supplier. Virgin Atlantic Holidays is not responsible for setting the amount of any deposit required and if you have any queries you should contact the Supplier prior to departure. 7. If You Change your Booking 7.1. Our first promise is to offer you the lowest possible fare available for the time, date and class of service you wish to travel in (at the time you make your booking directly with us via our Customer Service Centre, website or airport ticket desks) . Virgin Atlantic Virgin Atlantic Please see our booking conditions for information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk, The VHQ, Fleming Way, Crawley, West Sussex A few things to remember about ticket refunds: We are committed to meeting the needs of all our customers with disabilities. 15.7. Privacy policy | Earn 3 Virgin Points for every euro spent. The CARES harness can be used in the Economy and Premium cabins but must be fitted within the last row of a cabin zone. Go to Manage Your Booking and retrieve your itinerary details to make booking changes or cancellations. 16.2 You acknowledge that the suppliers providing your holiday, including but not limited to airlines, hotels and excursion providers, will need to comply with national and/or local guidance and requirements relating to Covid-19, and have implemented certain measures as a result.
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