)[33] This skewed the alignment of the landing gear because a strut was able to wobble in any direction with 3 of movement. It came pouring out above the center seat in the last row of coachdirectly onto my head. In-Service Fleets carrying 89 aircraft, including 71 Passenger Jets/ 18 Freighters. They fear they will be next. The actions required to revive a moribund company usually arent. In front of a crowd of employees, we lit a match to it. After a moment of dead silence, I continued, The first step in problem solving is asking, Who has got the problem? Continental Airlines flight 1404, a Boeing 737-500, departed the left side of runway 34R during takeoff from Denver International Airport (DEN). Things were much calmer. We just had to get in there and do it. He wanted to meet for breakfast the next morning, and I quickly agreed. But I would argue that people have fun at work when they are engaged, when their opinions are respected. It may even be their most important job; Gordon and I certainly considered it our top priority. "Co-pilot: "Negative, we're trying Le Bourget" (four switching sounds).Co-pilot: "No (unclear). In Gordon, I found an extraordinary leader who knew the airline business inside and out, and who managed the men and women of Continental with great heart. The aircraft struck the ground left wing low after a heading change of nearly 180, crashing into the Htelissimo Les Relais Bleus Hotel. Continental is a fun place to work today. The problem was exacerbated on the left gear's three remaining tyres by the uneven fuel load. All airlines. Gordon and I took the largest of those accounts. It helps us remember your details, show relevant ads and improve our services. Not mollified, the union president asked me to come to a meeting the pilots were having before my meeting with the entire airport staff. The on-time bonus I mentioned earlier made it clear that our employees would win when our customers did. Visit Fly.com to know about some amazing deals on Continental Airlines. Sure, we were able to fix some problems, such as an incredibly slow reservations system and a substandard customer-response policy. Choose travel cost protection and take your trip with confidence. As Air France had paid out 100 million to the families of the victims, Continental could be made to pay its share of that compensation payout. Continental Airlines, also known as CAL was formed in 1959 by some retired Chinese Air Force officers in Taiwan. Their strategy focused on understanding markets, improving products, increasing revenues, and infusing employees with the energy and power to transform Continentals corporate culture. Continental Airlines, simply known as Continental, was a major United States airline founded in 1934 and eventually headquartered in Houston, Texas.It had ownership interests and brand partnerships with several carriers. When in doubt, everyone knew it was advised just to let the customers fend for themselves. If not, we'll show you the next-best options, by price or journey length. We got a 55-gallon drum, tossed the book inside, and poured gasoline all over it. If Continental Airlines flies to your chosen destination, you'll be able to filter your results to just those operated by them. A group of baggage handlers came to me a little more than a year ago and asked if we could tag the bags of our best customers priority and deliver them first off the baggage belt. Join more than 3 million seasoned travelers using Fly.com every month to find the best airfare deals. In fact, if employees arent having fun at workthat is, if they arent engaged in the process and treated with respectyour turnaround will not succeed. [31], Former British Airways (BA) Concorde captain John Hutchinson, said the fire on its own should have been 'eminently survivable; the pilot should have been able to fly his way out of trouble'. In fact, back in 1990, when we were deciding where to locate Bains Texas office, we specifically chose Dallas instead of Houston so we could use American rather than Continental for our constant business travel. In my six-odd years of working on turnarounds at Bain, I had never seen a company as dysfunctional as Continental. According to the official report on the accident, the strip of metal installed on the Continental jet was made from a different alloy than had been approved by the US Federal Aviation Administration or the engine manufacturer. We needed to start serving food when people were hungry. The Continental jet dropped a strip of titanium alloy from its thrust reverser on the runway during takeoff. Think money in, not money out. Companies that are headed for disaster try to cut costs, but that can sabotage the product, which lowers revenues more. The official investigation found Flight 55 caused the crash of Air France Concorde Flight 4590 in Paris. Continental Airlines, also known as CAL was formed in 1959 by some retired Chinese Air Force officers in Taiwan. We organized our solutions to those problems into a strategy that we called the Go Forward Plan. We listen, too. We had a week to put together a turnaround plan for Continental and develop a pitch to the board to name Gordon the CEO. "Control tower: "Fire service leader, correction, the Concorde is returning to runway zero nine in the opposite direction. Continental Connection. So when we let people go, we went out of our way to be fair by honoring their contracts and letting them resign with dignity. Employees couldnt possibly know the entire contents of the book. Our Go Forward Plan had four cornerstones. But at the beginning of the turnaround, there was so much wrong with the companyso many parts of it to fixI really felt as if one little misstep could have brought us down. They re-evaluated two factors that the BEA had found to be of negligible consequence to the crash, the unbalanced weight distribution in the fuel tanks and the loose landing gear. I have never seen the team that managed a company into a crisis be able to get it back on track. They surrounded the room and refused to sit down. It would take too long, and its no way to act when strong leadership is imperative. Join more than 3 million seasoned travelers using Fly.com every month to find the best airfare deals. A wheels-up landing was made in a wheat field. January 1988: BA plane leaving Heathrow lost 10 bolts from its landing gear wheel. Our balance of payments has changed by $8 million to $9 million per month. [3]:17 A large plume of flame developed, and the flight engineer shut down engine 2 in response to a fire warning and the captain's command. We were on our way to a third bankruptcy. Continental ranked tenth out of the ten largest U.S. airlines in all key customer-service areas as measured by the Department of Transportation: on-time arrivals, baggage handling, customer complaints, and involuntary denied boardings. It was nearly the deadliest aviation accident in history. And the company hadnt posted a profit outside of bankruptcy since 1978. Continental's air operator's certificate was later merged with the certificate of United Airlines on November 30, 2011, with both airlines merging into the same passenger service system on March 3, 2012. Above all else, Brenneman explains in this HBR interview, it was common sense and simple logic. CONTINENTAL AIRLINES FLIGHT 1713 NOVEMBER 15TH, 1987 Dead Of Winter - Continental Airlines Flight 1713 X Pilot 130K subscribers Subscribe 124K views 4 years ago Thanks for watching. It had to be quiet because if the press caught on, the headlines would send more customers running, taking our revenues with them. Deciding to focus more on customers desires rather than on cutting costs is actually the easy part. You run the company. Then I walked out. Our maintenance team worked their fannies off, and Continentals handsome new image was everywhere. I was thinking, Greg, this is one of those times in life when you step up to the plate or you chicken out. I had spent the last six years making recommendations that my clients sometimes took and sometimes ignored. The aircraft was a total loss; two passengers died when they evacuated the aircraft directly into the fire. [45], French authorities began a criminal investigation of Continental Airlines, whose plane dropped the debris on the runway, in March 2005,[46] and that September, Henri Perrier, the former chief engineer of the Concorde division at Arospatiale at the time of the first test flight in 1969 and the programme director in the 1980s and early 1990s, was placed under formal investigation. Who wouldnt after flying on the old Continental? When AF4590 subsequently departed, Concorde's left main landing gear tires struck the strip of metal and were punctured. [3]:118[BEA 4] A 30-centimetre (12in) spacer normally keeps the left main landing gear in alignment, but it had not been replaced after recent maintenance; the BEA concluded that this did not contribute to the accident. It also motivated them to fly more slowly. All new hires had to have three qualities. Track Flight. (two gongs and sound of switch, followed by another switch and sounds likened to objects being moved)Pilot: (unclear, sounds like exertion)Pilot: (unclear, sounds like exertion)Pilot: (unclear, sounds like exertion)End of recording, The flight was chartered by German company Peter Deilmann Cruises. Maybe it was the 20-hour days I was working. Leaders must find the most leveraged plan of action, stick with it, and continually monitor the companys performance against it. From the Magazine (SeptemberOctober 1998). Find hotels with sparkling 5/5 cleanliness ratings, or bag a room with free cancellation. We asked the maintenance department to paint the exterior of every airplane the same and to match all the interiors. Moreover, the measures had to be aligned with the Go Forward Plan. Photographs in the BEA report showed a smashed steel landing light, clipped by the aircraft, parts of which were probably ingested by engine number 1. They explained that the process was easy: as you pull the bags off the airplane, the ones marked priority go in the first baggage cart, which is the first to be unloaded. But honesty and the rest dont just sprout up like weeds in a cornfield, especially when there has been a long drought. In general, our communication policy changed from, Dont tell anybody anything unless absolutely required, to Tell everybody everything. [55], The Parisian court also ruled that Continental would have to pay 70% of any compensation claims. When AF4590 subsequently departed, Concorde's left main landing gear tires struck the strip of metal and were punctured. Ill never know what possessed me to say that. Again, we heard our share of shoutingthere was a lot of venom out there. Tyre fragments, flung by the rapidly spinning wheel, violently struck the underside of the wing, damaging parts of the landing gear thus preventing its retraction and causing the integral fuel tank to rupture. Fare Calendars show the best prices over the next 180 days on 2000+ routes. Continental ranked tenth out of the ten largest U.S. airlines in all key customer-service areas as measured by the Department of Transportation: on-time arrivals, baggage handling, customer . But its indispensable if you want to break the doom loop. People are happy when they feel they are making a difference. Section 1.16.7.3 "The Fuel in Tank 5" (page 118): "Taking into account these calculations, we may consider that the quantity of fuel in tank 5 was practically that which was loaded on the apron, which represents around 94% of the total volume of the tank". [3]:120123 Engines 1 and 2 both surged and lost all power, likely due to ingestion of hot gases (both engines) and tyre debris (engine 1 only), and then engine 1 slowly recovered over the next few seconds. [58] Another monument, a 6,000-square-metre (65,000sqft) memorial surrounded with topiary planted in the shape of a Concorde, was established in 2006 at Mitry-Mory, just south of Charles de Gaulle Airport. Needless to say, morale was terrible. Flight 426, bound for Wichita, Kansas, crashed near the departure end of runway shortly after takeoff. Nineteen items of luggage, weighing some 500kg (0.5 tonnes) were loaded onto the aircraft at the last minute without being included in the aircraft's manifest, giving the aircraft a weight of 186 tonnes, which exceeded the aircraft's certified maximum structural weight by one tonne. All nine crew and 100 passengers on board were killed, as well as four people in the hotel.
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