Has one single, xerox workcentre 5330 v4 pcl6 device. It arrived and was new from the factory. This used to work in previous software versions but no longer. I'm always appreciative of any support offered, so while in this case I had to jump through more hoops than I would prefer (or perhaps more accurately, the gentleman who had a two-hour round trip drive to get from his office to my location), all is well that ends well. Welcome to the community! Click [Security] on the left side of the screen. On the Support page enter your model number in the space provided and then search on the words "default password". What is the problem and how do I fix this confounded issue? It allows you to configure and administer the printer from a Web browser. read more 2 Kudos Share Reply JDoubleDubs New Member How to Turn Off Non-Customer Mode on a. All rights reserved. I am stuck. Product support for: VersaLink C8000 / C9000 Family, VersaLink C8000, VersaLink C8000W, VersaLink C9000, Article Id: taZCuHrejJ7VWVfk3CkKV5 Touch or type admin. Quis autem vel eum iure reprehenderit qui in ea voluptate velit esse quam nihil molestiae lorem. I setup a new access point, changed my SSID. :), DEFAULT PASSWORD C405 NOT 1111 NOT SERIAL NUMBER NOT BLANK, B205/CentreWare default password (s/n) not accepted, Xerox WorkCentre 6515 won't accept default admin password even after reset. All passwords are case-sensitive. Type the new password, then retype the password to verify it. On my unit you are able to login, but forced to change the password but then it won't let you change it its so frustrating. Thanks anyway, hope this thread could help :D. Hello, i own a Xerox WorkCentre 6515 and few months ago changed my admin password from "1111" to "xerox". (I now admit to trying the wrong password.). Thanks. I have now logged in Ok. To be honest I think I wrote the password down wrongly and when I realised my mistake it did let me back in. To start viewing messages, select the forum that you want to visit from the selection below. 2022 XEROX CORPORATION. Click OK. Enter the old password. You will need to request Xerox (call them)the password reset (see below) http:/ / forum.support.xerox.com/ t5/ Security-Accounting-Auditron/ Reset-Admin-Password-on-Xerox-Work-Centre-7830/ td-p/ 143713 flag Report If authentication is set, to access printer features, you log in with your user credentials. Click to view our Accessibility Statement or contact us with accessibility-related questions. All rights reserved. After a Fresh Start I tried to login on the admin account with the default password "1111", it won't accept it. So I did not need a complex reset procedure. Thanks. Logging in is the process by which you identify yourself to the printer for authentication. I don't see any reason to have a maintenance plan on a $400-$500 printer. For the defaults to work in your Xerox device or software, you may need to reset the device or reinstall the software, either of which could cause data loss, so be sure to have backups before you proceed! NOTE: The default username is "admin" (case sensitive), and the default password is "1111". or it did not like the pasword you made for some reason think I recall it having to be so long and being picky on what was entered. This is the same process for most Xerox equipment. You may have to register before you can post: click the register link above to proceed. Re: WorkCentre 6515 - Locked Out. Try the machine serial number as the admin password. To check if this is the case, log into the Embedded Web Server as the administrator and click Connections, or print a configuration report from the printer's control panel. Type the administrator password, then touch. Unluckily for me, the five computers in the house are all Macintosh, so they arranged to have a Xerox tech come to my home and reset the printer. Reboot the printer and try the machine serial number as password. Click on. If he absolutely does not have the admin password at all, he'll need to reset the network defaults, which shouldn't require him to log in. Power the printer off and on, then try to enter the password again. Click [Image Overwrite Security]. This is a quick and easy way to reset the printer to factory settings and clear a forgotten Admin password. Xerox is a trademark of Xerox Corporation in the United States and/or other countries. The default password is the printer serial number . All passwords are case-sensitive. Click Change Password. Every time I try to change my password I get unable to continue, try again later. All rights reserved. --> When you tap change password it asks for a new value no matter how simole or complex, it will not accept a new password. forcing you to logout. In an open system, all users have access to all features on the device, including all system administration features. Xerox Business Innovation Partner Program. Click on Security > Password Policies > Admin Password. Xerox WorkCentre 6515 won't accept default admin password even after reset Product Name: WorkCentre 6515 Operating System: Not Applicable Hello, i own a Xerox WorkCentre 6515 and few months ago changed my admin password from "1111" to "xerox". Upgrading to PL6 (XX.5X.XX) does not change the administrator password. Navigate to Xerox.com and select Customer Service then select All Support and Drivers. I've purchased the XEROX WorkCentre 6515 new from a professional seller. For software versions earlier than PL6 (XX.5X.XX), if you change the administrator password to return the device to an open system. Output Color Paper size Letter Up to 30 ppm Up to 4K pages /month Buy Supplies Support & Drivers Ready to upgrade? This video demonstrates how to log in and out of admin mode on a Xerox WorkCentre 7835/45/55. The printer is about 2 years old and I do not have any maintenance. ", Software Version:1.57.3Serial Number:3740252363. Select the [Disabled] radio button to disable. All rights reserved. That was all the info I could find on the password. All rights reserved. A person with access to the Xerox technical documentation needs to do this as it requires a second routine to be run afterward to re-validate some serialized components. Xerox Business Innovation Partner Program. I changed it to Admin a long time ago. Note: It is the responsibility of the user to keep record of this change. This information was not found in any support document or forum and had to troubleshoot it trying several different methods. The System Administrator username is Admin and cannot be changed. See the System Administrator Guide for details." The initial default password is the printer serial number. Click to view our Accessibility Statement or contact us with accessibility-related questions. At the printer control panel, press the Home button. Hello, I have the same problem with the administrator password, I need to be unlocked, I am in Monterrey Mexico, but I have not been able to communicate with support, can someone of you give me support to remove the admin password please? I have tried the serial number too which was the default before. Check the Access Method column to make sure your access method is correct, then try the given default username and password. FWIW: I called Xerox support a week ago, was transfered to Second Level. For additional information, refer to, If applicable, contact other users of the printer or your network or system administrator to ensure youare entering the correct password. To change the administrator password: Log in to the Printer's Embedded Web Server as a System Administrator. If the password is unknown (or has been lost or forgotten), contact Support. I tried both and neither got me in. Unluckily for me, the five computers in the house are all Macintosh, so they arranged to have a Xerox tech come to my home and reset the printer. Depending on when the device was manufactured, the default password may be the device serial number or 1111. I did the full factory restore which I thought was supposed to reset the password to the 1111 or SN. I had to go visit a customer recently for the same reason that you needed a visit. Hope this helps. I had the same problem a few weeks ago; please read my post from a few days ago: "I called Xerox support a week ago, was transfered to Second Level. Please call into the support center they can help you fix the issue with resetting the admin password. The Xerox Support Community is powered by Khoros. Type the administrator password, then touch OK. He's locked out for failing the admin password. Note: Depending on how the printer is configured, some features or settings are not visible or adjustable until you log in as a System Administrator. I have tried through the web app and the printer. I did a factory restore about 6 times over the weekend and the password doesn't work. I tried to reset again and to change the admin password when the guided setup asks for it, but it always says to me that the password is not correct. I'm glad to hear that you got this resolved. Xerox Business Innovation Partner Program. (The password may have been changed again. So I was only slightly disappointed when told "if only you had a PC we could fix you right up!". This can be done by anyone with the right Xerox authorization application required by the code generator. Product support for: VersaLink C8000 / C9000 Family, VersaLink C8000, VersaLink C8000W, VersaLink C9000, Article Id: 2113371 Published: 03/04/2020, If the Default Password Has Never Been Changed (or it is Unknown if it Has Been Changed). Went to the admin page to set the new SSID in the 6515 and didn't remember the password. Xerox Xerox work center 6515 customer forgot the password If this is your first visit, be sure to check out the FAQ by clicking the link above. How to reset? Went to the admin page to set the new SSID in the 6515 and didn't remember the password. ; Click on Password Policies to expand and then select Admin Password. Cathy (Xerox) View Best Answer in replies below 9 Replies Marques2759 tabasco The password is case-sensitive.Note: 1986 - 2023 Xerox Corporation. Make sure to enter the entire serial number. The default user name is "admin" (lower case) and the default password is "1111". 1,175 satisfied customers Getting a 342.326.00 fault on Xerox workcentre 7775. It does not make any sense How can I effectively reset my device? 09-10-2021 08:45 AM Unable to change admin password on WorkCentre 6515 Product Name: WorkCentre 6515 Operating System: macOS 11 - Big Sur After logging into the admin account (default password is serial#), the printer gives the following message "The admin account is using the factory default password. Type the old password. | Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Xerox Work Centre 6515 password reset If this is your first visit, be sure to check out the FAQ by clicking the link above. Completely erase all settings on the device via special boot menus.
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