Information provided by various external sources. In its last annual report, for 2017, Mears work brought in revenues of 900 million. Or do you have information on a company that you would like to share? Legal changes and budget controls pushed the privatisation of council housing in a number of ways, including Right to Buy sales and the mass stock transfer of around 1.9 million homes from councils to housing associations. (Emergency repairs include things like gas leaks, serious water leaks or flooding) Been without a sink and washing machine for 6 days and nights. This included compulsory tendering rules that forced authorities to hire low-cost contractors who undercut their in-house teams. According to her Mears profile she has worked as an investment banker and government advisor on structured finance, and was until recently an Executive Director of the Power to Change charitable trust. The company employs 12,000 people. Whether it be a complaint or a positive comment, we want to hear from you; your feedback helps us to understand you better and to continually improve our service to you. The managing director is Willie Docherty, whose wife Sadie Docherty was Lord Provost of Glasgow between 2012 and 2017. No shower for 2 weeks and they still can't be bothered to turn up. TECH: A Guide to the Politics and Philosophy of Technology. These items help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues. When something goes wrong, or you are not happy with the service you have received from us, we want to know; so that we can put it right, and improve things for the future. For example, subsidiary vehicle that could deliver funding over 30. This way you dont need to keep calling to chase if they state that they have ten working days to reply, but you can also ensure they meet any timing guidelines they have. These items are used to deliver advertising that is more relevant to you and your interests. To make a complaint or provide positive feedback, please use one of the contact methods on our Customer Satisfaction page. Its flagship regeneration contract in Milton Keynes may be collapsing amid allegations of overcharging for repairs, while it has recently been dropped from a big repairs deal on its home turf of Gloucestershire. These contracts involve providing housing for thousands of asylum seekers who have been dispersed to those areas by the Home Office while they apply for refugee status. Mears likes to boast about this scheme. Mears housing complaints, stories and advise - Facebook I have had the misfortune of dealing with two such infantile employes recently and complaints thus far have not removed them from being in a position to constantly hassle me. A customer insight report will be published on the Pinnacle Service Families website monthly outlining some of the findings. If necessary, contact Environmental Health to record the noise levels. Again, customer complaints came together with whistleblower revelations - and, yet again, the apparent disappearance of large sums of money. Advertising networks usually place them with the website operators permission. Its biggest acquisition yet was announced in November 2018. It alleged Holt who cut his business teeth working for notorious Tory donor Lord Ashcroft had continually failed to challenge the status quo of deteriorating results, a stagnant share price and faded shareholder value. This field is for validation purposes and should be left unchanged. You have been amazing., Your professionalism in this matter was more than welcoming, Get the latest news you need to know. EMERGENCY REPAIRS: If you have an issue that poses a risk to life or the structure of your home, please report this to us over the phone so we can assess the situation quickly and get you the help you need. YourMK is, or was, Mears flagship regeneration project: a 1 billion partnership with Milton Keynes council to redevelop seven major estates over 15 years, affecting 8,500 homes. Meanwhile, allegations of overcharging scams and possible council corruption hang over deals from Brighton and Scotland. In the five years between 2013-2017, Mears paid out 52 million in dividends, with the amount rising each year. An investigation will then be carried out; however, there is no standard response time due to the need to further investigate complaints that vary in nature and complexity. Main picture: a Mears sponsored networking event with senior council and housing association managers. It is not yet fully clear what this will mean for the partnership with Mears. Please send your email to:diordaccn-stage2noreply@mod.gov.uk. In particular, Mears worked on two big government tenders in 2018. You must not racially, sexually or in any other way, harass your neighbours or cause a nuisance or annoyance or allow members of your household, invited guests or pets to cause a nuisance or annoyance to any neighbours. According to the Scottish Herald, Mears had just secured substantial concessions in its housing repairs contract with the council costing the authority some 25m, while a report from the councils own auditors, accountants Scott-Moncrieff said councillors had not had full facts before deciding not to re-tender the deal. An SNP councillor then asked the Commissioner to investigate whether McCabe had failed in not declaring his personal friendship with managing director Willie Docherty. Pinnacle will administer the compensation automatically on behalf of Pinnacle, VIVO or Amey. A separate investigation by Audit Scotland also concluded that the councils accounting of money payments in the Mears contract was not illegal. Contact your Unit Welfare Officer (UWO) and contact the National Service Centre (option 4) who will record the case and pass to the local Housing Officer for assistance. Stupid "policies" that just covers them from fixing the issues that the property comes with. Another was pushing councils to contract out repairs and other services to the private sector. Main Building Once you have registered a complaint, a Mears customer care manager will contact you giving you a reference number for your complaint. Keep a note of all the names of people you have spoken to, a brief synopsis of what was discussed and copies of all letters. Brent housing need to STOP using them ASAP! Refused to make good & don't even bother to supply the repair guy with paint to touch up the ceiling after the stain block. However, Mears two biggest shareholders see themselves as activist investors that involve themselves in the running of their companies. As a result a range of different investors own stakes in the company. Mears current Chief Operating Officer, John Taylor, was previously boss of scandal-hit housing company Orchard & Shipman when that company won the bid to run much of the previous Scottish asylum housing contract under Serco. However, staff turnover remains, in Mears words, unsustainable. Terrible company who dont care. Set up in 2015, it initially had the relatively straightforward aim of maintaining the councils existing stock. As many authorities closed or sold off their DLO maintenance departments, the winners were contractors like Mears. After all costs were taken off, Mears profits were over 20 million each year between 2014 and 2017, and solidly above 10 million in the years before that. Mears are a terrible company to work for management don't care about there workers especially tower hamlets branch alo they lie a lot never turn up when thy are meant. For example, in recent developments in Luton and Basingstoke. This is reflected in the non-execs on the board, who are plugged in to these different parts of the regeneration industry. But there is no evidence of any illegal wrongdoing. Therefore, complaints are to be submitted within the timings detailed below. There he became a managing director and head of industrial sector. Visit the Love2Shop website for the full list of retailers where vouchers can be redeemed. At the time of writing, the YourMK website has been closed down, with a page announcing that information will be updated in April 2019. 14 Robertson Road, Easton, Bristol, BS5 6JY Wouldn't even give this company any stars, Milton Keynes Mears Group are a joke, the director really needs to take a look at the staff they employ. The relevant complaints team should let you know when it has been closed but it would be wise to call Pinnacle or DIO to check that this has been done before escalating to the next level. Mears' ten year housing maintenance contract with Brighton and Hove council finally came to an end on 31 May. Most shocking of all: in 2017 Mears tried to ban beards. Most obviously, as it says on its website, Land Referencing is a crucial tool for property developers it enables developers to acquire land and rights over land to meet their development requirements in a timely manner.. Email:feedback.mearsliving@mearsgroup.co.uk. In particular, one model Mears is pushing is converting empty commercial property, such as old offices, into affordable housing. relevant documents or dates/times of relevant visits/phone calls. Once you have registered a complaint, a Mears customer care manager will contact you giving you a reference number for your complaint. All rights reserved. Like those companies, Mears is operating in low margin businesses, facing competition for contracts that, for the most part, do not allow for significant amounts of profit to be made. Mears just missed a target for covering its debts in 2018.i But the company said that was mainly due to cash reserves being lower than planned due to being paid for certain activities slightly later than expected. There are ways to do this; plan what you are going to say, and always stay calm and polite. John really knows what hes doing. Our Services Housing services to meet your needs Working in partnership with the social housing sector for the past 30 years. 51% of employees would recommend working at Mears to a friend and 39% have a positive outlook for the business. Absolutely disgusting company! Mears Group 2020 update: scandal-ridden landlord under fire from More broadly, it involved a spreading ideology of privatisation: repeating the mantra that private companies were more efficient at running services. Complaints submitted outside these timings will only be considered if there are clear extenuating circumstances, such as deployments, training etc. Mears housing complaints, stories and advise - Facebook Following this, the Quality Control Co-ordinator will deal with the process of registering, reporting and resolving your enquiry. Only putting 1 star as i it wont let me put 0. They are work shy lazy and will do anything to save them money . Privacy is important to us, so you have the option of disabling certain types of storage that may not be necessary for the basic functioning of the website. The Unity Centre in Glasgow and SYMAAG in Yorkshire are two groups actively supporting the struggle for decent housing for refugees. To terrible running of a firm how they one another contract is beyond me no loyalty. As of 2017, the last year for which full financial results are available, Mears had not increased its levels of borrowing, even with its move into housing development rather than simply maintenance. Attend community meetings from time to time in your area. In fact, he hasnt made anything like his possible top bonus in the last four years. Residents on the first estate targeted, Fullers Slade, protested at being let down and ignored by YourMK. I have brought it up to them so many times but they ignore me and do not fix any issues. Later, Morgan said he was suing the Labour Group over the issue. Wherever possible, we will try to resolve a complaint during your first contact with us, but if we need to look into it, we will carry out an investigation and deliver a mutually agreed outcome within 10 working days. But for Mears, this will mean taking one of its main competitors out of the game. And I guarantee they treat the elderly the same . It was a massive undertaking but once the repair was done he refitted toilet and boxing perfectly. Mears shares are bought and sold on the London Stock Exchange. See our privacy policy at aff.org.uk/privacy-policy. To increase margins, Mears is trying to break out into wider management roles. Mears financial health at first glance appears solid. If your complaint has been formally closed at stage 1 and you are not satisfied with the response, you can raise the complaint to a stage 2 with DIO. The content of this website is licensed under a Creative Commons Attribution-NonCommercial 3.0 Unported License. The finance director, C.M. These items help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues. One important trend in the UK housing world is the convergence of private and social sectors. But, less than two years into the scheme, the wheels started to fall off. If Mears does, at some stage, have to accept that it overpaid for its home care businesses, its overall worth could be significantly reduced. To access the form, your soldier can copy and paste the following URL into their browser bar when logged on to the defence intranet (DII): http://defenceintranet.diif.r.mil.uk/libraries/3/Docs1/20150612.1/DIO-SD-Accn-Stage2-Complaint-Form.xsn. I will be making a formal complaint about this lady as I am shocked at the treatment I received. They are listed as non profit but are companies limited by guarantee rather than charities. If I could have give a no star I would this company is a joke emergency call out for a leak couldn't do it promised to fix next morning still no show ring them with job ref number they haven't got a job for my property still waiting .leeds city council there are better companies out there that would give there all for this contract. They were paid 294,000 and 248,000. Of course, these institutions are also big property owners and developers in their own right. They had changed my front door, not only didnt contact me to arrange to meet me with MY OWN KEYS. If we are unable to meet this timescale, we will let you know and keep you updated on progress. SW1A 2HB. We also ensure all reviews are published without moderation. Mears paid down debts "significantly" in the year, and the group said that it had adjusted net cash position of 56.9 million by the December 31 year end, compared to a net debt of 51 . Definition: Repairs to remedy a defect that does not cause immediate risk to the health, safety or security of a tenant or third party and although therefore not an emergency, still needs to be. Try to resolve it yourself and keep your UWO informed. At the end of 2017, Omega managed around 1,000 properties, and Plexus over 1,700. We have asked our external auditors to investigate fully, as is right, to establish if the allegation has any basis and will act accordingly., A Mears spokesperson said: Mears does not in any way recognise these claims and are not aware of any audit being undertaken within the council. Email: mearsliving@mearsgroup.co.uk. Also remember that any phone calls may be recorded. Ground Floor Mears Group Reviews: What Is It Like to Work At Mears Group? Didn't have an option but accept them but if you do, don't! We have a formal complaints process which aims to make sure all formal complaints are recorded, investigated and responded to fairly and in a timely manner. Remind them that you have children, or need to get up for work, and ask them to let you know about a party in advance or to turn the sound down after a certain time. These items are used to deliver advertising that is more relevant to you and your interests. And I can prove that beyond any doubt. McCabe did take gifts of dinners, whiskey and chocolates from Mears, but these were legally declared on the councils website. Mayfair-based PrimeStone Capital describes itself as working constructively with management and stakeholders to create long term enduring value. Primestone was founded by Franck Falezan, Benot Colas and Jean-Pierre Millet, three financiers previously with The Carlyle Group, a major US venture capital firm. The storage may be used for marketing, analytics, and personalization of the site, such as storing your preferences. According to local press, Mears agreed to end the contract after heavy criticism about its council housing repairs and maintenance work. Give them a chance remember that the only way for things to get better is for people to let the organisations know something has gone wrong. His career has been advising businesses on financial deals such as raising money or buying other companies. Stage 1. Consistent profits have allowed Mears to pay millions out in dividends (the jargon for the cash paid out) to its shareholders. I have recently had my front door replaced. Mears buys up properties, does them up and sells them on to a long-term funding partner, perhaps after a few months. Registered Office: Innova House, Innova Park, Kinetic Crescent, Enfield, London EN3 7XH. Failings in one branch saw people left without medicine and meals. Asylum seekers: The homes where ceilings have fallen in Housing Management Services | Mears Group PLC Please ensure you quote the reference number given to you by Mears at Stage 1. Mears is an enthusiastic part of this. Investors reckon the companys shares are worth 3.30 each and 363 million when they are all added together (market capitalisation, in the jargon). Find out more about this, here. He is well connected in the university world, as a former director of City University and now of the University of London. It finally turned a very small profit on home care in 2017, after it had closed a fifth of its branches, mostly in the north of England. The Commissioners investigation cleared McCabe, concluding that his actions did not amount to a contravention of the Councillors Code of Conduct. McCabe resigned from the council in January 2016, after 18 years as leader. Managing Director. But there may also be something more. For background on the previous contracts, and on the asylum housing system overall, see The UK Border Regime chapter 5. If that reputation takes a hit, and local authorities and housing associations are more reluctant to use the company, Mears finances would look a lot less secure. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. In July 2015, council leader Jim McCabe was reported by opposition councillors to the Public Standards Commissioner. I have already had an accident and hit my head . This rating has improved by 3% over the last 12 months. Uerii says the housing officer, S, told her that Mears was not happy with her complaint and that she would no longer be moved, despite being sent a letter telling her she would be moved on November 24. In Scotland, Mears takes over from the previous manager, Serco, after a strong local campaign against that companys attempts to evict 300 refugees from their homes in Glasgow. Mears Reviews: What Is It Like to Work At Mears? | Glassdoor He then worked from 2004-15 as a partner and senior advisor at Gleacher Shacklock, a corporate finance consultancy set up by another ex-Dresdner banker. . Scottish media reported allegations that he had been ousted for asking awkward questions about the Mears contract. Mears presents itself as a step up from notorious outsourcing rivals like Serco and G4S. Unfortunately, legitimate complaints about employes result in rank retaliation. In the Construction & Manufacturing category, The whole thing was wrong, terrible management, bullying on going, no one to listen to, bad workers with no experience and happy to cut corners, as an ex employer for 3years I'm amazed they are still going and allowed anywhere near people's houses, Weymouth branch, a joke. More acquisitions followed most notably Care UKs home care division in 2015 and by 2015 Mears had become the second biggest home care provider in the UK. But whereas G4S or Capita have profited from the sell-off of national services, Mears has thrived in the smaller and less visible world of local government privatisation. If Mears does face financial difficulties in coming years and is unable to pay out the dividends its shareholders have become accustomed to, expect more disagreements between management and shareholders. A Mears think tank brochure from 2016 flags up ideas for a mixed market approach involving bond finance, private sale, and scope to create [a] subsidiary vehicle that could deliver funding over 30-40 year term. Smith, and executive director Alan Long are also Mears stalwarts, having worked at the company for 18 and 12 years respectively. This will save you from physical and mental harm.Truly disappointed as tried so hard to work with them but they terribly failed.Even gave them feedback to help them. Mears home care operations only broke even in 2017. As a letting agency, We have .." 11th Mar 2022 reviewed by 'ana' "We gave Mears our property to let, now they have went and withheld our rent claiming unwarranted upgrades are requiredDespite .." 28th Jul 2021 . As a result, while a company may be acting primarily in the interests of its shareholders, responsibility for its actions is difficult to lay at the door of any one shraeholder. According to its latest annual report, Mears works on over 14% over 650,000 of the social homes in the UK. For more information on the new asylum housing contracts see our recent article. Complete waste off time cannot tell the truth if it hit them with the wet end. Shoddy repair to a stained ceiling - applied spray stain block with no masking, damaging the wall paint in the process. i So-called net debt, which financial analysts calculate by subtracting a companys cash and other easy-to-sell (liquid) assets from the total value of the debts it owes to banks, lenders, suppliers and other third parties. Regular inspections by our housing officers to ensure safety and compliance with relevant legislation. Here are 8 tips for writing great reviews. All rights reserved. When you visit websites, they may store or retrieve data in your browser. In Scotland, Mears has a major contract with North Lanarskhire Council, worth an estimated 445 million over ten years, to maintain the councils 36,500 council homes, as well as schools and public buildings. Privacy is important to us, so you have the option of disabling certain types of storage that may not be necessary for the basic functioning of the website. But the plastering scam was not an isolated incident. A massive 42% of staff left the company in 2017. Mears are a terrible company to work for management dont care about there workers especially tower hamlets branch alo they lie a lot never turn up when thy are meant. 'Mears must be sacked from asylum housing contract' demands Sheffield's John Taylor, Chief Operating Officer, is a newer arrival. have cleaners who are so abusive and no direct email to write a official complaint Martin the cleaner very abusive in front of people children If you are dissatisfied with the service, please call the Mears Help desk on 0800 032 4547 or email Mears at resident.complaints@mearsgroup.co.uk. Mears Living is a Registered Provider, which means our activities are regulated by the Regulator of Social Housing. - All customer enquiries or complaints are taken seriously and are investigated within our policy guidelines. Include copies of any evidence, e.g. Claim your profile to access Trustpilots free business tools and connect with customers. CD(P) Service and Veterans Welfare Accommodation Policy C2 Regular inspections to ensure our homes are safe. It s discrimination against the poor and disabled. According to the Milton Keynes Citizen, the council asked its auditors to investigate allegations that Mears had overcharged for repairs by up to 80,000 a month, and that 15 million of council money is currently unaccounted for by Mears. Advertising networks usually place them with the website operators permission. In June 2017 Mears made headlines when it tried to ban workers from having beards. They no show and expect us to wait months for another booking. Mears current Chief Operating Officer, John Taylor, was Chief Executive of Orchard & Shipman when they won the deal working with Serco. House Building. Mears prides itself on having an educational role. Still, his 443,000 was more than 20 times the average Mears employees salary of 21,684. Phone: 0808 8010 503.
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