If you are more than 15 minutes late for your reservation, you may lose your reservation as well as not receive a refund. Therefore, am I confused or are they charging a non-refundable $270 for just a service/reservation fee. We booked for 5 people and 5 chairs in advanced for 2 hours, the employee and the manager did nothing to resolve the issue and help us, and the employee took a chair directly from us, after paying nearly $165 dollars. dates in the same facility. . This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Topgolf provides golf clubs for use, and they don't cost anything to rent. We require a minimum of 24 hours' prior notice of any cancellation of any session. Topgolf originally opened in the UK in 2000. Topgolf Glasgow 35 for 1 hour? Specialties: At Topgolf, our goal is to help you create unforgettable experiences with friends and family. A full or partial credit of recreation fees. You can cancel a Topgolf reservation by calling the facility where the reservation was booked. Topgolf does not guarantee the accuracy of information found on the Site. They said it doesn't matter. By using or accessing this Site, you hereby agree to be bound by this Terms and Conditions Agreement. We wasted the entire day of our vacation for one short game and spent almost $300 mostly on food and alcohol that honestly I wish I had spent elsewhere. They had a choice for a refund and when to reschedule. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Renton Swing Suites: All reservations are for 2 hours. Customer Service here is horrible . We use the Golf News Net byline sometimes just to change things up. Your reliance on information found on the Site is at your own risk. Applicable law may not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Date of experience: January 27, 2023. The poor service didn't help!! They didnt care. The view from our booth was stunning and we just happened to catch the sunset during our stay. appear on customer's credit card statements as "Recreation.gov 877-444-6777 NM". Need to find a different location? So is Topgolf, all the more so when you join up with unfamiliar faces. He insulted us, and the manager and did nothing to help. Had a reservation set for 8pm, showed up early just to make sure we got checked in and be able to get a couple drinks before hand. You agree to pay the monthly periodic membership fees (plus taxes) in accordance with your Payment Card issuer agreement, if applicable. Me and a couple of my friends just tried to go to topgolf, but we couldnt because i was one year under everyone else. The cost to rent a bay is higher at peak hours. She has health issues and in a wheelchair. We didn't!! Topgolf GlasgowPoorly managed facilityManagement and director very unhelpful and their responses is poor when sent in email.Management treat the bay hosts with disrespect constantly on their backs when ask for guidance the response is to laugh at them and know they are going get bad review but they dont care, food overpriced place is lovely clean and amazing but could be managed better. Sometimes we post sponsored content from this account, and it is labeled as such. The holder of the pass must occupy the site for which the discount is applied. Just told me to do it online. for that night and is eligible for a refund on any additional nights that will not be used. They lie to get you to work for them, and then they treat you like crap until you quit! If you made a deposit for your reservation, the facility would more than likely refund your money. She stated, "they have very young workers and couldn't help". Currently in select locations only, Topgolf offers customers the ability to purchase lifetime membership or month-to-month memberships (a Monthly Membership) and credits for use at such locations. set aside a space to accommodate your group, Jon Rahm just broke the PGA Tour single-season money record. We use dedicated people and clever technology to safeguard our platform. What are Topgolf's safety rules? Sometimes it will stop depending on the game you are running at the time. Its the mothership, the largest and most lavish of all the companys venues, with four floors of hitting bays; 5 bars; 2 swimming pools with cabanas; a concert venue; a private event space; and 200-plus high-def screens, in case you cant find anything better to do. One of the things that makes Topgolf so popular is its state-of-the-art facilities that feature climate-controlled golf ranges. Since I had several TopGolf gift cards, I went there anticipating the ability to ***** a few clubs and have an enjoyable experience -- as I've had at other TopGolf locations. Only a specific, written waiver signed by an authorized representative of Topgolf shall have any legal effect. A gentleman there was very nice and pointed me to the right direction. This means that it costs half of the regular price to use a bay for one hour. Up to 6 players can be in a bay and play. All the $25.00 does is moves you to the top of the list when you arrive. Normally, 1 bay costs $45 (So $90). There are even packages that combine coaching and gaming in one price. To reserve 2 bays for a party is $760 (p.m.), with a minimum food/bev purchase of $400(Included). I told her due to my call from your office/cooperate I paid for $700 worth of gift certificates and drove 3 hours on Sunday with wrong information, waste of time and gas. Top Selling Tours & Activities in and around Myrtle Beach, Zipline & Aerial Adventure Parks, Climbing Tours. Get quick answers from Topgolf staff and past visitors. This Site is directed to adults at least 13 years old, and when a user discloses personal information on this Site, the user is representing to us that he or she is 13 years or older, or if he or she is under age 13 that he or she is using this Site with the involvement of a parent or guardian. Some of the Topgolf locations that can be found in the US include: Topgolf offers several bays that can hold up to 6 people per bay. triples, etc.). water hookups, reservation or other fees are not eligible for a discount. Well guide you through the process. Topgolf Watford We went there with a minor and were constantly harassed by several staff members that the minor had to be out by 10pm. For example, Topgolf does not vouch for, or make any judgment or warranty with respect to, the accuracy, reliability or availability of the information or the goods or services offered on third-party websites, even if someone from Topgolf is quoted, leaves a comment, or our marketing or other materials make reference to that partys website. Recreation.gov reserves the right, when necessary, to modify reservation policies. When you open the reservation info tab it does not specifically state that but the company thinks it does. For applicable locations, a $0-$10 Reservation incurs a $1 Service Fee. Submission of any remarks, suggestions, material, information, ideas or other communications (each a submission) to this Site will be deemed to transfer to Topgolf all present and future ownership and intellectual property rights in such submission of every kind and nature everywhere. Also note, if a guest with a reservation cancels, that reservation bay is added back into online inventory and becomes available . The staff were so helpful and even took the remining minutes off our bill. With respect to childrens privacy, we do not knowingly collect any personally identifiable information from children under the age of thirteen years. Reservation Fee - Topgolf. If you're looking for some information that's important to you (such as research for work or learning how to manage your money), then the advice here is to first write down the relevant keywords on a piece of paper to figure out exactly what you want, which will be a lot more efficient. Remember: its only fun until someone loses perspective, which isnt apt to happen. Recreation.gov! With over 70 locations in the UK and the US, Topgolf has become the go-to place for family-friendly fun. To reserve 2 bays for a party is $760 (p.m.), with a minimum food/bev purchase of $400 (Included). Just terrible. This English-language Terms and Conditions Agreement is Topgolfs official agreement with users of this Site. Topgolf shows its appreciation to military, veterans, medical professionals, first responders, and teachers with an exclusive 10% discount. This Terms and Conditions Agreement and all policies and documents incorporated herein by reference constitute the entire agreement between Topgolf and you with respect to the subject matter herein. She walks with braces. You rent the bay hourly , max of 6 people per bay . over a year ago. I called the number on the website and spoke to a rep. Tips: Go on 1/2 price Tuesdays. Here is a look at how much it costs to rent a bay at Topgolf for one hour. Arrived at 7:40, told there would be a 20-30 minute wait, agreed, went up ordered drinks that never came, after 8:30 still received to message for a ready bay, no drinks, and no one assisted us when asking what happened to our reservation. Recreation.gov is your gateway to explore America's outdoor Pending charges are used to verify your billing address and the validity of your Payment Card, are temporary (typically 3 to 7 days in length) and will not be converted into an actual charge to you. Thanks! What do you get when you rent a bay at Topgolf? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. If you do not agree with this Terms and Conditions Agreement, discontinue or do not use this Site. Is the reservation fee separate from the bay rental fee? Worst experience and still trying to fix it. This place is absolute chaotic. Expiration Date and Refusal of Charges to Your Payment Card. You may not attempt to alter or modify the content posted on the Site. and cultural destinations in your zip code and across the country. Pending charges, while pending, will, however, reduce the available amount of credit on your Payment Card in the amount of $1 per pending charge. However, you may lose out on your refund if: If you have to cancel a reservation at Topgolf, you should be able to get a refund on any deposits or fees that you have paid. A staff member wasn't present for either. I really enjoy going with family and friends for a good game at these unique driving ranges. GOLF.com and GOLF Magazine are published by EB GOLF MEDIA LLC, a division of 8AM GOLF. For example, if your paid Monthly Membership began on June 19, your periodic anniversary date is the 19th of each month, and your Payment Card will be charged for the monthly periodic membership fee on that date each month. No delay or failure by Topgolf to enforce any of these Terms and Conditions Agreement shall constitute a waiver of any of our rights under this Terms and Conditions Agreement. If you are not able to do this, please get in contact. E-mail submissions over the Internet may not be secure. If you had a paid slot, you will be automatically refunded. The paragraphs entitled Intellectual Property, Disclaimer of Warranty and Limitation of Liability, Feedback and Submissions, Additional Terms, and Governing Law and Jurisdiction shall survive termination of this Terms and Conditions Agreement for any reason. The terms and conditions contained herein are subject to change and can be modified at any time with notice to you. While playing our game we were reminded that the minor had to be out before 10 I then replied we have been told by several staff already, my worst ever experience coming here. That makes all the difference. Companies can ask for reviews via automatic invitations. There are also competitive leagues, on Mondays or Tuesdays, with rookie, intermediate and advanced tiers. This is the version of our website addressed to speakers of English in the United States. Whats that thing you do when you want to play a golf course? During our prime time hours, our wait often gets up to be multiple hours, so our event packages are a guaranteed way of bypassing the wait and walking right out to your bays. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. TopGolf is a high end driving range during the day and a sporting club at night. Our Prime Time Flex Package includes 2 hours of game play for two bays with a maximum amount of 16 people (12 people can play at a time). Expiration Date and Refusal of Charges to Your Payment Card. We have turned up again today and was told to wait 5 hours which we have, we then went back to reception to be told we need to wait another 3 hours.. Horrendous from top golf.Management are useless. TOPGOLF, ITS AFFILIATES, LICENSORS, SUPPLIERS, SERVICE PROVIDERS AND ANY OTHERS INVOLVED IN CREATING THE SITE AND/OR ITS CONTENTS DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE FEATURES OF OR INFORMATION AVAILABLE ON THIS SITE IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. There is a $400 minimum food and beverage purchase, which if you have 16 people, that would be $25 per person. In addition to this Terms and Conditions Agreement, please see our privacy policy for our policies regarding privacy, which is incorporated herein by reference (Privacy Policy). There is no change fee if a customer extends or shortens a reservation, as long as the change includes dates If you do not show up, you may be charged a cancellation fee. We planned my sons 18th birthday here and brought his 86 year old grandmother. to review the details listed for each activity. You can cancel a Topgolf reservation by calling the facility where the reservation was booked. Keep in mind, our pricing is by the bay per hour, not per person. In fact, the availability of rental clubs at TopGolf is the perfect option for those who want to spend less money on their trip but get to enjoy everything that the local area has to offer. First, to play at a Topgolf, you have to become a member of Topgolf. They would not accept my TopGolf gift cards and ignored my TopGolf membership card. He told us he was more important than us because he was an employee and took a chair from us. Basically topgolf is the worst managed establishment in it's entirety. a. Show your valid ID at your local Topgolf to redeem this offer. over a year ago Answer 8 answers Attraction representative Meander742534 0 Votes This is correct. So I purchased my gift cards $700 worth and went in on a Sunday. Will only be doing walk-in service in the future. 2023 Trustpilot, Inc. All rights reserved. Topgolf is more expensive than traditional driving ranges, which is understandable. While planning my event, I asked my sales person about seating and walking since I was having hip surgery, and my daughter's legs quickly weaken because she is a COVID long-hauler. Reservation fee applies and varies by day/time. I found out that the $25.00 is kept by TopGolf Corporatation and does not get taken off you final bill. I attended this as part of a corporate evening each table was assigned a waiter with an I pad, I can imagine in a big group, it would be easy to loose sight of the drinks bill, I have never played Golf before, but it did capture my imagination and did keep me entertained for the whole time I was there, you have to try and put the ball in the circled hole, each ball is GPS tracked to sent back your score, its all clever stuff, if I remember rightly there is three levels, I recommend going for the top level over looking the course.
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