We often link to other websites, but we can't be responsible for their content. Submit a complaint and get your issue resolved. whomitconcerns. If we can be of any further assistance (are they taking the p***? Customer service is shocking This usually happens when the payment has been pre-authorised by your bank ready for us to complete your order. Customers have blamed the payment error on a website glitch, although Argos told The Sun its unaware of any website issues. Editor, Marcus Herbert. If you have a new account but are having problems posting or verifying your account, please email us on. It's currently in my PayPal as 'Pending' but the funds have been deducted from the available money in my bank account (but the transaction hasn't shown up yet). Goodbye. I didn't receive a confirmation email after ordering. Mumsnet carries some affiliate marketing links, so if you buy something through our posts, we may get a small share of the sale (more details here). Editor, Marcus Herbert. I tried to order a 350 phone off Argos yesterday. I bought a Samsung blu-ray player along with the Samsung wireless LAN USB stick. I just happen to have a name thats been in conflict with their past. Sports pages oneills on every Gaelic top. They said it is up to Paypal. I had this last week, I got charged twice and only received one order confirmation. He could not explain this, as it had apparently been passed around several delivery drivers and he was at least the third. I am obviously not going to let this drop, so I would be grateful if anyone out there can provide me with any info that would help. Argos refused to replace it claiming it had been misused. Another shopper added: "Im currently on hold to you, been 45 minutes now. 1 ACCEPTED SOLUTION. They run security checks on the payment and then release it back to your account. 1999-2023 PayPal, Inc. All rights reserved. I queried the lateness of the delivery with the driver, explained the situation (goods too late etc. 1999-2023 PayPal, Inc. All rights reserved. It couldn't be easier to shop for what you love and need; whether you need toys for the kids or want to update to the latest tech, you can browse all the latest deals, create a Wishlist and order products on the move from wherever you are. I contacted the courier company and spoke with a very reasonable person (who shall remain nameless as I don't want them sacked for telling the truth). Thank you so much for your replay . Who on earth would give such a charmless, inarticulate woman a job in a customer service role? Always remember anyone can post on the MSE forums, so it can be very different from our opinion. My order was not in stock and i was told they cant sell me anything thats not in stock. Their site hasn't worked properly for months. The poor manager (only a young lad) then had to stand and apologise to me because some woman called 'Lisa' had decided that they needed to investigate the matter before they would give me back my money and had put a block on the order so no one else could even get into it and tell me what was going on, let alone issue me my refund. "Ive now lost money and have no idea how I can get my daughter's birthday presents. I too have been ripped off my Argo's they just want your MONEY! argos taken money but no order confirmation. And finding it uses more power than a laptop! ComplaintsBoard.com is a leading complaint resolution website on the Internet. I wasn't given any choice or hope. ), then finally told that 'Lisa' had gone home and I would have to speak to her Monday. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. All recommendations within this article are informed by expert editorial opinion. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. And I will never EVER be buying anything from ARGO'S again! Is 10 days normal? We often link to other websites, but we can't be responsible for their content. I also said that there must be some law which they were breaking. I had to pay 117 for a repair they carried out to the screen. Thank God I did not pay an order online where I would realize two weeks later they will never deliver this and I would have just wasted time having to order different one after I would figure this out. "You are not responding to DMs [direct messages] no live chat no way of getting though on phone.". Touch device users, explore by touch or with swipe gestures. I went to order something on Argos today, proceeded to the pay in 3 and changed my mind. Customers have expressed their rage on social media, with some saying they've been charged up to 1,200 for multiple orders that haven't materialised. This can take up to 7 working days. Were really sorry for any inconvenience this might cause. How on earth does that work? But looks like greediness to get more and more prevents tehm from doing that. Bank cant help me. I read the Argos catalogue number from the side of the box out to Will and had to sit down and get him to repeat the price of it againinstead of my BLACK SAMSUNG PRO GX10 DIGITAL SLR CAMERA, worth 579.99, they had sent me a PINK VIVITAR (what?) 'Edication'? You can speak to argos to get them to tell the bank they arent going to collect the payment but by the time youve got through to someone who understand what youre on about and can actually handle it youre probably better of just waiting. Please feel free to write in and let us know that you dispute our decision (the fact that she was much easier to deal with than 'Lisa', did not make the situation any easier). I didn't want it any more but decided it would be best to take it back to the store myself, explain and get my money back straight away, rather than waiting, who knows how long for them to get it back and issue the refund. They said it . Argos told us it's currently experiencing a high number of calls to its customer service line due to the coronavirus crisis, but says it aims to refund shoppers who've been charged but not received their orders "as soon as possible". Argos have now taken nearly 700 from my bank account and all I got from the complaints department was to speak to my bank who can't do anything as this is an error by Argos. I was amazed to say the least the operator then checked to see the current stock ability of the items and said everything was now sold out and therefore unavailable. Can I pay online using my Argos Business Account card. I was more than a little steamed, but didn't have time to make calls so started preparing for the wedding and dashed out to get what was needed. So I called the person that had signed the letter (not charmless 'Lisa'). She said: "Please please help me I have made a purchase online for 500 via gift card and it has taken money off card but not generated the order!". I then received a delivery on the following Wednesday. Hq Theatres Jobs, Convert One4all To Cash, Ross Mccormack Actor, Argos Taken Money But No Order Confirmation, Who Is The Father Of Amelia's Baby On Private Practice, $10 Gift Card$10+typegift Card, " /> , Convert One4all To Cash, Ross Mccormack Actor, Argos Taken Money But No Order Confirmation, Who Is The Father Of Amelia's Baby On Private 27/03/2020 16:41, Might be pending transaction and can return within 3-5 days. Knowing I was getting no where I got to the point of my complaint and asked of they were in the nature of taking money for goods they were unable to provide, also that the internet was showing some of these items still in stock. The call handler (Will), was very pleasant and assured me he could deal with it, so I took a deep breath and began. IS THAT ALL? So I told them then please release my funds ASAP as there is an Order expiry date of 10 days and I can't wait for the 10 days. Environmental Issues, Home Automation & Internet of After a month, I called to find out when to expect delivery, only to be told that half of our order had still not reached them - by that they meant that only half of the actual items, e.g. I HAVE SENT EMAILS AND LETTERS OF COMPLAINT AND THERE REPLY IS AN INTERNAL INVESTIGATION WHICH I WILL NOT HEAR ABOUT DUE TO DATA PROTECTION. Use up and down arrows to review and enter to select. I CAN NOT GET HOLD OF THE STORE BY PHONE AND ARGOS TOLD ME I HAVE TO SORT IT OUT WITH THEM . DO NOT BUY ELECTRONIC GOODS FROM ARGOS, Hey everyone, the citizens advice can put your cases through to trading standards who will get your money back! I didn't know whether I was going to be sick or have a heart attack or both (! It couldn't, however, tell The Sun how many customers had been charged for orders that haven't been processed properly, or how many people have already been refunded. Leave the Archive, I went to order something on Argos today, proceeded to the pay in 3 and changed my mind. 'Uncorrectitude'? For customers who've got their items but want to return them, Argos has extended its refund policy. I am currently waiting for some-one to call me back, as I don't see why I should wait AGAIN and pay interest to my bank, whilst Argos earns interest from my hard-earned money all this time. They won't even change it, Ive had it about 3 days, and they told me that they couldn't exchange it because there is nothing wrong with it, that I need to buy BETTER BATTERIES! We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Instead, she starts quizzing me, miss quotes the taped conversation I had with Will (yet maintaining she listened to it), that they took the funds from my account as soon as order was placed (would not normally have trouble believing this but had already checked twice with bank and knew it went out on 30th - four days later, two days after delivery was due) and then tells me that she is going to investigate this further, with staff and couriers etc. I demanded to speak to someone else and was put through to the woman who sits opposite 'Lisa', in the escalations department. You are viewing the PayPal Community Archives. Anyway, I explained the situation again, through gritted teeth and demanded to speak to this 'Lisa', but nobody seemed to be able to tell me who she was and I was asked to call back with a surname as "Lisa is a very common name and we have at least six here". yup ery poor customer service boycotting argos now going to try with tesco, WHEN I WAS WAITING TO COLLECT MY DYSON VACUUM CLEANER I SAW POSTERS ALL OVER THE STORE SAYING 25% OFF DYSON PRODUCTS WHEN YOU TRADE IN YOUR OLD VACUUM CLEANER . The payment went through on Paypal's end, but when I was redirected back to the store, I received an error saying the payment method was invalid. Please rest assured that the payment wont be taken and we'll automatically cancel the pending amount within 24 hours. There's nothing you need to do as the funds will appear back in your account within five days depending on your card issuer. The employee took my order and same again asked me to spell my name. For other inquiries, Contact Us. This has never been the case before as Argos always accepted returns. ), but Will was very apologetic and offered to have the goods collected and a refund issued, but it was likely to take up to two weeks. She did not strike me as being happy in her job but did tell me that "Lisa will investigate this thoroughly". I went to order something on Argos today, proceeded to the pay in 3 and changed my mind. This is a great space to write long text about your company and your services. It could not have been plainer that the days of, 'the customer is always right' are long gone, instead having been replaced by Argos with, 'sc**w the customer and see how much extra money we can make from them'. http://www.argos.co.uk/static/Product/partNumber/7641644.htm Shocking! The operator said my daughters card would be re credited immediately and could only apologize. On Monday, the allusive 'Lisa', called me. She seemed to think that her appalling, rude, unhelpful attitude, constituted a personality. One incident quoted, involved a paddling pool being mistaken for a sink! Editor, Marcus Herbert, [DISCLAIMER: Any posts made by myself are my opinions and do not represent my employer]. Refunds may take 3-5 business days. If you didn't get the confirmation email, it's likely something went wrong and the order was not placed. Or whatever, I will probably never find out. I didn't purchase the item, have no order confirmation for it but the payment has still been taken from my bank but is marked pending in my PayPal. Thanks Some shoppers say they've been charged as many as four times by Argos, despite the order not going through on any occasion. 27/03/2020 16:41. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I am considering going to the Ombudsman, to claim interest back from Argos, which they have earned on my money over the past 2 months. We've asked Argos if these shoppers will be refunded automatically, or if customers need to get in contact, and we'll update this article when we know more. I fully intend to take the matter further up the chain of command until i get a satisfactory out come. Finally, after I had made several more calls and looked at websites and left messages for the charmless 'Lisa', I got a letter in the post on Friday afternoon. I placed a home delivery order with Argos on Wednesday. Its the biggest name in ulster. I called again, and was told that actually, no-one stopped the order when I asked them to, so once again, it would take a few days to get my money. I was unhappy that this had happened, but at least I would get my money back. When I explained that I didn't have her surname, I was cut off! I was told before that there is slight delay and I will get bed before 20th April now I am told that it will be middle of May for bed which was ordered 23rd of March. I stood for a while and the guy previous that took my order whispered to another guy that then served me. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. Thursday m0rning I again rang customer services and after a brief chat with the operator requested i was put straight through to the escalation team I was put on hold and after approximately 2 minutes cut off. You can use this space to go into a little more detail about your company. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Well, lets first get the original payment back that would be a good start! Missing out on some big discounts now :(. I had wanted to upgrade for a while and as I had a (small, simple) wedding coming up and had agreed to take the pictures, decided it was definitely the right time for the purchase as I could use my own equipment instead of hiring. So, again, I had to explain about the delivery being late (check with your couriers) and about my conversation with Will, to which, she replied that she didn't know what had happened as she couldn't get into my details as 'Lisa' had put a block on it. This review was chosen algorithmically as the most valued customer feedback. I am sorry that you are not happy with your order and I can assure you that we have fully investigated the matter of the camera, whereby you have stated that you received a Vivitar V188 3MP Camera. Meanwhile, someone else tweeted: "Can you please refund 120 youve taken from my account without actually processing my order? You are viewing the PayPal Community Archives. i would also advise to contact Paypal as they may be able to speed this process up ". Call me stupid, but I was not expecting the following: And that Ive USED it! which i believe picked another bed. This will surely increase the credibility of your complaint. ", Another shopper asked: "Perhaps you can return the 140 you have taken from my account with no order created? I recently did quite a bit of overtime and finally decided to treat myself to a new camera. But if it happens again please bring this up. Typical! I think its a stock issue. barts health directors; chi omega early alumni status This was not good enough, so I went back home with the piece of pink plastic c*** (sorry, Vivitar) that had been delivered and a terrible headache and called through to 'customer services' again. With all the misquotes she made and the false details she quoted, I didn't trust her to do her job properly, so I decided to start looking into it myself. If it's been two hours since placing your order, and you havent had a confirmation email yet or there was an issue during payment, your order may not have gone through and it could appear in your account as pending. They run security checks on the payment and then release it back to your account. I cannot believe that I was naive enough to think that this was my long awaited refund, perhaps with an apology at the very least, maybe even a goodwill gesture. my daughter bought an mp3 player but i couldnt find the recit to take this product back as it went falutey i then just took in and she said thats your own falut you should look after your i was affended by this behaver but i thought to leave the shop as i would get arrested for being angrue my daughter then is to never sahop at argos again her grandma was disapointed and want to takew things ferther she new they would just laugh so she let it. Help!! This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. As in this case had we not chased the order up we would have been non the wiser and Argos would have held on to our money indefinitely. LOL. I then received a delivery on the following Wednesday. 8 Posts. Even the shop assistant making the call could not understand what was going on and started to look a little annoyed and disgusted herself. Argos.ie is 1990s, All charges were corrected this morning. argos taken money but no order confirmationargos taken money but no order confirmationargos taken money but no order confirmation As the only option I can see, is to go to a solicitor and pay out more money! Normally when you pay a company (rather than an ebay seller or individual), then it is always pending until that company processes your order and captures the pending payment. By browsing this website, you consent to the use of cookies. The retailer told The Sun this is unrelated to customers being charged for unprocessed orders. Uncategorized ; June 21, 2022 argos taken money but no order confirmation . I am awaiting my apology but I do not get it. Our reason for ordering all this in the first place was because we had moved into an unfurnished place. Order confirmation may take a couple of hours during busy periods. To see all content on The Sun, please use the Site Map. microsoft flight simulator 2020 stream deck profile; the wrong missy talent show; carleton college athletic director; houghton lake cabin rentals; meijer shredded cheese; morton buildings sales consultant; building within 1m of boundary; jalapeno salt water taffy; define unremarkable medical Well there is no order as per se but you know what I mean. On finishing the call my daughter went back on the website to check stock availability for herself and found 5 items out of 6 still available for home delivery. no returns accepted. This can take up to 7 working days. This content may be old or outdated. One shopper tweeted Argos saying she'd been charged 1,200 and had received no confirmation of her order. I strongly suggest that you don't buy anything from this company, not unless you want to WASTE your TIME and money, the staff are just rude, customer services are just rude, and their products are LOW standard CHEAP RUBBISH! This time, when I asked to speak to a manager, I was told that I had come through to 'customer services' and "we are all managers here" - YEAH RIGHT! I've then contacted Argos via live chat and they confirmed the payment is pending and hasn't left my account and confirmed the order wasn't placed. They need to cancel the order from their end so I wouldn't wait 10 days. No notes are made on their computers, that others working there might find useful. Argos Limited 2023. My bank statement shows they took 5 payments though, but I have no order confirmation and can't see what went through on their website. Contact them if you contact c.a.b they will give u time to sort it yourself but if its not resolved they can step in and escalate it! They told me to wait and see what happens and if I am charged then they're happy to refund me. First things first, please check your Junk folder as it might be waiting for you there. It says it was in stock at my local store so I tried to pay for it to then pick up at my store today. Operator in put the order in to the computer and found that the paper work had not even been forward to the warehouse for dispatch. he said no. Another customer said a 500 gift card payment had been processed despite the order not . 15mins, I started shifting from one foot to the other and leaning heavily on the counter, as I tried to control my annoyance. It's not my desire to brag, but I think I can outdo most of you in the 'getting ripped off by Argos' department. They are still refusing to refund my money. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Old thread, but I have the same issue. tyrell fuimaono sister; missing 411: the hunted wiki I too will be informing all friends, family and anyone else that cares to listen, to NOT use Argos, unless you are in-store, and want something fairly small and cheap. There is no order history on my account, which is the weirdest thing in 2021. All are laughed. Now I don't have the money to get the correct item I need! PayPal transaction is still going through even though Argos order failed. This is because the payment will be rejected by, as no order has been placed, this payment then gets placed into Paypals holding account. If it's been two hours since placing your order, and you haven't had a confirmation email yet or there was an issue during payment, your order may not have gone through and it could appear in your account as pending. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I explained everything again at length (including the info from the courier - for which she demanded a name, that I refused to give up, to the same people that are "not allowed" to give customers their own names!) argos taken money but no order confirmation. Argos had tweeted an apology on April 23, saying it was sorry to customers for its website temporarily going down. Very clever! All Rights Reserved. and asked exactly where this left me. We are experiencing extremely high call volumes at the moment and sorry for the inconvenience this may be causing., Iconic high street favourite to return after 4 years as shoppers 'can't wait'. for any disappointment (?) Briefly this is not the first problems we have had 2 years ago they took 500 for 2 couches which they failed to deliver and then could no longer supply. We have checked our stock levels on the camera and they are correct; these are stored in a secured room. She replied that the internet was not always up to date (I thought this was the whole point of internet ordering being able to check stock etc.) The payment keeps failing. Shoppers will have 30 days from when stores fully reopen to return their goods. entertainment, news presenter | 4.8K views, 28 likes, 13 loves, 80 comments, 2 shares, Facebook Watch Videos from GBN Grenada Broadcasting Network: GBN News 28th April 2023 Anchor: Kenroy Baptiste. I went into the Argos store today and they seem to think because the order failed and I'm received no confirmation emails from them then within a couple of days the money should go back . As all our records show that the correct item was sent out to you I am unable to assist you further in this matter. It's still says the payment is pending on paypaly and money are gone from my bank account but I guess I just gotta wait a bit . This person told me that they were not in the least surprised by the mix up as Argos are always giving them incorrect items to deliver. By browsing this website, you consent to the use of cookies. WHEN I ASKED FOR MY 25% OFF I WAS TOLD THE OFFER FINISHED YESTERDAY ! Yesterday afternoon at approximately 2pm (5th September) I placed an order via the Argos website for 2 sofas amounting to 400. One shopper tweeted Argos saying she'd been charged 1,200 and had received no confirmation of her order. I have searched for this model all over and do not see any relevant link other than argos. I have been without my laptop for two months now. After waiting approx. It then occurred to me that the package was a bit small compared to the size that I was fully aware it should have been. ************************************I volunteer my time on here to help you, so leaving kudos or marking one of my posts as a "solution" would be appreciated. Customers have blamed the payment error on a website glitch, although Argos told The Sun its unaware of any website issues. You keep telling yourself that! FURIOUS Argos shoppers say theyve been left hundreds of pounds out of pocket after being charged for orders that didnt go through. Will I need to wait at least 17 working days? two items of the same product which is Indesit IWB6113 Washing Machine - which does not seem to exists. When eventually I managed to get one that I wanted the filling was insufficient and lost its shape and volume within a few weeks. The women who answered the call informed me she was the person who i was being originally put through to when I had cut off the phone call. How do I stop the payment as I didn't actually place an order! but because staff have worked with them for years they are more believable than the customerBUT OF COURSE..they can do nothing wrongwhy didnt i think of that ? microsoft flight simulator 2020 stream deck profile; the wrong missy talent show; carleton college athletic director; houghton lake cabin rentals; meijer shredded cheese; morton buildings sales consultant; building within 1m of boundary; jalapeno salt water taffy; define unremarkable medical So I made a Fast Track order trough their website but whilst checking out I received unsuccesful payment error but in fact I have been charged for an order that doesn't exist.
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