Get more orders and save more with discount code. Subject to Promotional Conditions and P&O Ferries' Terms of Business, both available online at poferries.com. Brittany Ferries issued us with credit notes. The car deck is very spacious and not cramped. The ship, the Galicia, was clean and well fitted out on a two day trip from Bilbao to Portsmouth. Please note that the difference in ticket price still applies. If it is an urgent query regarding an upcoming booking, our call wait time is under 10 minutes today.Kind regardsJanineBrittany Ferries, My wife and I have booked a ferry trip to Santander on May 1st and pre information insists that an API is completed. I have twice emailed B ferries for help and advice, acknowledged with automated promise of a response within 10 days. All rights reserved. This way, you can save more at Brittany Ferries when they pass the merchandise at brittany-ferries.co.uk. BF-CustomerServices, Manager at Brittany Ferries, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. 894646. The voucher is valid until the date shown above and may be used as whole or part payment for any ferry crossing or Brittany Ferries' inclusive holiday. If a voucher of monetary value is redeemed for a booking of lesser value than the face value of the voucher, no differential refund can be made. Replacement vouchers will not be issued. I am sorry that you had such a long wait to speak to an agent, we have been extremely busy due to national strikes in France and weather disruptions but we are doing everything we can to answer all communications as quickly and efficiently as possible. They will answer your email as soon as possible. Please, The subscription details associated with this account need to be updated. Very bad!!!! You must check that all countries you will visit on the ship are covered. Please do keep an eye on our social channels and Sailing Updates pages for the latest information. Today my bookings for B/Ferries and campsite in France, booked through the CAMC, were refunded to my bank account in full to the last penny. Call 0330 159 7000. I still have Two and a half months before BF take the Final Payment. This means that it's best to avoid needing to cancel your travel booking as much as possible. No significant complaints in the past. Hello Maxine,Thank you for your review - I'm sorry to hear of your disappointment concerning the latter half of your journey.Please do not hesitate to contact us via [emailprotected] should you wish to provide further feedback on this.Kind regards,JamesBrittany Ferries. Terrible service. Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. I will in future be looking at using another company. Whilst it is mandatory for this to be submitted before travel, as you were advised, we can update this missing information at check in. Good afternoon DavidThank you for your 4 star review.I am so pleased to hear that you enjoyed your time on board with us and that the grandkids were well entertained!Hopefully we will be able to welcome you all back on board soon.All the bestNiamhBrittany Ferries. Writing this review as we are late getting into port, again. Have just heard from Brittany Ferries via Trustpilot that they are sorry that I have not had a good experience and should e mail their customer services for their assistance!! DoNotPay can help make it easier, so you can get the money back from your cancelled holiday without arguing with your bank or the ferry company. I was today asked to telephone them by text, when I did I was told the queue was so long I would not be connected !!! As long as you have a valid NHS ID, you can take advantage of a vast range of Brittany Ferries discount codes and vouchers exclusive to NHS staff. Save Up to 50% Face Care Items + Extra 10% Off L'Occitane Promo Code. 1. Regarding the trip itself its only in February so will review that aspect then but have no doubt it will be just as high standard of service and support. All affected bookings were automatically cancelled and offered a refund credit note. So sorry but Santona was not upto our expectations. Review tags are currently only available for English language reviews. Good morning RayThank you for taking the time to leave a review.When we introduced our new ships, we trialed including breakfast and dinner. (Is it worth attempting to rebook? If so it would be helpful if clarification could be posted on BFerries website.Hopefully Trustpilot will come to the rescue!Tom Leech, Dear Tom, Thank you for taking the time to write a review. Tour operators and travel agents must maintain a register of issued Refund Credit Notes and make such register available to the Commission for Aviation Regulation as instructed by the Commission. Here's all you want.Give a glance at this offer - 10% reduction UK Coupon Codes,Let's be more quicky than others to have the huge savings. Terms & Conditions: Book with Confidence is valid for bookings across our Dover to Calais, Hull to Rotterdam and Liverpool to Dublin services for travel by 31st December 2022.Valid on bookings made by the 30th December 2022. I could also mention the cancellations of the crossings. Id paid the outbound in full but only the deposit on the inbound as, by the time the balance was due, I could see that ferries would be cancelled. Thank you for choosing to sail with us!Best regardsJanineBrittany Ferries, Hello Jean,Thank you for your review - I'll be sure to forward your compliments on to the agent that assisted you (Sally).We look forward to welcoming you on-board in future!Kind regards,JamesBrittany Ferries. Check hot Brittany Ferries Discount Code along with Refund Code For Brittany Ferries to get amazing savings on your Brittany Ferries online purchase. Itll be interesting to see how much they hike the premium. 3. WebYou are entitled to compensation of 25% of your ticket price, for that part of the affected journey, if your service is delayed in arrival by at least: One hour for a journey of duration four hours Two hours for a journey of duration between four and eight hours Three hours for a journey of duration between eight and 24 hours This makes it a convenient way to take your car on holiday with you. For example, if you are travelling in a motorhome that exceeds 3m length or with a trailer, be aware of which ferry operators can and cannot accommodate it. NO sailings and No information.Brittany ferries are the only cross channel ferry company NOT taking passengers back to the UK. WebDesired outcome: I would like a refund please. Karen was very helpful and pleasant when dealing with our cancellation. Registered in England No. The Travel Magazine is a travel portal with highly informative, upbeat and inspirational articles for people who love to travel. View our current holiday terms and conditions. Their overnight flight from Portsmouth allows you to arrive in Le Havre early at 08:30, allowing you to stay as long as possible. BF will deny all what I have said of course. Much better to have a buffet style meal. Brittany Ferries: Cancelled crossings - NO REFUNDS! Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Wait for 15 minutes then get through only to be immediately cut off !!! BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 24 April 2020. By subscribing to their newsletter, you can be the first to learn about their latest product versions of Brittany Ferries, latest designer trends, online and warehouse promo codes of Brittany Ferries. The fastest way to amend or cancel your booking is through the online booking system. Its essential to read the policy documentation before saying yes. For most ferry passengers, their travel experience will be smooth sailing. Dear Mr and Mrs Waistell, Thank you for taking the time to write a review. Portsmouth is the most convenient port for those coming from London, less than two hours away. The company aims to respond within 24 to 72 hours, but when volume is high the response time can be up to 10 days. Brittany Ferries: Refund by vouchers not cash - See 3,351 traveler reviews, 855 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. If I could give no stars I would have. I am sorry to read that your sailing was I'll be sure to forward your compliments on!Looking forward to welcoming you on-board later this year.Kind regards,JamesBrittany Ferries. We hardly used their restaurants any more. We have just had our credit note for crossing on 5 June cannot rebook. From Brittany Ferries has a very limited refund policy. We have been extremely busy due to national strikes in France and weather disruptions but we are doing everything we can to answer calls as quickly and efficiently as possible.We hope that despite your disappointment you are looking forward to your crossing.Kind regardsLeah Brittany Ferries. Maybe APIs arent required anymore? Forget it, their response is that " we'll send you a voucher". What a shame. not very good. Hello Mr Foster,Thank you very much for your review - it's much appreciated. Brittany Ferries provides NHS discounts (Health Service Discounts) for workers in any role within a healthcare organisation. The only thing that prevented this from being five stars is I did have a very long wait on hold. Hello Derek, Many thanks for taking the time to leave your review.I am very pleased you had an enjoyable journey and enjoyed the ambience on board. Companies are issuing Refund Credit Notes for all types of bookings except flight only. Successfully filing a chargeback can be tedious and difficult. All affected bookings were automatically cancelled and offered a refund credit note.Our contact centre was and is still open, but we've had to close most of our telephone lines & temporarily resort to an email only customer support network due to the demand. Every time I try to access the relevant form an error message appears. Great!Well no. Here are 8 tips for writing great reviews. Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. If only there was competition on the routes out of Portsmouth again. DoNotPay can help you avoid unwanted charges altogether with its virtual credit card product. Thank you for your constructive feedback about electric cars.Best wishesLucyBrittany Ferries. Very efficient and helpful service from Jessica despite the fact that she had to overcome some technical issues with the booking. Thank you for your reply hear with in 4 hours. Brittany Ferries may randomly provide some discount codes for your order from time to time. Savings of up to The information you submit will be analysed to improve the Took over an hour from docking to get off though and Spanish customs/checks another hour so don't expect a quick getaway ;-), Good afternoon CliveThank you for your 5 star review.I am so pleased that you have had such a positive overall experience with usapart from the wait at customs.We look forward to welcoming you back on board again soon.All the bestNiamhBrittany Ferries. BUT if people do decide to take a voucher, they can be processed straight away. | Read 19,761-19,780 Reviews out of 22,508 Choice between a refund and credit to be given. WebThe company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. 2023 Trustpilot, Inc. All rights reserved. Please follow these instructions: Download Form > Print > Fill out > Sign & Date > Mail Mail Form to: Much better experience than airports and flying! As easy as it could be to book ferry crossings on Brittany Ferries and crossing times are so convenient for us as we have a holiday apartment in the Vendee region so great arriving at 8am and easy coming back on a mid afternoon crossing on the Plymouth to Roscoff route. Brittany Ferries: Brittany Ferries - the no refunds company! Grab a promotional code, discount code or voucher for 2023. We,ve tried to contact them for clarity on our return, unanswered phone messages, no email responses, all in all they're useless and as for their customer services, totally out of their depths! I have no desire to run through the whole complaints process, contacting ABTA etc but I'll do it if they make me.Very, very dissatisfied with this response which may cross into illegal business practices - certainly unethical. This is a normal experiance when trying to telephone them. Just in case something goes wrong, have an alternative travel plan in mind. The team are doing their very best.We've experienced some cancellations due to recent bad weather and industrial action in France which added to our call volumes.We don't disconnect calls so this may be automated by your mobile provider. Dear Barry,Thank you for taking the time to leave a review.I am sorry to hear that you feel the prices are expensive, the cost of a booking is highly dependent on the date of travel, route, cabin type or hotels alternatives etc. WebBrittany Ferries is your route to an extraordinary time in France and Spain. We were worried that the alternative crossings would be full of delayed lorries. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. By voluntarily accepting a Refund Credit Note customers will be able to book another package holiday in the future with your travel agent/tour operator and has important protections for the customer. Refund Credit Notes - Guide for customers, Refund Credit Notes - Guide for licensed tour operators and travel agents. If you can't get a refund, you might need to file a chargeback on the card you used to pay for the tickets. Hello Gaynor,Thank you so much for your review - I'll be sure to pass on your compliments concerning my colleague Karen who assisted you.We hope you enjoy the rest of your weekend.Best regards,JamesBrittany Ferries, lovely lady, very helpful in changing my booking and emailed confirmation. Next time, we might use the Eurotunnel.. Dear Helen,Thank you for taking the time to leave us your valuable feedback.I am sorry to hear that you have had difficulties speaking with us; we are experiencing high call volumes at the moment but are working really hard to answer customers as quickly as possible.Once again, thank you for your feedback.Kind regardsLeahBrittany Ferries. Special thanks to the entertainment team who left our grandchildren saying they wished the voyage had lasted a week! Both Portsmouth and Le Havre are busy port cities with plenty of amenities. A week later (today at time of writing) we then receive a call trying to offer us vouchers again. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. For a better experience, please enable JavaScript in your browser before proceeding. Thanks Ruby for helping me to amend a small detail on my booking. Further 75 off Selected Crossings at Brittany Ferries. It is also easily accessible from the Midlands and South, with direct connections to the M3 and motorway network via the M27. Food was generally good, but perhaps more fruit might have been made available. This would have pleased passengers caught up in the Brittany Ferries strike but may have ruined the ferry operator financially. You need to enter your email and friend's email in the recommended friend item of Brittany Ferries. Far too expensive overall ,food especially dreadful on Galicia ,sailing from Bilbao to portsmouth.and cabins overpriced,could get a comfortable hotel room for what we paid for inside cabin ! My insurer demanded that I drive during lockdown. Le Havre has easy access to motorways that take you to the east of France, Paris and the Alps, and into Normandy via the Pont du Normandie road bridge to Honfleur. Very happy with the booking process, I used the flex ticket and changes that I needed were easily made. Save money with our valid Brittany Ferries promotion for May 2023.Discover fabulous savings at Brittany Ferries. Bookings made under a promotion cannot be amended to dates outside of the applicable promotion period. Save Money With our Brittany Ferries Coupons.It is easy to claim an amazing discount on selected styles at Brittany Ferries. Read on a French report that Brittany Ferries will be offering a refund as it seems that there has been Direction with reference to the European Regulations made Officially to them that they were in breach. The book with confidence pledge is available on all of our routes and allows you to delay your travel dates to later in 2022 - for travel up to 31st December 2022. All Discounts Live And Tested.It's a great chance to have 100Percentpure's promotions. Do not include any personal details in the box below. Free shipping does not include promo codes items of Brittany Ferries at brittany-ferries.co.uk. You never know these travel organisations may even stop ripping people off during school Holidays ! Unfortunately, we were unable to operate a passenger ferry service in order to protect both our crew & customers. Anyone can write a Trustpilot review. You will need your booking's reference number to sign in, or you can add a password to your account. You need to employ more staff in call cetre rather than relying on IT that all customers are not happy using, Dear David, Thank you for taking the time to write a review. Very helpful information on the phone. We will be happy to give you a refund of the remaining balance on your card free of charge, at market rates. Changes to your Terms & Conditions My original e mail to customer services was on 28/2 nearly six weeks ago and before the strikes in France, Dear Kevin Prideaux de LacyThank you for your review.I am sorry for the current response time from Customer Services, this is due to the many sailings affected by National Strikes in France recently, and still ongoing. Plan your route based on their driving distance from Le Havre and discover their exclusive selection of holiday accommodation to suit your needs. Which is impossible. Choose the most convenient route and shorten the drive to your destination, saving time and money. Refunds are made via the method paid, so if a booking has been paid for by voucher the refund is made in the same way. Our original booking made in January for April was cancelled by the ferry company. Please email pct.enquiries@exelaonline.com quoting Refund Required along with a proof of bank details in order for the refund to be processed. Only use if there is no alternative. Companies can ask for reviews via automatic invitations. In the event of cancellations, monitor the ferry operators website and Twitter account. Save Money With our Brittany Ferries offer.Once you have filled up your basket with lots of lovely goods from Brittany Ferries, never forget to use this discount code to get your money off.Hurry and dont miss out. Seems like Brittany ferries are edging towards a P&O (for those who remember their Portsmouth operation) level of service but not at a reduced price. Please note refunds can take up to 28 days. Should also say the staff are lovely, really helpful ladies and gents all with excellent English and Spanish including the chefs! The National Enforcement Bodies that enforce maritime Legislation, under which the EU 1177/2010 article is situated, have been notified about the policy Brittany Ferries are operating under, ie, the giving of vouchers and Uh no, weve got our 2 week holiday booked next year. Once again, thank you for taking the time to write about your experience. WebThe table below sets out the cancellation fees which will apply per person, together with the refund arrangements, depending on the type of ticket you have purchased. If your travel plans change at any point, getting a Brittany Ferries refund can be difficult or impossible. Getting out of the port takes for ever, their food (particularly the dreadful cooked breakfast) is dire, on the overnight boat you are lucky to get 4 hours sleep. We have booked to go away on 3rd September Stena Lines Harwich - Hook of Holland then Return Santander - Portsmouth on 28th September. Date of travel must be amended before original travel dates occur. According to comparison site, Money Supermarket, if youre booking a cruise and need insurance to cover this type of holiday, conditions will vary according to the insurer. Cancellation: 100% cancellation fee; no refund: Cancellation > 48 hours before travel: Full refund, as travel credit (valid for booking for 12 months from date of cancellation) OR a refund to original payment card less fees. The process was hassle free. Take your cash with you. This review is in regards to the customer services for booking the trip, changes needed to make for the trip and the amazing support regarding traveling with pets and help with the documents. more. Experience on board was good - adequate if not luxurious, pricey but OK! Updated on 02 May,2023. We look forward to welcoming on your return journey.All the bestJanineBrittany Ferries. I have been pondering what the situation might look like once travel and holiday restrictions for us going to the EU are lifted. Brittany Ferries cancelled the outbound trip because of the Covid-19 pandemic, and offered the couple a credit note, which they said they were happy to accept to save the company from having to issue refunds. Brittany Ferries to offer refunds and credit notes. read more, Brittany Ferries will not provide refunds for crossings they cancel, only a voucher, in breach of T&Cs. Dear Geoff, Thank you for taking the time to write a review. This was a significant change of journey plan for passengers who for example were travelling to Spain with fuel-guzzling lorries and motorhomes. However, all's well that ends well. Have become too expensive, when they are open. VERY POOR/ NON EXISTENT CUSTOMER SERVICEKEPT ON HOLD FOR OVER 45 MINUTES BEFORE GIVING UPEMAILS ARE NOT ANSWEREDIF I COULD GIVE ZERO STARS I WOULDUpdate -You responded very quickly to this review but I have been waiting nearly 4 weeks for an email response. Kind regards Jane PromoPro is ready to offer everyone Refund Code For Brittany Ferries plus valid Brittany Ferries Promo Code as much as we can. She was polite, helpful and very friendly. Could be the last tme we travel with Brittany Ferries..The price this year for two nights hotel and cabins was 1353 last year three nights hotel with cabins was 850 with a promotion which was booked November the year before a bit of a price hike. Just like to update the forum that Brittany ferries have now refunded all monies I paid for our cancelled crossing to Spain. Please note our sailings are priced individually. But what you need to remember is that discount codes of Brittany Ferries does not apply to some of its products in a special promotion period. My young sister has recently been diagnosed with cancer and very Ill.I contacted Brittany Ferries to ask if we could reschedule our upcoming booking .The customer service agent was without any empathy or compassion .He constantly quoted advocate for travel insurance In these most difficult of times a bit of kindness would have been so appreciated.We cant rebook as at this stage we dont know if my sister has days weeks or months left ,but my request for a voucher for a later trip was refused .A difficult situation was made even worse today ,I am totally shocked and saddened by his lack of understanding .Brittany Ferries ,you are a large company and could do so much better . I told them this was probably not legal per EU regulation and I would raise to ABTA if they did not provide a refund. Our crossing was cancelled, without any warning sent to us. Brittany Ferries: Cancelled crossings - NO REFUNDS! Then, we'll send a fax to your bank that includes the reason codes that make the best case for your refund. BF are currently offering to rebook later in 2020 or a refund credit note for cancelled holidays till 15/6 and not a full refund as they should under ABTA rules. - See 3,385 traveler reviews, 868 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Told them I wanted a cash refund to the card that made the payment and eventually they hung up on me - nice.Here's hoping that it was just a last ditch attempt to fob us off with Monopoly money and we'll actually get our refund. I'm pleased to read that you enjoy our Plymouth - Roscoff route, and we are looking forward to welcoming you on-board again when the services resume in Spring.Best regards,JamesBrittany Ferries. WebCustomers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, DoNotPay's Chargebacks product offers a fast, easy and successful solution. Please be assured that our team are working hard to constantly improve the user experience on our website and your feedback helps us to do this. Your reset password link has been expired. We hope that we will be able to welcome you on board one of our ferries again soon. Registered office: 1 London Bridge Street, SE1 9GF. For sailings beyond this, until such time as we know a sailing is going to cancel, we are going to assume it is operating. We use dedicated people and clever technology to safeguard our platform. Our freeholder hit us with 3,800 insurance bill. Dear 'Climber692805'. Save money with our valid Brittany Ferries promotion for May 2023.A discount code is your key to save money. We know that the wildcat strikes arent Brittany Ferries fault but we did feel let down.. Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. The first discount of the nice items of Brittany Ferries in the premium online stores is especially suitable for newbies who have not yet happily shopped in online stores of Brittany Ferries. Suggested companies are based on peoples browsing tendencies. Hello Clive,Thank you for your review - I'm sorry to hear that you were stuck in the queue for a considerable amount of time. If a passenger learns of the cancellation at the ferry terminal, the best solution is to deal with staff on duty there and then. - See 3,323 traveller reviews, 851 candid photos, and great deals for Plymouth, UK, at Tripadvisor. This May, we provide you with 21 fresh Brittany Ferries Discount Code. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. The clearance categories provide the best price at 100Percentpure & get an access to it.Hurry and dont miss out. Verification can help ensure real people write reviews about real companies. I am sorry you did not have an enjoyable voyage Best wishesLucyBrittany Ferries. Find 50% saving Selected Trips to France with Brittany Ferries.Just take advantage of this offer to save some cash. www.connexionfrance.com Il est interdit d'interdire ! Department of Transport. Die Stornogebhren sich etwas hoch. It is a tool so that people have to upgrade. Brittany Ferries: Bad customer service no cash refund - See 3,332 traveller reviews, 850 candid photos, and great deals for Plymouth, UK, at Tripadvisor. If the seas are stormy, ferries may be pulled or delayed for safety reasons. Brittany Ferries: Cancelled crossings - NO REFUNDS! Terms and Conditions & Privacy Policy, If there is a P&O account linked to this email address, we'll send over a link to reset your password, Enter the email address associated with your account, and we will email you your booking reference, If there is a P&O account linked to this email address, we'll send over your booking reference. If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. I'm delighted to hear of your compliments, and I'll be sure to forward this message on to our contact centre team.We hope you have a great weekend, and we look forward to welcoming you on-board in future.Best regards,JamesBrittany Ferries, Difficult to book on line due to bank difficulties called to query what was going on booked via phone straight away by a very helpful call handler, Good afternoon,Thank you for your review - I'm sorry to read that you had problems with payments online, however I'm pleased to read that my colleague Sally was able to assist you with this and confirmed your booking.We're looking forward to welcoming you on-board in the near future.Kind regards,JamesBrittany Ferries.
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