I completed an online replacement parts form on their website requesting parts 1, 2 and 16. Thank you for reaching out and providing that feedback. We do show you originally reached out on June 27th and we were unable to get to your request until July 15th. Unfortunately we didn't realize that until after the fact! Log in to manage your orders, payout reports, store statistics, and general settings. Next spring season brought back out to patio. Thank you for reaching out and providing that feedback, it is greatly appreciated. It arrived without its hardware. On: Order # ********* Our complaint is similar to others here. They are absolutely scamming and I don't use that word lightly. WebDEMCO MEMBER SERVICE CENTERS. BBB Business Profiles may not be reproduced for sales or promotional purposes. So I have never had follow-up bu this company at anytime although I have taken good care of patio set AND followed all their rules to inform them of the issue to no avail. So I called them and during phone call was disconnected and not at my end. 12/3/21: called support. D'Albor's Homefurnishings offers high quality Furniture, 12/2: i called support at **********. I'd never do business with them again and quite frankly, I'd return the product if I could. Walker Edison Modern Glass and Wood Universal TV Stand with 4 Door Storage For TV's up to 64" Flat Screen Living Room Storage Entertainment Center, 58 Inch, Rustic Oak, Walker Edison Media Stands Brushed - Brushed White & Reclaimed Barnwood Glass-Door TV Stand Console, W58ABG4DBRWRO 58" 4 Glass Door Tv Stand Console in Brushed White And Reclaimed, Brushed White and Barnwood TV Stand with Glass Door, Walker Edison Farmhouse TV Stand, One Size , White - White - One Size. Wooden deck set (deck table and 4 chairs w/ pillows) (online purchased April 2021) instructions followed for setup. Thank you for reaching out. Walker Edison Furniture Company Investors. Doing Business As: Walker Edison. We would like to (ideally) receive the missing piece of furniture and barring that, receive a refund for 1/4 the purchase price for the set. They ignore any emails they don't like, but if you put in a request about other topics, you get a reply almost immediately. Contact Info. Someone tried to cover up a scrape with white paint but it got on the brown part of the wood so now its really obvious. It appears the company has no interest in replacing the damaged part of the desk. 4. This is month five of me trying to get a refund. This Customer originally reached out to us when our warehouse was closed due to a corporate move. We asked that you cancel the chargeback and let us know when it was done so that we could refund the price match. We do not have a record of this Customer reaching out to us directly and appreciate the detailed information. I have emails to prove my attempts and a snap shot of the chat telling me someone would be in touch. One fedex tracking number was included in the email(tv stand), and a second tracking number that does not work(coffee table). When the replacement unit was received, it was damaged by the carrier. Meanwhile, I have a bed that I cannot use and cannot return. Order # *****FedEx tracking # ************The lack of a response has me wondering if my damaged parts will be replaced. No one has even personally emailed me to say they will take care of my issue. WebVisit the Walker Edison Store 468 ratings -23% $51300 List Price: $669.00 FREE Returns Available at a lower price from other sellers that may not offer free Prime shipping. For product information, help assembling a product, or for any other customer support issue, please contact us at service@walkeredison.com or call us at 1-877-203-2917 Our service team will process your parts request as quickly as possible. We are experiencing a backlog and may take 7-10 business days. Have a question? It arrived Richard & Son Customer Service line at 1-877-727-1909 was on hold for 20 minutes. Awful company through and through. We did attempt to refund the order, but we were not able to due to a chargeback you had filed with Paypal. Hello, I bought a Walker Edison dresser on June 1st,2021. Visit the Walker Edison Store 231 ratings -23% $29761 List Price: $389.00 Delivery & Support Select to learn more Ships from BisonOffice Eligible for Return, So, I filled out a missing parts form from Walker Edison and they never replied. 11/21: email containing tracking numbers and confirmation that order was on the way sent. Customer Ive called multiple times and no one picked up after the recording or the call goes silent after the recording saying press 2 for customer service. WebCustomer Reviews for Walker Edison Furniture Company Grey Wash 7-Piece Chevron Wood Outdoor Patio Dining Set. No one ever called me back. It did not and the order was marked as 'delivered.' The pieces all went together wonderfully and the tv stand is very sturdy. If you are shopping for furniture in the Hammond, Louisiana area stop by B J's Warehouse today. Please do let us know if you are needing any further help. Walker Edison | Complaints | Better Business Bureau 12/7: called support. Once I seen it, I was infuriated! We offered to have the request place on hold until the warehouse opened again and/or have the Customer reach back out to Amazon for a refund. Walker Edison Furniture Company LLC Company Profile - Dun Walker Edison Furniture Company58 in. Caramel Wood TV Stand with 3 Drawer Fits TVs Up to 64 in. with Cable Management Model# HD58IV3DCA (29) $37846 Best Seller Walker Edison Furniture CompanyMid-Century 2-Drawer Solid Wood Caramel Nightstand (2-Pack) Model# HD8275 (61) $25770 /set$368.03 Save $110.33(30%) . It was awful quality and at this point I want nothing to do with them. I do not show a reply from ************** after this email was sent. 3. I've since sent 2 more emails in reply to their first one and have continued to wait for a response. I made photos and emailed the company that day. Regardless of whether you are working on a backlog, just an email to assure me you were aware of my damages and would make everything right would have helped. About Us - Office Furniture World Walker Edison does not have a record of this transaction and to receive a refund, we had to direct ************** back to ********** (see below). Investor Type. Customer Reviews are not used in the calculation of BBB Rating. 11/19 my order was confirmed via email, order #**** No response International Association of Better Business Bureaus. WebOffice Furniture World, Inc. has one of the largest selection of quality new office furniture in Louisiana. I reached out to the Amazon seller who asked me to reach out to W.E. I would like to thank Shane for getting our replacement sent out so quickly and for being willing to resolve the matter in a positive manner. Thank you! The company intentionally sent out a damaged product without checking their inventory first and they sent out a damaged item to a the next customer. WebOverview. They admitted this to me in email almost immediately and said they were refund me. Item # ******* Hours of Operation: Mon.-Fri. 8am-12pm; and 1pm-4:30pm. 2. No one has returned my emails and I have sat on silence holds for over 2 hours. Call lasted 6 minutes, no call back received. WebB J's Warehouse is a furniture store that serves the Hammond, Louisiana area. If you require on hold as I type this. Can you please let me know which is available and how soon? Customer Reviews for Walker Edison Furniture Company They have promised me several times they were going to refund me but never have. I went weeks with no response at all. Hang up. Walker Edison Media Stands TV Bench Find at Klarna My only negative comment is in regards to the lack of communication once I reported that three pieces were damaged. The unit was sent at her request to replace the original piece she received with damange. directly. We have a huge selection of Desks & Credenzas, Conference Tables, Chairs, I emailed again on January 11, January 23, and January 24 with no response. I consider this case taken care of as we offered the Customer the desired settlement noted below. Lowest price for Walker Edison Media Stands TV Bench is $374.00. We ordered a four piece patio conversation set from Walker Edison through Lowe's around September 11. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The two chairs and the table arrived on September 17 and because we often receive partial orders from Lowe's, we expected the bench to arrive separately in a day or two. They couldve wipe it off but didnt care enough to. 5. Thank you and have a great day! Better Business Bureau: Very disappointed to learn that we are not the first to experience similar problems with this company. Lowe's was not helpful and informed us that it was the furniture company's responsibility to make it right. I'm still in need of something asap as I cannot assemble me bed. At this time we have submitted a replacement order for the complete patio set which is scheduled to be delivered today. BBB Business Profiles generally cover a three-year reporting period. **** ******. DEMCO Homepage ****************** opted to wait for the warehouse to re-open. Per our records, we shipped a replacement unit to this Customer in November of 2020, per her request. I then called during their business hours, but only received voicemail. WebTo begin the process, call the P.C. Thank you! 11/29: i emailed support@walkeredisonshop.com to request the 2nd tracking number. WebThe Walker Edison Furniture Company manufactures a line of contemporary TV stands, entertainment centers, coffee tables, desks, and dining tables. They never called back. Noticed a couple weeks afterwards, broken horizantal wood table-top plank was torn and broken and further uneveness of other table-top planks. Walker Edison's Customer Service Team will reach out to this Customer today to ensure her complaints are addressed. The product box and item was damaged. At this point, I want to return this item for a full refund as it has caused me too much aggravation. Contact Us Walker Edison Key Principal: Brad Edison Bonham See more contacts. No response This is currently the cheapest offer among 5 stores. The screws that are used for the bottom of the dresser were too big and the pre-drilled in holes werent in the right spot so they ended up splitting some of the wood of another part. Company Description: ? See details. I had one screw that was stripped and wasnt able to use it. Customer Rating. This case is surprising to me as the exchange we had with this Customer was lovely. Walker Edison Andre Modern Solid Wood Dining Table, I knew that wasn't the case because it was too many parts damaged. Voicemail box is full, couldnt leave message. Manufacturer told me of their online form to complete and send pics. I bought a Walker Edison bed through Amazon. I looked at the box and it had damaged written on the box! I did just that FOUR times and never heard back although rheir form states they will get back in 3-4 days. Thank you! WebWalker Edison Modern Glass and Wood Universal TV Stand with 4 Door Storage For TV's up to 64" Flat Screen Living Room Storage Entertainment Center, 58 Inch, Rustic Oak In Called manufacturer of this furniture as Overstock(seller) said their warrenty expired. They sent me an entire new unit instead of replacement parts and it arrived promptly and in good condition. Investor Since. I have been trying to reach out to the company since the day it arrived by several emails, online chat and phone. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Note that complaint text that is displayed might not represent all complaints filed with BBB. Dents and scraps on the outside. We were able to look into your request and have followed up with a reply offering our assistance. I emailed the company 2 mores times after the phone call, and still no reply. 6 complaints closed in the last 12 months. In one of the drawers the screws were too big for the hole so the wood ended of splitting. I was overcharged. Once I envolved BBB I was contacted by customer service. Per the records I see, we shipped her the parts she needed once our warehouse opened. I purchased this product on 04-08-2022. I left my concern, contact info and inquiry #*****. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I ordered two pieces of furniture on 11/19. Has been 20 minutes. This information is Walker Edison is a global organization with operations in Brazil, Asia, the UK, and Germany. Check out all our job openings at www.walkeredison.com/careers For product inquiries please contact us at 1-877-203-2917 or service@walkeredison.com Entrepreneur. Investor. Businessman. Philanthropist. Community Leader. They are scamming me and I'm exhausted of it. If you could let us know once that is done, we can get this taken care of for you. Im just gonna list all the things that were wrong with pictures: Please feel free to reply to that email thread with any additional questions or concerns. 1. Cannot leave voicemail because voicemailbox is full. Noticed then nicks in wood, slight uneveness of vertical horizantal planks which make up tabletop and a negative review stating this same fact. All locations close daily for lunch, 12-1. Amazon.com: Walker Edison AZGWRCST3DB Portofino 3 Obviously I cannot get a replacement with them as a result of there being so many damaged parts and the item is put up already. BBB is here to help. Which I did and they just forwarded it back to W.E. If you do run into any further issues please feel free to follow up on the same email thread and one of our agents will get back with you asap. B J's Warehouse - Hammond, Louisiana furniture store BBB Business Profiles are subject to change at any time. Im so disappointed in the way I have been treated and the lack of response is extremely frustrating. WebD'Albor's Homefurnishings is the premier Furniture, Mattress and Appliances Store in the Plaquemine, Louisiana area. I paid $300.30 for this dresser and my goal is to get $150 back. Walker Edison Furniture Company - PitchBook Data BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Our sincerest apologies for the delayed response time, we are currently working through a back log. Deck set-off-season -stored in basement of home. The only emails I have received are automated responses to my emails asking for help. Walker Edison | LinkedIn Thank you for your patience and understanding. This was very unfortunate. 11/30: emailed support@walkeredisonshop.com again. Looking into this it appears that you reached out to us asking for a price match after an item you purchased went on sale after your order went through. It was received damage on the box and frame (I have photos). Since I cannot get through to Walker Edison (see above), we are at an impasse. I ordered a tv stand from Walker Edison on January 4, 2023. I did not know of this until my husband put up the bed (which came with no manual) and there were so many parts damaged i.e., cracks, chips, scuffs, etc. Walker Edison | Wayfair Customer Reviews: Walker Edison Modern 70" Open 6 I have never had an issue such as this with any company I have ordered from such as this one. The box was damaged and two corners of the desk were damaged. Inquiry # ******. Unfortunately, ************** did not wish to review another unit and requested a refund. Walker Edison Furniture & Lighting | P.C. Richard & Son WebBest Buy has honest and unbiased customer reviews for Walker Edison - Modern 70" Open 6 Cubby Storage TV Stand for TVs up to 80" - Grey Wash. Read helpful reviews They did not. Hello Vivtoria,The order has shipped!Upstracking#:1Z3A930W0392597083Please let me know if anything else is needed. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We hoped they would just send a replacement part for the damaged piece. D'Albor's Homefurnishings - Plaquemine, Louisiana Furniture, I ordered a desk from Home Depot which shipped from Walker Edison. It arrived damaged on January 7, 2023. Color: I contacted the company via email right away, on October 20th. I brought it to his attention and he assumed it was because it's made of wood. Well guide you through the process. We would like to extend our sincerest apologies for the delays in getting to your request, as well as the complications with your furniture. Participating Rounds. Order number ******************* Order Total $369.99 and $399.59 with tax. I want to know where my coffee table is, and if they ever plan on sending it to me. Holding. WebFor product information, to obtain replacement parts, to report a damaged item, or any other customer support issue, please contact us by email atservice@walkeredison.com The company sent an automated reply a few days later that they received the parts inquiry regarding the damage, but no follow up after a week. Read reviews from other users. Industry: Furniture and Home Furnishings Retailers After putting it together, we realized the construction of the bed frame was not as well constructed as we hoped either for the price. Investor Name. Only part of our order arrived, and we have been attempting to receive the missing piece but the company is impossible to get ahold of - there is a 'customer service extension' on their phone line but it goes to nothing and no one ever answers, I filed an inquiry via their website/by email (as directed on their website) on September 19, with no response (it has been a month). Flowing up again regarding the status of hardware or another unit. Hello *****,I am so terribly sorry about your item.I completely understand your frustrations and empathize.As for a Full Refund you will need to reach back out to ********** for financial compensationas they did take your payment.I profusely apologize and recognize the situation and will let my supervisors know.Thank you for your patience and time through the process.Stay safe and have a good day.
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