Also there was some miscommunications in between contractors and agency in regards to jobs that is still needed to be completed before the keys were handed to me. If youre not sure if your home is owned by Legal & General Affordable Homes, please contact us. Thanks Stonewater, for looking after my mum! I'll make sure that Charlene knows this and also pass this on to her managers and team. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Thank you for taking the time to leave a lovely review and I wish you all the best in your new home! I would recommend Stonewater and will be telling everyone about my experience with them. 0000066584 00000 n If you need to talk to us about this, or any other issue, please get in touch with us by emailing customers@stonewater.org and we'll be happy to help. There are some things in your home which are your responsibility to look after and if they need repairing, youll need to get them fixed. Shared owners have had a bad deal at this scheme for many years and do not benefit from any care or attention from Stonewater yet they take service charges and rent without being answerable for terrible management. For general enquiries you can contact Inside Housing at: Suite 6.04, Exchange Tower, 1 Harbour Exchange Square, London, E14 9GE Tel: 0207 772 8300 A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. What is the complaints process? Employment, training and volunteering opportunities, Tenant satisfaction measures tell us your views, Complaints, Compliments and Comments Policy. If you are an L&G customer your complaint will be handled in line with L&G processes. We achieved a One Star rating in the 2019 Best Companies survey and are ranked 78th in the Top 100 best not-for-profit organisations to work for and 25th in the best housing associations to work for in 2019. Thank you, That's great! Hi Steve, I'm sorry to hear this has been your daughters experience. It goes against our guidelines to offer incentives for reviews. When they put the new roof back on, they installed a ridge vent, but did not cut the opening per standard. I can't go out for long due to having to keep emptying bowls of water. They did say they would fix the rafter, but as of today it has not been done. As I said previously you owe my mother a duty of care, and you have so far failed to make her feel safe in her own home. Gail Walker of Stonewater always responds to my questions and is always there to help. Please bear with me. We wish you well for your new home :). Love my new flat and cant wait for many happy years to come in it. Submit a complaint and get your issue resolved. Enjoy your new home! FSS is committed to its customers! Could not have gone better. Stonewater Inc 4.9 (3) Verified Reviews About Contact Reviews Founded 1989 With Angi since August 2010 Also d/b/a - Kitchens & Baths Unlimited. We then received a new cooker, this has helped lot because we have saved on electricity bills and the cooker is more family friendly. 0000001330 00000 n Compliance with the Code forms part of the membership obligations set out in the Housing Ombudsman Scheme. When they removed the wind turbines, they just let the bath vent duct drop down into the attic and left them there. STONEWATER, INC. Company Number 0800052978 Other Identifiers US Federal CAGE number: 4D6D3 Status In Existence Incorporation Date 7 February 2002 (about 21 years ago) Company Type Domestic For-Profit Corporation Jurisdiction Texas (US) Registered Address 502 20TH ST GALVESTON 77550 TX USA Alternative Names [redacted] ***, Stonewater's representative, was a pleasure to work with and made getting my new roof on . You can make a complaint in any of the following ways: This form will not work unless you enable cookies. She has been emptying a bucket of leaking water 3 times a day. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. How to protect your home from frost damage, burst pipes, condensation, home energy, pests and vermin and home insurance. 0000001152 00000 n Appointments get made and then no one turns up how much longer is this going to go on for!?!? He got mad and came out of the attic and left to go get the right vent cap. Show more, Visit the Solution Center to Explore Articles, All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. To view these, please download a copy from the links below. 0000005570 00000 n If youre not sure what to do, get in touch with us so we can help. Replies to negative reviews in < 24 hours. I used A Stonewater Inc to remodel my bathroom. Georgia explained to me everything step by step making sure that everything is put in place. I opened my attic staircase one day and noticed that it was extremely hot. Employment, training and volunteering opportunities, Tenant satisfaction measures tell us your views, Modern slavery and human trafficking statement, All rights reserved. We also ensure all reviews are published without moderation. Answered all questions and price was very good. ~ Matt. Please bear with me whilst I find someone to review what has happened in your case and see what further can be done. Discover what we expect from our contractors. Stonewater is a social housing provider, with a mission to deliver good quality affordable homes to people who need them most. I have lost things that can't be replaced. I can see that someone has arranged to come out and have a look at the issues you're describing. No, Stonewater Inc does not offer a senior discount. endstream endobj 179 0 obj <>/Filter/FlateDecode/Index[43 112]/Length 27/Size 155/Type/XRef/W[1 1 1]>>stream They took over 6 weeks to repair glass cracked by gardening contractor, It prevented me from opening the windows.Still can't lock it properly and severely cut my arm trying to lock it. 0000014031 00000 n Been going on for months.Just had her on the phone in tears. The CCP will then meet and make their recommendations within 5 days of their meeting. He is in his 50s and an alcoholic, what the hell are you playing at? Unlock this free profile to update company info and see who's viewing your profile. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I told him that I had had it, but my wife did not get it, but she is taking Chemo treatments for cancer. Binbags everywhere stains all on corridor carpets ..this place isnt fit for animals, Hi, I'm so sorry to hear this and understand this must be incredibly frustrating. My first ever home and Ive received nothing but help from stonewater, very friendly and helpful staff. Thanks for leaving a review Natalia! Use the links below to access additional information about this case on the US Court's PACER system. Everything went perfect, on time. Give us a call, or request a free quote today. Give us a call or click to request a quote today. With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. Contact ; Community Homes: 702 531 3000 . Very grateful! Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. There's more on how we tackle ASB here: https://customer-communications.foleon.com/asb-guide/dealing-with-anti-social-behaviour/welcome/ We have flagged this with the team investigating your case and we will ask them to provide you with an update as soon as possible to let you know what we're doing to help. He only tried to seal it and repaint. QJ}zhsCw f~aZ-_V>UV:7x w+-:}Up`0zsWb}wog@zzb Congratulations on your new home! COMPLAINT 202000534 Stonewater Limited 22 October 2021 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. They must have a lot of work to do. Thank you for bringing this to our attention - we'll do better to avoid a scenario like this in the future - Hani. Copyright Stonewater. Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. 0000006190 00000 n Hi Kathleen, I'm really sorry to hear that you've been going through a tough time. He even made the statement that the Gutter Helmet that is on my gutters could be part of the problem. DO NOT EVER ENTER INTO SHARED OWNERSHIP WITH STONEWATER. We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. 155 26 Find out schedule planned improvements. We discussed the cracked rafter that had never been fixed and mold that had reappeared in the den. Our ambitious house-building programme aims to build 1,500 new homes per year from 2019 onwards, driven by our vision of everyone having the opportunity to have a place that they can call home. We are increasing our visits and work in neighbourhoods and we may be able to do something here. I'm an L&G customer. MyHome is available 24/7 and might save you a bit of time if the phone lines are busy. They talked about the heat in the attic, and said maybe I needed a power vent, but denied any of the responsibly. A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. My virtual Property inspection with Suzan was really efficient and easy. Additionally, a member of our Income team will be contacting you to discuss any concerns you may have regarding the increase in rent and service charges. xref This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). A few days later I received a call from a man that said Stonewater had given him my number to call about making the repairs. Great company to work with. My mum also has suffered as I'm get carer and I'm unable to get out and look after her. If you feel you need to make a complaint, the first thing we'll do is try to sort out any concerns you may have and find a solution. Find out how we combat fake reviews. Brilliant service very helpful very well spoken will go the extra mile to help me. I would like to say that our wellbeing and Community Connector, Charlene Barnett is a lovely person at Norfolk House. A few days later I received a call from the Vice President of Stonewater and he and the Supervisor who had been out here before made an appointment and came out and looked at my problem. He took off at a high rate of speed and got a ticket for speeding before he got out of the neighborhood. That's great to hear! This form will not work unless you enable cookies. A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. Enter a zip code and get matched to businesses near you. If you have difficulties reading a PDF, please visit Adobe's Accessibility Resource Centre, which provides useful information for disabled users. They are punctual. So glad to hear you're happy with your new home :), Brilliant housing group Tracey, jo & Mohammed were absolutely outstanding with me and I cant reccomend them enough Thankyou stonewater . For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Acknowledge your complaint within 2 working days from when the complaint is received; Provide a formal response within 10 working days from when the complaint is received; Accept where we get things wrong, put it right and learn from our mistakes. A few days later I received a call from Stonewater and was told that none of their crew were vaccinate, but they would find someone else they would contract to come to my house. Amazing employee. I told him I was not paying for the repairs, and he hung up. To find more licensing information for your state, visit our. On 08-18-2019 Stonewater roofing removed my singles, Wind turbines, and a dryer vent from my roof. These agencies . When I did eventually get to the day of sign up Mohamed made the sign up and viewing very easy and smooth sailing thank you to both Tracey and Mohamed. Then they removed a 4-inch vent cap that was where my dryer vented through the attic. . We use dedicated people and clever technology to safeguard our platform. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. I have constant smell of damp in my house. 0000066042 00000 n I looked into the attic and noticed that the dryer vent pipe was not connected to the roof vent. not going to fresh air. The house is absolutely beautiful in side and out !! The Customer Complaint Panel who are they and what do they do? Although it has taken 6 months Tracey has been amazing throughout regular communication and very caring when my son was rushed to hospital with breathing difficulties due to the condition of the flat. I called the office the next day and ask the lady who answered the phone to make sure that when they sent someone out to make these repairs, that it is someone who is vaccinated for Covid-19. Landlords are encouraged to promote the Code and to share the outcome of their self-assessment with residents. You can chase us up on these by sending us an email to customers@stonewater.org, giving us a call on 01202 319 119 or popping us a direct message on social media. For a full list of what you are responsible for in your home, take a look at this section of our repairs guide. An 80 year lady with a partner with early onset dementia, and you think this is acceptable Stonewater? FSS is committed to its customers! We also offer extensive concrete repair, waterproofing, encapsulation, and drainage options. Verification can help ensure real people write reviews about real companies. Shared owners are continually ignored and the best Stonewater can do is to apologise/sympathise and offer raising complaints to higher levels but despite requesting this on many, many occasions your complaint gets lost in the ether of excuses, staff leaving, grenfell, Covid or any other excuse they can find. For more information, take a look at one of the topics below: Find out about a range of safety information, including gas, fire, electrical, water, carbon monoxide and asbestos. We offer a wide variety of financing options and stand behind our services with a variety of warranties. Although the government has lifted all Covid restrictions that affect the way we work in your homes, were still committed to keeping our customers and colleagues safe. DO NOT BELIEVE STONEWATER OR CONSIDER SHARED OWNERSHIP .We are so tired and have sleepless nights. So, I am back, no real response from Stonewater in relation to my previous review and my mums nightmare living in Dalcross house!! endstream endobj 156 0 obj <>/Metadata 41 0 R/Pages 40 0 R/StructTreeRoot 43 0 R/Type/Catalog/ViewerPreferences<>>> endobj 157 0 obj >/PageTransformationMatrixList<0[1.0 0.0 0.0 1.0 0.0 -297.638]>>/PageUIDList<0 213>>/PageWidthList<0 420.945>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 420.945 595.276]/Type/Page>> endobj 158 0 obj <> endobj 159 0 obj <>stream 2023 Trustpilot, Inc. All rights reserved. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. Replies to negative reviews in < 24 hours. After they evaluated the bathroom, it took 4 days later to get the bid. Copyright Stonewater. I'm not happy with the outcome. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. We aim to respond to all email queries within two working days. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Family owned & operated. Submitting a response indicates a willingness to work with customers to make things right. We'll be in touch with you soon ~ Matt. They should be enjoying their retirement, not being driven slowly mad because you wont move this man to an appropriate property!
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