Lost Card Report a Lost/Stolen Card If your Go-To Card or pass is lost, stolen or damaged, notify Metro Transit immediately to deactivate your card. } Some websites which are linked to the Tourism Australia website are independent from Tourism Australia and are not under the control of Tourism Australia. Adelaide Metro will use its best efforts to advertise changes to these conditions of use before they commence. Everything you need to know about fares and tolls in New York, Problem with a MetroCard? The trains and trams have the recharging stations on board atleast now. If you have auto recharge setup on a metroCARD, cancel that, too. MetroCard Customer Claims Replacement Seniors Card Public transport WeekendPlus Through the Lens Apply for a Seniors Card Check if you're eligible, submit your application online or by post and receive your card in the post. After a year, you need to send your card to Customer Claims: MetroCard Customer Claims As a courtesy, passengers should offer their seat to elderly, pregnant, or any passenger who looks like they could use a seat. Replacement plans soon fell through and the original equipment remained in use until 2012. Lost, stolen or damaged metroCARDs - Adelaide Metro Metrocard is a contactless smartcard ticketing system for public transport services in the Adelaide city and suburbs in South Australia.The system is managed by Adelaide Metro and is usable on their bus, train and tram services.. If you have questions about the Seniors Card program, including how to use it on public transport, see our frequently asked questions. How to file a MetroCard claim You can complete this form, but know that many claims can be filed online. Your refund will be credited back to that card. Adelaide Hills Visitor Information Centre, Use the service finder to locate a metroCARD agent near you, Find out more about discounted travel with a Visitor pass, Creative Commons Attribution 3.0 Australia Licence, refunds at the Adelaide Metro InfoCentre will be in cash only, refunds and credit transfers require the Seniors Card member to be present or available via phone, if you have less than $5 credit, the refund or credit transfer will need to be completed at the Adelaide Metro InfoCentre, credit, and a recent validation, will still be required on Seniors Cards to access the discounted parking at the, Adelaide Airport Information Desk, 1 James Schofield Drive, Adelaide Airport (open 8am-6pm Monday-Friday), Adelaide Metro InfoCentre at the Adelaide Railway Station on North Terrace, Adelaide, Glenelg Visitor Information Outlet at 1 Moseley Square, Glenelg (open 10am-4pm). When you buy a new card, you may also need to pay a bit extra to top up your balance to the nearest $5. How should we update you? People who receive certain payments from Centrelink can apply. }, { Adelaides rail network is a great way to visit attractions outside of the city centre. This ticket allows you to continue your trip during the hours of scheduled maintenance or construction. Have a $5 bill in hand or some shrapnel "homePagePath": "/content/australia/en.html", We acknowledge the Traditional Aboriginal and Torres Strait Islander Owners of the land, sea and waters of the Australian continent, and recognise their custodianship of culture and Country for over 60,000 years. [4] It was announced that, as part of the Tea Tree Plaza Interchange park & ride upgrade, Metrocard users would be able to use their Metrocard to pay for parking. enjoy your metrocard : r/Adelaide - Reddit You will need: Find out how much you could be saving by switching to public transport using oursavings estimator. "taIdRetryLimit": 3 The MTA deactivates your current MetroCard and mails you a new one, which may potentially take four weeks to reach you. Getting around Adelaide - Tourism Australia Metrocard (Adelaide) - Wikipedia adelaidemetro.com.au. Look after your metroCARD it can stop working if it is bent, punctured, cut, or exposed to extreme heat or radiation. You can also ask at a station booth for a postage-paid envelope. If you need help with something in person, you can book a time to come to our Customer Service Center. Please don't include any of your personal information in this box. Attribution 3.0 Australia Licence. When visiting Adelaide from interstate, if you have a state-issued Seniors Card, you can access a MetroTicket for 14 consecutive days of free off-peak travel during your visit to Adelaide. Lost or stolen 7-Day Express Bus Plus or 30-day cards purchased with credit or debit should be reported immediately by calling 718-330-1234 or 511 or We can't respond to what you write here but you can contact us instead if you'd like a response. Please tell us what you were trying to do and why this page was unhelpful. This is your best option. A beep and a green light means that it has validated properly. Sadly, the way the key structure (there are about 4 keys) is set up, there is no key that will let you access the card value in a read-only fashion. By clicking any link on this page you are giving your consent for us to set cookies. Single and day-trip tickets continue to be sold as Edmondson-sized magnetic stripe Metrotickets. Don't expose your Seniors Card to static electricity, water or extremes of temperature (such as a clothes dryer or car dashboard). Most MetroCard claims can be filed online. SA.GOV.AU - Apply for a transport concession card - South Australia To update your credit/debit card information, you will need to go through the Auto recharge setup process again on the same metroCARD, using the new credit/debit card information. You canbuy or recharge a metroCARD at many locations across Adelaide ororder a metroCARD online and we will post it to you. Public buses are an easy way to get from Adelaide Airport to the city. We'll send you an email each quarter to remind you to complete the survey. Lost Metrocard | Metro Christchurch - MetroInfo Within the first year after expiration, use a MetroCard Vending Machine to transfer the balance to a new card. Please note your metroCARD account updates overnight, which means any recharges you buy or trips you do in one day won't display in your account until the next day. Make the most of your time in Adelaide with a guided driving tour, such as Adelaide Sightseeings Adelaide City Highlights tour. Our pledge is to provide you with good service and, when service is not good, we strive to help you every step of the way. The journey from the airport to the city takes around 15 minutes. buy or recharge a metroCARD at many locations across Adelaide, metroCARD terms and conditions (PDF, 349 KB), metroCARD conditions of use (PDF, 349 KB), at the InfoCentre in the Adelaide Railway Station, using a vending machine on-board trains and trams, in person at the InfoCentre at the Adelaide Railway Station, register and manage up to 8 metroCARDs (e.g. Use the Adelaide Metros My next service tool to find your nearest stop and real-time service information. How to get to Australia's most iconic cities. Thanks for contributing - your feedback helps us improve this website. Current SA Seniors Card members If you are an existing South Australian Seniors Card member and need to update your details or request a replacement Seniors Card, use Seniors Card member online services. You can watchonline video tutorials about how to validate when boarding public transport. They are good for people who use transport frequently. Lost Your Unlimited MetroCard? MTA Will Refund it for Free Your Seniors Card is ready to use on public transport as soon as you receive it. Tq l Tourism Australia does not endorse or accept any responsibility for the use of websites which are owned or operated by third parties and makes no representation or warranty in relation to the standard, class or fitness for purpose of any services, nor does it endorse or in any respect warrant any products or services by virtue of any information, material or content linked from or to this site. Email. South Australian Seniors Card members can travel for free on Adelaide Metro buses, trains and trams all day, every day. There are a few ways to add credit to your card. "custAction": "event2" We need you to validate each time so we can count how many people are using the bus, train or tram and plan our services to meet your needs. Order an interstate Seniors Card member 14-day free travel ticket. Registering your Metrocard means: If you have an online account, you canloginand block your lost Metrocard. Due to overwhelmingly positive response from trial users, it was launched in November 2012.[1]. Validating your metrocard or metroticket - YouTube [2] In 2010, it was announced that Affiliated Computer Services had been awarded the contract to replace the aging Crouzet system with a new contactless smartcard system, which would allow the current Edmondson-sized magnetic stripe tickets to remain in use. Choose an amount to put on the card and tap Add Money. In Australia, airlines, trains, buses and ferries have accessible options for people using mobility devices, as well as services for hearing and vision impaired travellers. In short, unless things have changed since I looked last, there is no way a mobile phone app . Thanks for your feedbackWe use what you tell us to help improve the website. Adelaide is serviced by Adelaide Airport (ADL) near the city centre. You can manage your Adelaide metroCARD online by setting up an account. 78 gringoesai 1 yr. ago Say you are from interstate and had no idea. How to catch a bus, train or tram - Adelaide Metro, Check if you're eligible for concession travel. There are several options for reaching the city from the airport. To access your metroCARD account on the Adelaide Metro website, you need to have a login and password. Driving in Adelaide is easy and safe, but you may find its easier to use a combination of taxis, rideshares and public transport to get around town. Phone the Adelaide Metro InfoLine on1300 311 108 and transfer funds from your credit or debit card or set up auto-recharge which involves nominating a credit or debit card and an amount that will be automatically loaded onto your Seniors Card when it falls below the minimum amount. Hope swiping my wallet off the seat of the bus instead of giving it to the driver was worth it. International seniors are not eligible for any concessions. Your email has been successfully verified, please click the button below to continue to log in. How should we update you? The original ticketing system was based on the Crouzet system and was provided by Affiliated Computer Services. We recommend updating your browser to the latest version. Our subscription service is temporarily down for system upgrades. Vending machines at stops and stations dont accept cash. From Adelaide Railway Station, you can catch the Outer Harbor line train to reach destinations such as historic Port Adelaide and the beachside suburb of Semaphore. Simply present your Seniors Card and pay by cash, credit or debit card. If you do not have a Seniors Card but you have an Australian Pensioner Concession Card, you are eligible for aconcession fare. SMS You can recharge your Seniors Card with a credit card or you can set up auto-recharge. Document #: 9213000 Version: 5Page 1 of 4. Tap Continue. When is the best time to visit Australia? More importantly, you'll be giving us valuable feedback that we share with our team to make your commute better. r/Adelaide on Reddit: Is there an app that can let me use my phone as You can now recharge your MetroCard online! The Adelaide Metro JetBus travels between Adelaide airport and the City. Login and let us know what needs to be updated on our Adelaide Metro metrocard machine listing, or email us on support@studentvip.com.au. . Brooklyn, NY 11201. Heres how to get around Adelaide with ease. If you are arriving in Adelaide within the next 10 days, you can present your interstate Seniors Card at one of the following locations to receive a 14-day free off-peak travel ticket: Interstate Seniors Card members need to pay a concession fare to travel in peak times. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. You will need to show it to your driver or inspector if they ask for it. DOCX Mobility pass - South Australia Membership | Seniors Card Its not a refund, but you can use a Courtesy Pass as payment of fare on the subway or bus within 48 hours of when it was issued. During certain planned service changes, you might receive a GO Ticket from a station agent. Order an interstate Seniors Card member 14-day free travel ticket. Many buses and all trams reserve space for wheelchair passengers. We no longer support this browser, so parts of the site might not work as you expect them to. We use cookies on this site to enhance your user experience. Scroll down and tap Add Card. We can only track, cancel or replace registered metroCARDS. Submit your application online or find out how to apply via a hard copy form. This excludes National Seniors Card, Seniors Business Discount Card and New Zealand SuperGold Card. Look after your metroCARD it can stop working if it is bent, punctured, cut, or exposed to extreme heat or radiation. Thanks for your feedbackWe use what you tell us to help improve the website. The minimum recharge is $5 and the maximum amount you can store on your card is $200. You can choose the value of your auto recharge. If your metroCARD Special Pass is lost or stolen, or fails to validate, a replacement can be obtained free of charge by attending an . If you are unable to travel into the city, please call the Adelaide Metro InfoLine on 1300 311 108 for assistance (7am-8pm, daily). Don't include any personal information.If you need a response, send an enquiry instead. Public buses are an easy way to get from Adelaide Airport to the city. 130 Livingston Street We credit: $4.24 per day remaining on your 30-Day card, and. "login": { Probably tried the debit card too you pathetic bastard, glad I cancelled that right away. If you do opt to rent a car at the airport or in the city, you may want to check whether your hotel charges a daily parking fee. We can transfer credit from lost Metrocards, to replacement ones. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. You can also check your metroCARD balance: If you've just topped up your metroCARD balance at the InfoCentre or using a vending machine, your new funds will be available immediately. Adelaide airport is eight kilometres from the centre of the city and is easily accessed by car, bus and taxi. If a severe delay happens and this isnt possible, you can ask a station agent for a Courtesy Pass. Recharge your Seniors Card online by logging into your metroCARD account on the Adelaide Metro website: visit www.adelaidemetro.com.au/seniors click on 'Manage metroCARD' enter your personal account details. Please tell us how this page helped you. The expiration date is usually about one year from the date of purchase. With free trams and buses within the city centre, getting around Adelaide is quick and easy. Here's how to transfer a balance from an expired card, plus other ways to address common issues. You can now recharge your MetroCard online! - City of Adelaide - Facebook Insert your reduced-fare card into the MetroCard machine in stations. Please tell us what you were trying to do and why this page was unhelpful. To start your ride, tap your card on the reader when you board your selected mode of transport and be sure to tap off when you disembark. You will need a standard Metroticket or metroCARD to board the bus. Choose a travel card from the list. When you buy a metroCARD there is an upfront cost for the physical card. Your login is the word 'SENIOR' followed by an underscore (_) and then your seven digit Seniors Card number (eg SENIOR_0000000). your credit card has expired), we will contact you via the email listed in your metroCARD account. metroCARD Account - Adelaide Metro Update your details Taking a sightseeing cruise on Adelaides rivers is a great way to see the city. If you have a VISA or Mastercard, you can top up your metroCARD balance automatically when it drops below $5 (for a regular metroCARD), or below $3 (for student, concession or Seniors Card metroCARDs). "FYASignUpDtmConfig": { }, Here's how to get help, Check on the status of a MetroCard claim previously submitted, MetroCard not returned from bus farebox/AutoGate, Select Bus Service MetroCard Fare Collector, print a claim form to mail to us with your MetroCard, If you have an OMNY Account, log in and find the charge you think is incorrect. If you have any issues, please call the InfoLine on 1300 311 108. If you are an existing South Australian Seniors Card member and need to update your details or request a replacement Seniors Card, use Seniors Card member online services. Bikes are allowed free on trains after 9:00 am until 3:00 pm. Make sure you have access to your emails, as you will need to follow instructions that will be emailed to you. authorise us to give other people limited access to your account, such as your child, partner or parent. New and replacement Seniors Cards are issued through the Seniors Card Unit. If you would like your credit transferred to a different metroCARD, please visit the Adelaide Metro InfoCentre with your Seniors Card and the metroCARD or call the Adelaide Metro InfoLine on 1300 311 108 (7am-8pm daily). Any value on your card when its lost or stolen is not refundable. 130 Livingston Street Adelaide Metro offers some free public transport services within the city centre. The $1 new card fee is also not refundable. Each time you submit the form, well enter your name into a drawing to win free rides. Phone: 1300 311 108 (metropolitan customers)Phone: 1800 182 160 (regional customers)TTY: 8303 0844Lines are open 7:00 am to 8:00 pm, 7 days a week, North Terrace, AdelaideMonday to Sunday 7:00 am to 8:00 pmSelected special event days 7:00 am to 12:15 amView location map. Please allow 10 days between ordering your ticket and your departure date, to reduce the risk of your ticket not arriving in time. A similar version of the vending machines is located at several of the city tram stops, the Adelaide Metro InfoCentres, and some major interchanges that will only recharge Metrocards and accept EFTPOS payments. You can also book tours to many of the stunning destinations outside of Adelaide and leave the driving to someone else. The service runs every 10-15 minutes from around 7am to midnight. Adelaide Metro is to enable passengers to make contactless fare payments with their credit or debit card or their tap-and-pay digital wallet on all its bus, train and tram services in the South Australian state capital. However, having one means you can: Call the Adelaide Metro InfoLine on 1300311108 or visit the InfoCentre at the Adelaide Railway Station to: If you dont want an online account but still want to register your metroCARD for the security and management benefits, call our InfoLine on 1300311108 or visit the InfoCentre at the Adelaide Railway Station for help. Many hotels and attractions in South Australia, including surrounding areas such as Adelaide Hills, are also accessible. You'll need to supply us with the number of the credit or debit card you used. $8.86 per day remaining on your 7-Day Express Bus Plus card. This will become your username. Adelaide is an easy city to get around, with a great range of options for public transport, driving, cycling and walking. The metrocard is only a pain because it's difficult to reload / limited places. From Friday 1 July 2022, South Australian Seniors Card members can travel for free on Adelaide Metro buses, trains and trams all day, every day. Located on every train and tram is a vending machine used for the purchase of single trip and day trip tickets. Problem with MetroCard? Here's How to Get Help - MTA Transferring value from an expired card If you have auto recharge setup on a metroCARD, cancel that, too. You cant transfer or get a refund for time left on an unlimited-ride card. Either: If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. Brooklyn, NY 11201. The transit authority began testing the open loop contactless ticketing system on the city's tram network in September 2020 . Auto-recharge means nominating a credit card and an amount that will be automatically loaded onto your Seniors Card when your credit falls below the minimum of $15. Just give us a call on03 366 88 55 or emailMetro@ecan.govt.nz. If you recharge online or over the phone, the funds will be available in around one hour and will load to your metroCARD when you next validate it. If youve already got an online metroCARD Adelaide account, you can login here (the metroCARD account screen will open in a new window): You must validate your metroCARD every time you get on a bus, train or tram (unless you are catching a free bus or tram service), or when you go through train station barrier gates. For more information about visiting Adelaide, visit the Adelaide Metro website. "screenSet": "Aus-V3-RegistrationLogin", Please check back later to finish subscribing to service updates. You dont need to validate your metroCARD when you leave a vehicle. If you need your password reset, please emailseniorscard@sa.gov.au and staff will email the details to you. You can order a replacement card by: Logging into your online account if you have previously registered. You need to validate the metroCARD within 3 months of buying a recharge. You can also book a taxi by phoning individual companies, downloading their apps or using the, Cruise the River Torrens through the city centre on the charming river boat. Rates are indicative based on the minimum and maximum available prices of products and services. Either: If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. The ticket vending machines have a touchscreen display for passengers to choose the appropriate fare and payment method, and upon payment the machine dispenses a validated ticket for the passenger. You can set it up again when you are ready. Adelaide Metro metrocard machine at UniSA City East - StudentVIP A customer service representative will assist with processing a refund. PK ! To order a MetroTicket online, you need a scan or photograph of the Seniors Card that clearly shows the card number and member's name, as you will upload it before submitting. Public transport | Seniors Card
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