Replacement credit cards with a new number will be issued within 5 working days and sent to your registered correspondence address. Can I request a replacement? Yes, all registered and saved promotions under "All Favourites" will be removed after the end of the promotion period. I want to register an offer with two of my credit cards. Simply enter the verification code to authenticate your transaction. UnionPay Dual Currency Diamond Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard, contactless payment function will be enabled from 30 June 2019 onwards. No to use Verified by Visa/ Mastercard ID Check you just need a device you can use to make an online purchase (e.g. Click Continue and follow onscreen instructions. Currently, credit card payments for tunnels and certain carparks count as "offline transactions". Google Chrome: The URL address bar will turn yellow and display the name of the company. Will interest be charged on my Cash Instalment Plan? You can enter payments accurately by searching our comprehensive list of banks and clearing codes, which can be filtered by country and city. Take a photo of yourself against a clean background. The first card you add to Wallet is your default card. Can I keep using Apple Pay if I cancel my linked HSBC plastic card? If your iPhone, iPad or Apple Watch is lost or stolen, you can go to icloud.com or use the Find My iPhone app to suspend or permanently remove your card(s) from that device. Problems with your mobile network coverage or signal could also stop or delay you receiving it. I forgot my application reference number, can I still upload the document? Alternatively, you can find, lock, or erase your device using Android Device Manager. Copyright. Mail it to: The Hongkong and Shanghai Banking Corporation Limited, P O Box 72677, Kowloon Central Post Office, Kowloon, Hong Kong, 1. You can earn $1 RewardCash for every HKD250 you spend on a credit card. You can update your contact details by giving HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212. Which devices are compatible with Google Pay? From 8th June 2021, you won't be able to access the HSBC Malaysia Mobile Banking app without activating the Mobile Secure Key. The Hongkong and Shanghai Banking Corporation Limited 2002-2023. New Zealand National Clearing Code (NCC) API Lookup. What are the system requirements for the Online Document Submission Service? After which, if you're a personal banking customer, please visit the nearest HSBC branch to pick up a replacement device. Once the battery is low, the message "batt" will appear on the LCD screen of the Security Device. 2. Log on to Personal Internet Banking to tell us your new email address and any other updated personal information. Any of the below personal HKD HSBC Visa and MasterCard credit cards are eligible for Google Pay: HSBC Premier MasterCard Credit Card, Visa Signature Card, Visa Platinum Card, green Credit Card, Visa Gold Card, Visa Card, iCan Card, Master Gold Card and Master Card. If your additional cardholder applies for the Samsung Pay successfully, both you and your cardholder will receive an email confirmation on the service. A Verification Code for Online Transaction is a security feature that we provide. You'll then need to enter the code to authenticate your transaction. a face-to-face cashier facilitated transaction whereby the credit card is inserted into the payment terminal during payment), in order to activate and authorise a transaction limit of HKD1,000 for offline transaction. You will need to enter the OTP to verify and continue with your payment. Google Pay transactions are treated the same as the other credit card transactions using the same RewardCash mechanism / policy and thus you can earn $1 RewardCash for every HKD250 you spend on Google Pay. Additionally, details of your registered promotions will also be saved in the "Registered" section under "Favourites". Samsung Pay works with Galaxy Note8, Galaxy S8+, Galaxy S8, Galaxy S7 edge, Galaxy S7, Galaxy S6 edge+, Galaxy Note5, Galaxy C9 Pro, Galaxy C7 Pro, Galaxy C5 Pro, Gear S3 and Gear Sport. If this still doesn't work, give HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212. Can I view my registration record on the Reward+ or my tablet? Mexico Clave Bancaria Estandarizada (CLABE) API Lookup. This indicates the successful verification of the site's identity. You do not need internet access to make purchases on Apple Pay. To access them, just hover over My HSBC at the top of the page and then scroll down to the Documents section and click on My Documents. 1. In most circumstances you do not need internet connection to transact using Google Pay. You can still upload the document if you forgot the application number. Wire receipts are available for up to two years in Personal Internet Banking. It means you won't need to remember your password and also ensures we're in line with the Payment Services Regulations. The passcode should be 6 digits long and will only contain numbers. Bring the correct documents to your local HSBC branch. If your additional cardholder applies for the Google Pay successfully, both you and your additional cardholder will receive an email confirmation on the service. HXWB) shown on your text message matches the one on screen this will be shown directly above the box where you input the passcode, the passcode you've input is 6 digits long and contains only numbers. Log in your Samsung Account and set up your Iris, Fingerprint or Samsung Pay specific PIN. For transactions that cannot be accepted by Apple Pay, please use your HSBC plastic card. A card reader is a small, handheld device that generates one-time codes to confirm online card purchases. For more information about the validity of RewardCash, you can refer to theRewardCash Programme Terms & Conditions. What is this and why is it required? When you logon to online banking, after entering your User ID and password, you will be asked to input the 10-digit serial number located on the back of your Security Device. For added security, you'll have to set a 6-digit PIN during the activation process and this PIN will be required to unlock your Security Device before you can use it. If your Security Device was damaged on arrival, the replacement charge will be waived. See all the RewardCash programmes. However, if you're unable to use Mobile Secure Key, you can still access our online banking via browser. How do I set my HSBC credit card as the default card for Apple Pay? Your Samsung Pay will be cancelled together with the plastic card. Contactless payment transaction limit is set by the merchant. Yes, please upload all the documents again as HSBC will not receive the documents if there is any problem with the internet connection during the upload process. Location code 0-9 A-Z 2 characters made up of letters or numbers. If a foreign currency is billed, then the Hong Kong dollars (for a Hong Kong dollar card) or US dollars (for a US dollar card) equivalent amount will be billed after a currency conversion at a rate of exchange determined by reference to the exchange rate adopted by Visa/MasterCard on the date of conversion. All you need to do is make sure HSBC have your up-to-date contact details to update this, call HSBC on Premier+44 1534 616 313,Advance+44 1534 616 212. You will see a change to the URL address bar area at the top of your browser when you visit the secure sessions in the HSBC website (indicated by "https://" at the beginning of the URL). No, you can't. You should contact the retailer and ask if there's another way to pay. What credit card instructions can I give using Personal Internet Banking? If your application is successful,an SMS/email/letter notification will be sent to you. If you are outside of Jersey, we may not be authorised to offer or provide you with the products and services available through this website in the country or region you are located or resident in. UnionPay Dual Currency Diamond Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard. This ensures that only you can authorise payment and third party transfer requests. If we do not receive the minimum payment due on or before the payment due date, we'll charge this fee to your credit card. The Hang Seng bank code is 024. No signature is required for contactless payment transaction of HKD1,000* or below. When will I be able to use the Verification Code for Online Transaction Service with my updated number? Can I get a waiver on the annual fee for my credit card? Please swipe left or right to select your HSBC credit card for payment. It means you won't need to remember your password and also ensures we're in line with the Payment Services Regulations. So please make sure the mobile number you've registered with us is valid and current. If you input something in the wrong format, a message will appear on the screen to let you know. No signature is required for contactless payment transactions for transactions of up to HK$1,000* , subject to the merchant setup. Each cardholder can register three Octopus card belonging to him/ her for AAVS with HSBC credit card only. Transactions via Samsung Pay will be marked with SAMSUNG PAY under the transaction details. Please check whichdocuments we can accept in a branch. Can you send my eStatements to a different email address? When you use your credit or debit card online, we may ask you to confirm the payment to make it harder for fraudsters to make payments without your knowledge. If you have lost your device along with your Mobile Credit Card, please report to the bank using the telephone numbers on the back of your HSBC Credit Card as soon as possible. Account number with non-digits (Enter last 8 numbers only) 123A4567BC89D: 23456789: Email address: test@test.com: testteom = 83788366 (Details can reference to on-screen instruction) Does the battery need replacing? Unfortunately, we can't accept a tenancy agreement online. To use Apple Pay, you can directly add your credit card to your compatible Apple device: If you have registered your card in iTunes account, your device will prompt you to input the cards security code to add that card from iTunes account. For details please visit https://findmymobile.samsung.com. You may also wish to refer to these FAQ items: Can I still use the Verification Code for Online Transaction service if I haven't provided a valid mobile number? The use of Apple Pay will be governed by a new mobile credit card addendum to credit card cardholder agreement which will need to be accepted during service application. The unpaid balance (usually less than HK$1.00 for full offset) will be accumulated and reflected in the statement. Please contact our call centre 24-hour online banking hotline or send us an email through the 'contact us' function in our website:www.hsbc.com.my/www.hsbcamanah.com.myimmediately for deactivation. Are there different colours available? INFORMATION REGARDING MAKING MINIMUM PAYMENT, The below examples are for illustration only. Each one-time passcode can only be used for a single online purchase so we'll send a new one each time you make an online purchase. To check, call on Premier+44 1534 616 313,Advance+44 1534 616 212. Your behavioural biometrics can't be copied by other people, so this type of check helps make your online card payments more secure. If we've sent a one-time passcode to you, you'll need to enter it on the Verified by Visa screen when prompted. List of acceptable address verification: Rates bill (valid for current year) Utility bill - including satellite TV or landline phone (dated within last four months) Credit card bill/statement from non-HSBC or HSBC Group companies (dated within the last four months) Cross-border notice. You can find more tips on our cyber security and fraud hub. If you are not holder of HK Permanent ID Card, please also provide copy of passport and employment contract with a contract period of at least 12 months from the date of submitting the application. If you dont want to receive these reminders, you can disable the notification anytime via "Settings". Can I keep using Google Pay if I cancel my linked HSBC plastic card? The message will ask you to reply to let us know whether the transaction is genuine. Also, online bill payment transactions under bill type of policy loan repayment to insurance companies made with any credit card will no longer be eligible for RewardCash. Fraud alert: Don't fall victim to a scam. Do not browse suspicious websites or open hyperlinks and attachments in dubious emails, SMSes or chats. Thereafter, the finance charge will be calculated according to the same finance charge interest rate applicable to credit card as stipulated in the Tariff Guide. Press and hold the green button to turn on your Security Device, With "HSBC" displayed on the Security Device screen, press the green button to generate the security code, Enter this Security Code and click "Continue" to complete the activation process, Enter your user ID on the online banking page, Enter your online banking password that you have created during your online banking registration. We can deactivate your Mobile Secure Key for you. If you're abroad and using an overseas telecommunication service provider, you may not receive international SMSes if your provider does not support it. and a mobile phone that can receive text messages by SMS or a device where you can receive email. You might not be on the latest HSBC Malaysia Mobile app. You just need a computer with a webcam, or a mobile phone with a camera, and your documents. If the currency of the credit card is billed, then the transaction amount will be billed to your card account. If you have a permanent residential address, please also provide the permanent residential address proof. Enter the last 4 digit of the payee's account number, followed by transfer amount, including cent, and select 'authorise'. Where can I view my "Pay with RC" payment records? This additional level of verification has been designed to help protect you from card fraud, and make it harder for fraudsters to make payments without your knowledge. To request for a Security Device or further assistance, please contact us. Once your plastic card are reported loss, you will not be able to continue to use Samsung Pay with this card. In the meantime, should you be asked to confirm an online card purchase, and you can't use the SMS method, call us to discuss other options to complete your purchase. If we've asked you to use a one-time passcode but you haven't received it, check HSBC has your correct mobile phone number and email. Every Security Device is unique and cannot be duplicated. Internet access is required during setup or to refresh the information of your past transactions. What is the charge? Lost and stolen credit card incidents should be reported as soon as possible. To set your HSBC credit card as default, go to Google Pay app, select the card and tap "Set as default card" Moreover, you can also go to Settings> Google> Google Pay and select your HSBC credit card to make it the default card. No. You can remove your card by selecting Remove Card after tapping the i button in the bottom right corner or go to Settings > Wallet & Apple Pay, tap the card that you want to remove, then tap Remove Card. Yes, a verification code will expire in 100 seconds after it's been issued. If the addresses don't match, youll need to take your own and your childs documents to your local branch so we can update our records. For transactions that cannot be accepted by Samsung Pay, please use your HSBC plastic card. If this still doesn't work, give HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212. What are the types of statements and transactions that I can choose to pay with RC displayed? a) Regular Income Earner: latest 1 month bank book/statement/eStatement/online transaction history (showing applicant's name, account number and monthly income), or latest 1 month salary slip. Other than that, you can also see the last 10 Samsung Pay transactions made via your device under your card in the Samsung Pay app. For more information, please visit our Security centre. You are advised to bring your HSBC plastic card with you for travel in case Google Pay is not accepted. A paper statement from another (non-HSBC) bank, building society or . A SWIFT/BIC is an 8-11 character code that identifies your country, city, bank, and branch. Don't have a compatible device? Can I switch back to my physical Security Device if I don't like using Mobile Secure Key? You'll receive a 6-digit verification code sent to your registered mobile number by SMS. We are entitled to transfer or set off any money standing to the credit of any other account which you maintain with us in or towards settlement of your liability to us. We've introduced 2 different types of verification (2-factor authentication) to double check it's you making a payment. Step 1: Open the HSBC Malaysia Mobile Banking app (but don't log on). I applied for a personal credit card /personal loan through HSBC Branch / Call centre, can I also submit the document via online? United States persons are subject to U.S. taxation on their worldwide income and may be subject to tax and other filing obligations with respect to their U.S. and non-U.S. accounts. Please refer to RewardCash related webpages for the latest information. 2) Click "Add Card" and use the camera of your device to capture your card details, then enter other information manually when prompted. For customized information, please refer to our HSBC website (Borrowing>Credit Cards>Credit Card Repayment Calculator), (Including 1% of monthly instalment principal amount). You can choose to make early repayment, however, the total amount of outstanding monthly handling fee for the remaining Instalment Period plus any interest (if applicable) and an administration fee of HKD300 will be charged. Any of the below personal HKD HSBC Visa, MasterCard and UnionPay Dual Currency credit card are eligible for Apple Pay: HSBC Premier MasterCard Credit Card, Visa Signature Card, Visa Platinum Card, green Credit Card, Visa Gold Card, Visa Card, iCan Card, Master Gold Card, Master Card, HSBC PulseUnionPay Dual Currency Diamond Card and UnionPay Dual Currency Credit Card. Once we receive your application and supporting documents, we'll process your application within6 working days. If you need any help using one-time passcodes, call HSBC onPremier+44 1534 616 313,Advance+44 1534 616 212. You can see the full details of how this fee is calculated in the HSBC Credit Card Terms (PDF). You'll need to use your old password to access previous eStatements. If you're new to mobile banking, or don't have a physical Security Device, you must activate Mobile Secure Key in order to use the HSBC Malaysia Mobile Banking app. I have mistyped the application reference number, would that affect the application process? To generate a security code for log on, transactions or re-authenticate, select 'Generate a security code' and enter your 6-digit PIN or biometric credentials. You might also consider removing all your cards by selecting Remove Card after tapping the i button in the bottom right corner or go to Settings > Wallet & Apple Pay, tap the card that you want to remove, then tap Remove Card. The finance charge will be calculated and accrued on a daily basis. What kinds of transactions are shown in "Pay with RC"? Alternatively, if you have set-up HSBC Malaysia Mobile Banking app on another device, follow the steps below: New account holders will receive a digital version of the Security Device called the Mobile Secure Key, which they can use for online banking authentication purposes. Samsung Pay is one of the Mobile Payments solutions available to HSBC personal card cardholders.
Categorías